OngoingAI

Richpanel usage & market intelligence

Shopify rating

4.7 ★

122 reviews

Pricing
Free trial available
PRO$89/month
  • • Email, Phone, Chat, Facebook, Instagram
  • • AI agents resolve tickets end to end
  • • Connect up to 2 Stores
  • • Customer Support Reports
  • • AI conversations from $0.20 each
PRO MAX$119/month
  • • Everything in PRO, and:
  • • SMS channel
  • • Social Media AI
  • • Customer Satisfaction Surveys
  • • Multiple Brands
Self Service$119/month
  • • Let customers help themselves
  • • Track orders
  • • Design returns & exchange flows
  • • Product recommendations
  • • Resolve up to 50% of issues on its own
About Richpanel: AI Customer Support

Richpanel is an AI-native helpdesk for Shopify brands. AI agents resolve orders, returns, refunds and subscriptions end to end, with guardrails you control.

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#8▲1
  • Chat#32▲1

As of 2026-08-17

Catalog position
Within Chat on the App Store
Rank by reviews
#22 of 814
Review percentile
97th
Rating percentile
70th
On the App Store
6.8 yrs
Works with
Integrations listed for Richpanel: AI Customer Support
20+ integrationsAircallKlaviyoReChargeReturnlyYotpo

Frequently asked questions

Richpanel is an AI-native helpdesk for Shopify brands. AI agents resolve orders, returns, refunds and subscriptions end to end, with guardrails you control. It's a chat tool for ecommerce stores.