OngoingAI

Wati usage & market intelligence

Shopify rating

3.8 ★

122 reviews

What merchants actually report
4.21average· 117 reviews analyzed· 115 with written feedback
74% 5★20% ≤3★

77% of attributable reviewers are India merchants. 15% had used the app for a year or more when they reviewed.

The developer replies to 33% of reviews overall and 78% of critical ones.

Recent reviewers rate Wati 3.25, below its 4.21 lifetime average.

Rating · last 90d

3.25

Recent direction

Replies to reviews

33%

Developer response rate

Replies to critical

78%

On 3★ and below

Long-term reviewers

15%

Using 1yr+ at review

Top merchant markets

India 77%United States 3%Hong Kong SAR 3%Malaysia 2%South Africa 2%

Tenure when reviewed

under a day 6%days 17%months 62%a year or more 15%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Growth$69/month

7-day free trial · or $708/year and save 14%

  • • Zero-fee WhatsApp setup
  • • Omnichannel inbox (WhatsApp + RCS + SMS)
  • • Standard promotions
  • • Lead acquisition and segmentation
  • • Team inbox staples
Pro$149/month

7-day free trial · or $1,428/year and save 20%

  • • Everything in Growth, plus:
  • • Multi-step drip campaigns
  • • AI agent for FAQs and product assistance
  • • Campaigns & Automation Analytics
  • • Unlimited Broadcast
Business$349/month

7-day free trial · or $3,348/year and save 20%

  • • Ultra-fast, Affordable messaging
  • • Official Google Partner
  • • Best-in-class ROI
  • • Scale effortlessly
  • • Dedicated Customer Success Manager
What does Wati do?

Recover abandoned carts and grow Shopify sales with Wati. WhatsApp drip campaigns, AI automation, order updates, and team inbox — built for eCommerce.

  • Capture leads from Click-to-WhatsApp ads: ad source tagged automatically
  • Sync Shopify segments or build your own: campaigns update as customers change
  • Combine chatbots, automation rules, and AI agents in one flow builder
  • See abandoned cart and campaign results in a Shopify-specific dashboard
  • Unify Shopify orders, browsing, and chat into one live customer profile

Features

Abandoned cartPersonalized campaignsSMS notificationsOpt-in pop-upsAutomated workflowsPop-up builderTriggersTemplatesCustomizable widgetsMulti-languageChatAI chatbotsLive chatReal-time translationAgent analyticsCart recoveryCOD verificationDiscountsFAQsQuick repliesOrder updatesEmojis and stickersBusiness hoursWelcome messagesChat buttonsChat assignmentChat flows
Review history
Daily review count on the Shopify App Store
122+10 · 26d~0.4/day· Rating 3.7★ → 3.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Abandoned cart#28 on Aug 15 → #37 on Sep 5 · 22 observed days#37▼9
  • Chat#54 on Aug 15 → #66 on Sep 5 · 22 observed days#66▼12

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Abandoned cart on the App Store
Rank by reviews
#21 of 255
Review percentile
92th
Rating percentile
53th
On the App Store
6 yrs
Works with
Integrations listed for Wati: WA Cart Recovery & AI
CheckoutFacebook AdsGoogle SheetsHubspot CRMWoocommerceZapierZoho CRM
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The App Store's own "more apps like this" for Wati
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Frequently asked questions

Recover abandoned carts and grow Shopify sales with Wati. WhatsApp drip campaigns, AI automation, order updates, and team inbox — built for eCommerce. It's a abandoned cart tool for ecommerce stores.