FormalChat

Shopify chat app by FirasCodes·Add an AI chat widget to your store in minutes. Capture leads and hand off to your team instantly.

Snapshot

#380of 820 inChat

FormalChat is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $23/mo

freemium

Built for Shopify

No

Years live

0

launched May 21, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where FormalChat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#380

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What FormalChat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-23 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-05-23 → 2026-06-30

PricingIdentity & listingCadence

Plans

FormalChat pricing tiers.

Try LiveChat Free

Free

  • 50 AI messages/mo
  • 1 operator
  • 3 knowledge entries
  • 5 canned replies

Growth

$23/month

  • 1,000 AI messages/mo
  • 3 operators
  • 5 GB storage
  • 20 knowledge entries
  • 25 canned replies

Pro

$59/month

  • 5,000 AI messages/mo
  • 10 operators
  • 20 GB storage
  • 100 knowledge entries
  • Unlimited canned replies

Business

$119/month

  • 25,000 AI messages/mo
  • Unlimited operators
  • 100 GB storage
  • Unlimited canned replies
  • Email + push notifications
  • Priority support

Capabilities

What FormalChat can do.

The 17 capabilities FormalChat lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

7
  • AI chatbots
  • Live chat
  • Email chat
  • File upload
  • Multi-language
  • Real-time translation
  • Push notifications

Automated responses

3
  • Greetings
  • Quick replies
  • Send transcript

Customization

7
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat assignment
  • Chat flows

FAQ

FormalChat — frequently asked questions.

What is FormalChat on Shopify?
FormalChat is a Shopify app in the Chat category. FormalChat adds an AI-powered chat widget to your Shopify store in minutes. The AI is automatically trained on your product catalog so it can answer customer questions accurately from day one. When a shopper wants to speak with a person, the AI hands them off to your team in real time. You manage all conversations from a web dashboard or the FormalChat native and PWA mobile apps, and get push notifications when customers are waiting.
How much does FormalChat cost?
FormalChat offers a free plan and 3 paid plans starting at $23/month and going up to $119/month. The free plan includes 50 AI messages/mo, 1 operator, 3 knowledge entries, and 5 canned replies. The paid plans unlock advanced features beyond what's available on the free tier.
Is FormalChat free?
Yes — FormalChat offers a free plan alongside paid options. The free plan includes 50 AI messages/mo, 1 operator, and 3 knowledge entries. Paid plans start at $23/month for advanced features.
When was FormalChat launched?
FormalChat launched on May 21, 2026.
Is FormalChat Built for Shopify?
FormalChat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best FormalChat alternatives?
Merchants commonly compare FormalChat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running FormalChat.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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Prefer the source? View FormalChat on the Shopify App Store ↗