OngoingAI

Richpanel usage & market intelligence

Shopify rating

4.9 ★

139 reviews

What merchants actually report
4.81average· 124 reviews analyzed· 108 with written feedback
94% 5★5% ≤3★

65% of attributable reviewers are United States merchants. 18% had used the app for a year or more when they reviewed.

The developer replies to 5% of reviews overall and 17% of critical ones.

Recent reviewers rate Richpanel 4.50, below its 4.81 lifetime average.

Rating · last 90d

4.50

Recent direction

Replies to reviews

5%

Developer response rate

Replies to critical

17%

On 3★ and below

Long-term reviewers

18%

Using 1yr+ at review

Top merchant markets

United States 65%Australia 5%Canada 5%United Kingdom 5%France 3%

Tenure when reviewed

under a day 4%days 24%months 54%a year or more 18%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
PRO$89/month

14-day free trial · or $828/year and save 22%

  • • Email, Phone, Chat, Facebook, Instagram
  • • AI agents resolve tickets end to end
  • • Connect up to 2 Stores
  • • Customer Support Reports
  • • AI conversations from $0.20 each
PRO MAX$119/month

14-day free trial · or $1,188/year and save 17%

  • • Everything in PRO, and:
  • • SMS channel
  • • Social Media AI
  • • Customer Satisfaction Surveys
  • • Multiple Brands
Self Service$119/month

14-day free trial · or $1,188/year and save 17%

  • • Let customers help themselves
  • • Track orders
  • • Design returns & exchange flows
  • • Product recommendations
  • • Resolve up to 50% of issues on its own
What does Richpanel do?

Richpanel is an AI-native helpdesk for Shopify brands. AI agents resolve orders, returns, refunds and subscriptions end to end, with guardrails you control.

  • AI agents resolve order, return, refund & subscription tickets end to end
  • A manager AI reads your store and writes the playbooks your agents follow
  • Guardrails you set: refund limits, approval rules, escalate instead of guess
  • A QA agent reviews closed conversations and closes the gaps it finds
  • One inbox for your team: email, chat, social, SMS and every store you run

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportSocial mediaFile uploadMulti-languageReal-time translationPush notificationsCallbackAgent analyticsEncryptionCustomer insightsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdesk
Review history
Daily review count on the Shopify App Store
139+17 · 29d~0.6/day· Rating 4.7★ → 4.9★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#8
  • Chat#32

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#22 of 866
Review percentile
98th
Rating percentile
73th
On the App Store
6.8 yrs
Works with
Integrations listed for Richpanel: AI Customer Support
Checkout20+ integrationsAircallKlaviyoReChargeReturnlyYotpo
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Frequently asked questions

Richpanel is an AI-native helpdesk for Shopify brands. AI agents resolve orders, returns, refunds and subscriptions end to end, with guardrails you control. It's a chat tool for ecommerce stores.