Smartreply AI Customer Service
Shopify helpdesk app by InCharge·SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.
Snapshot
Ongoing.AI tracks Smartreply AI Customer Service daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
5.00
24 reviews
Pricing
From $49/mo
free_trial
Built for Shopify
No
Years live
2
launched Mar 20, 2024
Last updated
Jun 30, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
+0
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where Smartreply AI Customer Service sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →
Catalog position
Where Smartreply AI Customer Service sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#26
of 194 active apps
Review count percentile
87th
vs category siblings
Rating percentile
80th
vs category siblings
Years on App Store
2
since 2024
Listing change cadence
What Smartreply AI Customer Service has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Shopify Lastmod · Jun 29
2026-06-26 → 2026-06-28
Reviews
What merchants are saying
- 98%positive57
- 0%neutral0
- 2%negative1
Top themes
What merchants praise
“My current structure was the typical huge team of a customer service team. Smart Reply helped immensely when it comes to comment management & overall task automation. Their client support team is top tier as well, they walked me through the setup & helped me through each part. Definitely will keep these guys apart of our team.”
Plans
Smartreply AI Customer Service pricing tiers.
Starter
$49/month
- 300 Credits
- Auto AI Message
- Auto AI Comment DM/Reply
- Hide Comments
- Build DM Subscribers/Campaigns
- Whatsapp Marketing
- Sync Products
- 1 User
Basic
$149/month
- 1250 Credits
- Auto AI Message
- Auto AI Comment DM/Reply
- Hide Comments
- Build DM Subscribers/Campaigns
- Whatsapp Marketing
- Sync Products
- 1 User
Advertiser
$299/month
- 10k Credits
- Auto AI Message
- Auto AI Comment DM/Reply
- Hide Comments
- Build DM Subscribers/Campaigns
- Sync Products
Capabilities
What Smartreply AI Customer Service can do.
The 38 capabilities Smartreply AI Customer Service lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Helpdesk
Channels
5- Live chat
- Chatbot
- Social media
- FAQs
Workflow automation
9- Auto-reply
- AI responses
- Unified inbox
- Auto-assign
- Escalation
- Spam detection
- Order tracking
- Customer notifications
- Multi-language
Chat
Real-time messaging
11- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
8- Discounts
- FAQs
- Product recommendations
- Quick replies
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
Customization
5- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Agent avatar
FAQ
Smartreply AI Customer Service — frequently asked questions.
What is Smartreply AI Customer Service on Shopify?
How much does Smartreply AI Customer Service cost?
Is Smartreply AI Customer Service free?
When was Smartreply AI Customer Service launched?
Is Smartreply AI Customer Service Built for Shopify?
What are the best Smartreply AI Customer Service alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Smartreply AI Customer Service.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Smartreply AI Customer Service on the Shopify App Store ↗