OngoingAI

Channel Sales Chat Bot CRM usage & market intelligence

Shopify rating

4.8 ★

51 reviews

What merchants actually report
4.80average· 40 reviews analyzed· 39 with written feedback
88% 5★3% ≤3★

48% of attributable reviewers are Japan merchants. 10% had used the app for a year or more when they reviewed.

The developer replies to 95% of reviews overall and 0% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

95%

Developer response rate

Replies to critical

0%

On 3★ and below

Long-term reviewers

10%

Using 1yr+ at review

Top merchant markets

Japan 48%United States 30%South Korea 15%India 3%United Kingdom 3%

Tenure when reviewed

under a day 13%days 5%months 73%a year or more 10%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
Free PlanFree to install
  • • Unlimited customer live chat
  • • Unlimited team chat
  • • Integrations with Email, Instagram
  • • Custom chat widget
Early$36/month

14-day free trial · or $324/year and save 25%

Growth$120/month

14-day free trial · or $1,080/year and save 25%

What does Channel Sales Chat Bot CRM do?

Provide a VIP concierge service through live chat, CRM, and AI. Talk to customers and turn visitors into regulars of your brand.

  • Sales Concierge - identify and nurture key customers.
  • Unlimited Live Chat & Team Chat - quality customer support
  • AI Agent ALF - resolve repetitive inquiries with AI and convert customers
  • Team Messenger - communicate with your teammates anywhere in the world
  • Marketing & Chatbots - unlimited chatbot messages, customizations and automation

Features

ChatAI chatbotsLive chatEmail chatVideo callsFAQsGreetingsProduct recommendationsQuick repliesShipping alertsOrder updatesColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerAuto-replyResponse templatesAI responsesTicketingUnified inboxAuto-assignRule-based triggersOrder trackingCustomer notificationsFeedback surveysMulti-languageAnalyticsReports
Review history
Daily review count on the Shopify App Store
51+10 · 29d~0.3/day· Rating steady at 4.8★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#51▼2

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#43 of 866
Review percentile
95th
Rating percentile
70th
On the App Store
5.3 yrs
Works with
Integrations listed for Channel Sales Chat Bot CRM
CheckoutEmailInstagramKakaoTalkLineSlackZapier
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Frequently asked questions

Provide a VIP concierge service through live chat, CRM, and AI. Talk to customers and turn visitors into regulars of your brand. It's a chat tool for ecommerce stores.