OngoingAI

ChatIn usage & market intelligence

Pricing
Free plan available
FreeFree
  • • Up to 25 tickets / month
  • • Basic AI Model
  • • Email Escalation Only
  • • Knowledge Base (10 docs)
  • • Widget & Avatar Customization
Starter$49/month

or $490/year and save 17%

  • • Up to 150 tickets / month
  • • Advanced AI Model
  • • Remove "Powered By" Badge
  • • Knowledge Base (25 docs)
  • • Slack & Discord Escalation
Growth$149/month

or $1,490/year and save 17%

  • • Up to 500 tickets / month
  • • Premium AI Model
  • • Omni-channel Support
  • • Knowledge Base (100 docs)
  • • Advanced Analytics & Export
Pro$299/month

or $2,990/year and save 17%

  • • Up to 1200 tickets / month
  • • Premium AI Model
  • • Omni-channel Support
  • • Knowledge Base (250 docs)
  • • Slack & Discord Escalation
What does ChatIn do?

Instant 24/7 AI customer support and sales chatbot for Shopify. Answer product & order questions, deflect tickets, boost conversion – no extra staff required

  • 24/7 chatbot answers to product, shipping, and order questions on your store
  • Handle messages from Facebook, Instagram, and WhatsApp Business.
  • Escalate complex chats to human agents when needed.
  • Use your FAQs, policies, and PDFs for accurate responses.
  • Track CSAT, bot performance, trends, and conversion.

Features

ChatAI chatbotsLive chatSocial mediaFile uploadMulti-languageAgent analyticsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesSend transcriptColor and fontChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentAgent avatarHelpdeskChatbotHelp centerAI responsesAI summariesTicketingUnified inboxEscalationOrder trackingFeedback surveysAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#87▼4

Tracked daily · last 7 days · as of 2026-09-11

Catalog position
Within Chat on the App Store
Rank by reviews
#754 of 866
Review percentile
13th
Rating percentile
61th
On the App Store
1.4 yrs
Works with
Integrations listed for ChatIn: AI Chatbot Support
DiscordFacebookInstagramMessengerSlackWhatsApp
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Frequently asked questions

Instant 24/7 AI customer support and sales chatbot for Shopify. Answer product & order questions, deflect tickets, boost conversion – no extra staff required It's a chat tool for ecommerce stores.