Softit

Softit, officially listed on the Shopify App Store as Softit: AI Sales & Live Chat, is a Shopify app in the Chat category. Softit AI Chatbot auto-syncs your entire Shopify catalog to answer product questions, suggest items, and guide shoppers to checkout 24/7. Train the AI on your return policy, delivery info, and store FAQs for accurate answers. Human agents can take over any chat instantly and when they go offline, AI resumes automatically. Never lose a sale to an unanswered question again.

Softit offers a free plan and 3 paid plans starting at $4/month and going up to $49.99/month. The free plan includes 150 Chats Lifetime, Up to 800 Products, Monthly AI Sync, and Custom branding. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Softit offers a free plan alongside paid options. The free plan includes 150 Chats Lifetime, Up to 800 Products, and Monthly AI Sync. Paid plans start at $4/month for advanced features.

Softit launched on May 8, 2026.

Softit does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Softit with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.