OngoingAI

Smartreply AI Customer Service usage & market intelligence

Shopify rating

5.0 ★

9 reviews

Pricing
Free trial available
Starter$49/month

14-day free trial · or $469/year and save 20%

  • • 300 Credits
  • • Auto AI Message
  • • Auto AI Comment DM/Reply
  • • Hide Comments
  • • Build DM Subscribers/Campaigns
Basic$149/month

14-day free trial · or $1,249/year and save 30%

  • • 1250 Credits
  • • Auto AI Message
  • • Auto AI Comment DM/Reply
  • • Hide Comments
  • • Build DM Subscribers/Campaigns
Advertiser$299/month

14-day free trial · or $2,499/year and save 30%

  • • 10k Credits
  • • Auto AI Message
  • • Auto AI Comment DM/Reply
  • • Hide Comments
  • • Build DM Subscribers/Campaigns
What does Smartreply AI Customer Service do?

Automate engagement and customer service with AI for your brand. Instant replies with real actions to help you scale.

  • Use AI to reply to comments and dms giving dynamic product recommendations
  • Send out Facebook/Whatsapp message campaigns with automatic conversations
  • Auto DM everyone who comments to drive revenue
  • Ai comment hiding for negative comments on your Facebook or Instagram ads/posts
  • Outbound Commenting: Automatically reply with AI, organic sales & brand growth

Features

HelpdeskEmailLive chatChatbotSocial mediaFAQsAuto-replyAI responsesUnified inboxAuto-assignEscalationSpam detectionOrder trackingCustomer notificationsMulti-languageChatAI chatbotsEmail chatFile uploadReal-time translationPush notificationsBehavior trackingAgent analyticsCustomer insightsDiscountsProduct recommendationsQuick repliesShipping alertsOrder updatesCross-sellUpsellBusiness hoursWelcome messagesChat buttonsTaggingAgent avatar
Review history
Daily review count on the Shopify App Store
9+1 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#42▼6

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#13 of 161
Review percentile
93th
Rating percentile
100th
On the App Store
2.5 yrs
Works with
Integrations listed for Smartreply AI Customer Service
CheckoutFacebookInstagramTikTokTikTok ShopWhatsappYoutube
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Frequently asked questions

Automate engagement and customer service with AI for your brand. Instant replies with real actions to help you scale. It's a helpdesk tool for ecommerce stores.