Chatkit ‑ AI Agent Chatbot

Chatkit, officially listed on the Shopify App Store as Chatkit ‑ AI Agent Chatbot, is a Shopify app in the Chat category. Chatkit is a conversational shopping assistant for your storefront. Shoppers ask, browse and buy in the same chat. The assistant surfaces products suggestions, suggests complementary items, and answers questions leveraging your shops information and supporting knowledge. Live order tracking and human handoff sit in the same thread, covering the full journey from first question to delivery. Built on your products and policies. Styled to match your brand.

Open the Chatkit listing in the Shopify App Store at apps.shopify.com/chatkit-1, choose "Add app," and complete the Shopify install flow. After installation, you can configure Chatkit from your Shopify admin under Apps.

Chatkit offers a free plan and 3 paid plans starting at $29/month and going up to $199/month. The free plan includes 150 messages/mo, Up to 250 products, Branded widget, and Order tracking & Assistance. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Chatkit offers a free plan alongside paid options. The free plan includes 150 messages/mo, Up to 250 products, and Branded widget. Paid plans start at $29/month for advanced features.

Chatkit launched on June 19, 2026.

Chatkit does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Chatkit with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.