Ravvio

Ravvio, officially listed on the Shopify App Store as Ravvio: AI Customer Support, is a Shopify app in the Chat category. Ravvio AI solves the challenge of providing scalable, intelligent customer support without hiring large teams. The app connects directly to your Shopify store to access real-time product information, order details, and customer data, enabling your AI assistant to answer questions accurately and contextually. Merchants benefit from reduced support ticket volume as common questions are handled automatically. The AI assistant is trained on your specific product catalog, pricing, and inventory.

Ravvio offers a free plan and 2 paid plans at $20/month. The free plan includes 100 AI messages, Basic AI chatbot, and Limited customization. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Ravvio offers a free plan alongside paid options. The free plan includes 100 AI messages, Basic AI chatbot, and Limited customization. Paid plans start at $20/month for advanced features.

Ravvio launched on May 18, 2026.

Ravvio does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Ravvio with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.