Kommo
Shopify chat app by Kommo·Build client relationships on AI-powered WhatsApp CRM to grow your business
Snapshot
Ongoing.AI tracks Kommo daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
3.70
14 reviews
Pricing
From $25/mo
free_trial
Built for Shopify
No
Years live
2
launched Sep 15, 2023
Last updated
Jul 1, 2026
Shopify listing
Catalog position
Where Kommo sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#109
of 811 active apps
Review count percentile
87th
vs category siblings
Rating percentile
57th
vs category siblings
Years on App Store
2
since 2023
Listing change cadence
What Kommo has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 72%positive13
- 6%neutral1
- 22%negative4
Popular mentions
- customer support
- billing
- missing feature
- integration issues
- reliability
Top themes
- customer support2
- billing1
- missing feature1
- integration issues1
- reliability1
What merchants praise
“Desde que comecei a usar a Kommo, minha rotina mudou. O sistema é intuitivo e completo: centralizo atendimentos, automatizo tarefas e acompanho todo o funil de vendas com facilidade. Ganhei produtividade, melhorei a gestão de clientes e ainda conto com um suporte rápido e atencioso. Recomendo a plataforma para empresas que buscam organização e crescimento com eficiência.”
What merchants complain about
“1x por semana a integração cai e os pedidos param de entrar no Kommo. Tentamos de tudo, e não volta. Abrimos chamado, e normalmente demoram dias pra resolver. Usamos para pós-venda e relacionamento, e quebra todo o nosso fluxo. A ferramenta do Kommo é ótima, mas essa integração é péssima e prejudica o trabalho. Estamos pensando seriamente em migrar de ferramenta.”
Plans
Kommo pricing tiers.
Shopify Plan
$25/month
- Lead & contact management
- Customizable sales stages & pipelines
- Connect WhatsApp & other messengers
Capabilities
What Kommo can do.
The 16 capabilities Kommo lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Real-time messaging
4- AI chatbots
- Live chat
- Social media
- Multi-language
Automated responses
8- Cart recovery
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
Customization
4- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
FAQ
Kommo — frequently asked questions.
What is Kommo on Shopify?
How much does Kommo cost?
Is Kommo free?
When was Kommo launched?
Is Kommo Built for Shopify?
What are the best Kommo alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: pricing
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: pricing
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Kommo.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Kommo on the Shopify App Store ↗