Richpanel
Shopify chat app by Richpanel Inc·AI agents that resolve support tickets end to end, across email, chat and social, 24/7.
Snapshot
Ongoing.AI tracks Richpanel daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.80
128 reviews
Pricing
From $89/mo
free_trial
Built for Shopify
No
Years live
6
launched Nov 15, 2019
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+1
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Richpanel sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →
Catalog position
Where Richpanel sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#33
of 812 active apps
Review count percentile
96th
vs category siblings
Rating percentile
64th
vs category siblings
Years on App Store
6
since 2019
Listing change cadence
What Richpanel has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-29 → 2026-07-01
Shopify Lastmod · Jun 30
2026-06-27 → 2026-06-29
Shopify Lastmod · Jun 28
2026-06-26 → 2026-06-27
Reviews
What merchants are saying
- 97%positive168
- 0%neutral0
- 3%negative6
Top themes
What merchants praise
“I'm just updating on my previous review of RichPanel. I just want to say if you're looking for a CRM that integrates with your CMS, stop here! Richpanel officially has a mobile app and they're alway upgrading and implementing new features. Their customer support is super quick and they follow up with you!!! I absolutely cannot say enough good things about RichPanel. You're going to want to get on now and be a legacy member because they are a breathe of fresh air.”
What merchants complain about
“I had so far a very negative experience. First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free. Also the customer support so far has been very poor and limited. Not what you would expect from....a customer support tool.”
Plans
Richpanel pricing tiers.
PRO
$89/month
- Email, Phone, Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
PRO MAX
$119/month
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
Self Service
$119/month
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve upto 50% issues automatically
Capabilities
What Richpanel can do.
The 31 capabilities Richpanel lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Real-time messaging
14- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Callback
- Agent analytics
- Encryption
- Customer insights
Automated responses
7- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Surveys
- Send transcript
Customization
10- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
FAQ
Richpanel — frequently asked questions.
What is Richpanel on Shopify?
How much does Richpanel cost?
Is Richpanel free?
When was Richpanel launched?
Is Richpanel Built for Shopify?
What are the best Richpanel alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Richpanel.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Richpanel on the Shopify App Store ↗