OngoingAI

FormalChat usage & market intelligence

Pricing
Free plan available
Try LiveChat FreeFree
  • • 50 AI messages/mo
  • • 1 operator
  • • 3 knowledge entries
  • • 5 canned replies
Growth$23/month
  • • 1,000 AI messages/mo
  • • 3 operators
  • • 5 GB storage
  • • 20 knowledge entries
  • • 25 canned replies
Pro$59/month
  • • 5,000 AI messages/mo
  • • 10 operators
  • • 20 GB storage
  • • 100 knowledge entries
  • • Unlimited canned replies
Business$119/month
  • • 25,000 AI messages/mo
  • • Unlimited operators
  • • 100 GB storage
  • • Unlimited canned replies
  • • Email + push notifications
What does FormalChat do?

Add AI-powered live chat to your store. Visitors get instant answers from AI, with seamless handoff to a real human agent when needed. Auto scan. Free to start.

  • AI trained on your products answers customer questions automatically, 24/7
  • Handoff connects shoppers to your team when they want to speak with a person
  • Manage all chats from a web dashboard or iOS and Android mobile app
  • Push notifications alert you on your phone when a customer is waiting
  • Lead capture collects visitor email and contact info automatically during chat

Features

ChatAI chatbotsLive chatEmail chatFile uploadMulti-languageReal-time translationPush notificationsGreetingsQuick repliesSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat assignmentChat flows
Review history
Daily review count on the Shopify App Store
0±0 · 26d· Rating steady at 0.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#569 of 852
Review percentile
33th
Rating percentile
61th
On the App Store
0.3 yrs
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Frequently asked questions

Add AI-powered live chat to your store. Visitors get instant answers from AI, with seamless handoff to a real human agent when needed. Auto scan. Free to start. It's a chat tool for ecommerce stores.