Helpdesk · refreshed Jun 12, 2026
Smartreply AI Customer Service for Shopify
by InCharge · SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.
25 reviews, 5.00★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
5.00
25 reviews
Pricing
From $49/mo
free_trial
Built for Shopify
No
Years live
2
launched Mar 20, 2024
Last updated
Jun 5, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+1
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Smartreply AI Customer Service sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Smartreply AI Customer Service sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#26
of 180 active apps
Review count percentile
86th
vs category siblings
Rating percentile
81th
vs category siblings
Years on App Store
2
since 2024
Listing change cadence
What Smartreply AI Customer Service has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 6
2026-06-03 → 2026-06-05
Shopify Lastmod · Jun 4
2026-06-01 → 2026-06-03
Shopify Lastmod · Jun 2
2026-05-30 → 2026-06-01
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive98% · 57
- Neutral0% · 0
- Negative2% · 1
“My current structure was the typical huge team of a customer service team. Smart Reply helped immensely when it comes to comment management & overall task automation. Their client support team is top tier as well, they walked me through the setup & helped me through each part. Definitely will keep these guys apart of our team.”
Top themes
Plans
Smartreply AI Customer Service pricing tiers.
Starter
$49/month
- 300 Credits
- Auto AI Message
- Auto AI Comment DM/Reply
- Hide Comments
- Build DM Subscribers/Campaigns
- Whatsapp Marketing
- Sync Products
- 1 User
Basic
$149/month
- 1250 Credits
- Auto AI Message
- Auto AI Comment DM/Reply
- Hide Comments
- Build DM Subscribers/Campaigns
- Whatsapp Marketing
- Sync Products
- 1 User
Advertiser
$299/month
- 10k Credits
- Auto AI Message
- Auto AI Comment DM/Reply
- Hide Comments
- Build DM Subscribers/Campaigns
- Sync Products
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Smartreply AI Customer Service.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Smartreply AI Customer Service on the Shopify App Store ↗