OngoingAI

HelpWave AI usage & market intelligence

Shopify rating

5.0 ★

10 reviews

Pricing
Free plan available
FreeFree
  • • Unlimited tickets
  • • Unlimited users
  • • All helpdesk features
  • • Centralize all channels
  • • Advanced statistics
Pro$70/month

7-day free trial

  • • Autosolve your tickets 24/7 in 30 min
  • • Solve complex tickets in a few seconds
  • • Unlimited AI automations
  • • All freemium features
What does HelpWave AI do?

Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk...

  • Email and Meta integration
  • AI supervision through a graph-based system and internal processes
  • Get advanced statistics

Features

ChatAI chatbotsLive chatMulti-languageBehavior trackingCustomer insightsFAQsProduct recommendationsQuick repliesColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsAgent avatar
Review history
Daily review count on the Shopify App Store
10+1 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#95▲1

Tracked daily · last 3 days · as of 2026-08-19

Catalog position
Within Chat on the App Store
Rank by reviews
#98 of 866
Review percentile
89th
Rating percentile
100th
On the App Store
2.2 yrs
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Frequently asked questions

Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk... It's a chat tool for ecommerce stores.