AI ChatBot & Live Chat

Shopify chat app by Epicx·Drive sales with real-time chat! Engage customers, automate replies, and reduce cart abandonment

Snapshot

5.00(1 reviews)#306of 820 inChat

Ongoing.AI tracks AI ChatBot & Live Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

5.00

1 reviews

Pricing

Free

free

Built for Shopify

No

Years live

1

launched May 9, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where AI ChatBot & Live Chat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#306

of 820 active apps

Review count percentile

54th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

1

since 2025

Listing change cadence

What AI ChatBot & Live Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Epic-X Chat is an amazing free app for any Shopify store! The real-time chat lets me engage customers instantly, and the built-in AI bot answers FAQs automatically, saving me tons of support time. I also love how customizable the widget is—colors, placement, triggers, everything fits my brand perfectly. The ticketing system is a huge bonus for organizing support. Highly recommend this app if you want to boost conversions without paying a dollar!”
    ammansweets · 5★ · 2025-11-21

    Capabilities

    What AI ChatBot & Live Chat can do.

    The 10 capabilities AI ChatBot & Live Chat lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    3
    • AI chatbots
    • Live chat
    • Email chat

    Customization

    7
    • Color and font
    • Emojis and stickers
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Chat flows

    FAQ

    AI ChatBot & Live Chat — frequently asked questions.

    What is AI ChatBot & Live Chat on Shopify?
    AI ChatBot & Live Chat is a Shopify app in the Chat category. Engage customers with direct 1-to-1 conversations via real-time chat. The AI bot instantly answers FAQs, reducing support requests while improving response times. Includes ticket system for organized support management. Customize widget colors, position and design to match your brand. Control when (page visits, delays, exit intent) and where it appears. Easy no-code installation helps boosts conversions by providing instant assistance when shoppers need it most. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does AI ChatBot & Live Chat cost?
    AI ChatBot & Live Chat is free to install and use on Shopify — there are no paid plans on this app.
    Is AI ChatBot & Live Chat free?
    Yes — AI ChatBot & Live Chat is free to install and use on Shopify. There are no paid plans.
    When was AI ChatBot & Live Chat launched?
    AI ChatBot & Live Chat launched on May 9, 2025 — over 1 year on the Shopify App Store. In that time it has gathered 1 merchant reviews.
    Is AI ChatBot & Live Chat Built for Shopify?
    AI ChatBot & Live Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best AI ChatBot & Live Chat alternatives?
    Merchants commonly compare AI ChatBot & Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running AI ChatBot & Live Chat.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track AI ChatBot & Live Chat — free Start free

    Prefer the source? View AI ChatBot & Live Chat on the Shopify App Store ↗