HelpWave AI

Shopify chat app by HelpWave·AI-powered customer service platform

Snapshot

5.00(8 reviews)#133of 820 inChat

Ongoing.AI tracks HelpWave AI daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

5.00

8 reviews

Pricing

From $70/mo

freemium

Built for Shopify

No

Years live

1

launched Jul 10, 2024

Last updated

Jul 2, 2026

Shopify listing

Catalog position

Where HelpWave AI sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#133

of 820 active apps

Review count percentile

83th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

1

since 2024

Listing change cadence

What HelpWave AI has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-09 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-26 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(8 reviews)
  • 100%positive8
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Super application, très facile à installer et à utiliser. L'équipe est hyper réactive et a répondu à toutes nos questions. Un outil indispensable pour répondre au mieux à ses clients.”
    Le Rivage · 5★ · 2025-06-19

    Plans

    HelpWave AI pricing tiers.

    Free

    Free

    • Unlimited tickets
    • Unlimited users
    • All helpdesk features
    • Centralize all channels
    • Advanced statistics

    Pro

    $70/month

    • Autosolve your tickets 24/7 in 30 min
    • Solve complex tickets in a few seconds
    • Unlimited AI automations
    • All freemium features

    Capabilities

    What HelpWave AI can do.

    The 14 capabilities HelpWave AI lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    5
    • AI chatbots
    • Live chat
    • Multi-language
    • Behavior tracking
    • Customer insights

    Automated responses

    3
    • FAQs
    • Product recommendations
    • Quick replies

    Customization

    6
    • Color and font
    • Emojis and stickers
    • Chat window
    • Welcome messages
    • Chat buttons
    • Agent avatar

    FAQ

    HelpWave AI — frequently asked questions.

    What is HelpWave AI on Shopify?
    HelpWave AI is a Shopify app in the Chat category. Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk, ideal for brands looking to reduce their costs while benefiting from advanced AI features. It averages 5.00 out of 5 across 8 merchant reviews on the Shopify App Store.
    How much does HelpWave AI cost?
    HelpWave AI offers a free plan and a single paid plan at $70/month. The free plan includes Unlimited tickets, Unlimited users, All helpdesk features, and Centralize all channels. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
    Is HelpWave AI free?
    Yes — HelpWave AI offers a free plan alongside paid options. The free plan includes Unlimited tickets, Unlimited users, and All helpdesk features. Paid plans start at $70/month for advanced features.
    When was HelpWave AI launched?
    HelpWave AI launched on July 10, 2024 — over 1 year on the Shopify App Store. In that time it has gathered 8 merchant reviews.
    Is HelpWave AI Built for Shopify?
    HelpWave AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best HelpWave AI alternatives?
    Merchants commonly compare HelpWave AI with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running HelpWave AI.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track HelpWave AI — free Start free

    Prefer the source? View HelpWave AI on the Shopify App Store ↗