ChatIn

Shopify chat app by ChatIn·AI sales support chatbot answers questions 24/7 to boost sales. Automate support & deflect tickets.

Snapshot

#584of 820 inChat

ChatIn is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChatHelpdesk

Pricing

From $49/mo

freemium

Built for Shopify

No

Years live

1

launched Apr 11, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where ChatIn sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#584

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

1

since 2025

Listing change cadence

What ChatIn has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-05-30 → 2026-06-16works_with: Shopify Admin Discord Facebook I… → Discord Facebook Instagram Messe…shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Works With · Jun 18

Shopify Admin Discord Facebook I… → Discord Facebook Instagram Messe…

Shopify Lastmod · Jun 17

2026-05-30 → 2026-06-16

PricingIdentity & listingCadence

Plans

ChatIn pricing tiers.

Free

Free

  • Up to 25 tickets / month
  • Basic AI Model
  • Email Escalation Only
  • Knowledge Base (10 docs)
  • Widget & Avatar Customization
  • Sales & Support Assistant
  • Multi-language AI Support
  • 24/7 Availability

Starter

$49/month

  • Up to 150 tickets / month
  • Advanced AI Model
  • Remove "Powered By" Badge
  • Knowledge Base (25 docs)
  • Slack & Discord Escalation
  • Supported Onboarding Available
  • Sales & Support Assistant
  • Multi-language AI Support

Growth

$149/month

  • Up to 500 tickets / month
  • Premium AI Model
  • Omni-channel Support
  • Knowledge Base (100 docs)
  • Advanced Analytics & Export
  • Slack & Discord Escalation
  • Priority Support & Onboarding
  • Multi-language AI Support

Pro

$299/month

  • Up to 1200 tickets / month
  • Premium AI Model
  • Omni-channel Support
  • Knowledge Base (250 docs)
  • Slack & Discord Escalation
  • Dedicated Support Manager
  • Advanced Automation & Workflow
  • Multi-language AI Support

Capabilities

What ChatIn can do.

The 34 capabilities ChatIn lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Chat

Real-time messaging

6
  • AI chatbots
  • Live chat
  • Social media
  • File upload
  • Multi-language
  • Agent analytics

Automated responses

6
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Order updates
  • Send transcript

Customization

7
  • Color and font
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Chat assignment
  • Agent avatar

Helpdesk

Channels

5
  • Live chat
  • Chatbot
  • Social media
  • Help center
  • FAQs

Workflow automation

10
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Escalation
  • Order tracking
  • Feedback surveys
  • Multi-language
  • Analytics
  • Reports

FAQ

ChatIn — frequently asked questions.

What is ChatIn on Shopify?
ChatIn, officially listed on the Shopify App Store as ChatIn: AI Chatbot Support, is a Shopify app in the Chat category. ChatIn provides 24/7 AI sales and support agent chatbot for storefronts, answering product, shipping, and order questions in real time. It uses your catalog, FAQs, policies, and uploaded PDFs to generate contextual responses, deflect repetitive tickets, and escalate to human agents when needed. Omnichannel support lets you handle messages from Facebook, Instagram, and WhatsApp Business in one place. The widget is customizable to your brand, and analytics track CSAT and bot performance.
How much does ChatIn cost?
ChatIn offers a free plan and 3 paid plans starting at $49/month and going up to $299/month. The free plan includes Up to 25 tickets / month, Basic AI Model, Email Escalation Only, and Knowledge Base (10 docs). The paid plans unlock advanced features beyond what's available on the free tier.
Is ChatIn free?
Yes — ChatIn offers a free plan alongside paid options. The free plan includes Up to 25 tickets / month, Basic AI Model, and Email Escalation Only. Paid plans start at $49/month for advanced features.
When was ChatIn launched?
ChatIn launched on April 11, 2025 — over 1 year on the Shopify App Store.
Is ChatIn Built for Shopify?
ChatIn does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best ChatIn alternatives?
Merchants commonly compare ChatIn with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps All Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running ChatIn.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track ChatIn — free Start free

Prefer the source? View ChatIn on the Shopify App Store ↗