Wati
Shopify abandoned cart app by WATI: WhatsApp Team Inbox·Recover carts and grow revenue with AI-powered WhatsApp/RCS automation, broadcasts and ROI tracking.
Snapshot
Ongoing.AI tracks Wati daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.00
127 reviews
Pricing
From $69/mo
free_trial
Built for Shopify
No
Years live
5
launched Sep 11, 2020
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
—
Rating change
7-day Δ
+0.00
28-day Δ
—
Keyword rank over time
Where Wati shows up in App Store search.
Daily position on the Shopify App Store search-results page for every tracked term Wati ranks on. Lower is better — the Y axis is inverted so strong ranks sit at the top. Best so far: #12 on "abandoned cart".
abandoned cart
#13
best #12
+31 positions
Catalog position
Where Wati sits in the App Store.
Rank and percentile inside the Abandoned cart category — the competitive shape of the niche around this app.
Rank in Abandoned cart
#30
of 299 active apps
Review count percentile
90th
vs category siblings
Rating percentile
48th
vs category siblings
Years on App Store
5
since 2020
Listing change cadence
What Wati has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-27 → 2026-06-29
Reviews
What merchants are saying
- 79%positive122
- 2%neutral3
- 19%negative30
Popular mentions
- customer support
- pricing
- hidden charges
Top themes
- customer support1
- pricing1
- hidden charges1
What merchants praise
“I’ve had a great experience using Wati. The platform is smooth, easy to use, and very reliable. Customer support is quick and helpful whenever I need anything. Overall, it has made my communication workflow much easier. Highly recommended!”
What merchants complain about
“one of the worst apps i've seen so far 1. no help or assistance in getting green tick 2. unable to send whatsapp broadcasts on half the contacts 3. according to india pricing i need 7$ to message a 1000 customers, i had balance of 18$ but still unable to do so frustrating, random replies to every complaint, apparently half the numbers don't have country codes, i uploaded all the numbers without country code. i still don't have the reply to why i can't send messages while i still have 18$ balance. there are many better and cheaper options. seriously beware”
Plans
Wati pricing tiers.
Growth
$69/month
- Zero-fee WhatsApp setup
- Omnichannel inbox (WhatsApp + RCS + SMS)
- Standard promotions
- Lead acquisition and segmentation
- Team inbox staples
- E-Commerce tools
- 24x5 Email Support
Pro
$149/month
- Everything in Growth, plus:
- Multi-step drip campaigns
- AI agent for FAQs and product assistance
- Campaigns & Automation Analytics
- Unlimited Broadcast
- Drive Shopify sales with AI automation
- Third Party checkout apps
- On-site Opt-in Widgets
Business
$349/month
- Ultra-fast, Affordable messaging
- Official Google Partner
- Best-in-class ROI
- Scale effortlessly
- Dedicated Customer Success Manager
- Enhance privacy & compliance
- 24x7 Priority Email & Chat support
Capabilities
What Wati can do.
The 26 capabilities Wati lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Abandoned cart
Cart recovery
4- Personalized campaigns
- SMS notifications
- Opt-in pop-ups
- Automated workflows
Display options
5- Pop-up builder
- Triggers
- Templates
- Customizable widgets
- Multi-language
Chat
Real-time messaging
5- AI chatbots
- Live chat
- Multi-language
- Real-time translation
- Agent analytics
Automated responses
6- Cart recovery
- COD verification
- Discounts
- FAQs
- Quick replies
- Order updates
Customization
6- Emojis and stickers
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
FAQ
Wati — frequently asked questions.
What is Wati on Shopify?
How much does Wati cost?
Is Wati free?
When was Wati launched?
Is Wati Built for Shopify?
What are the best Wati alternatives?
What complaints come up about Wati?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: bug-notifications
Postscript
Postscript SMS Marketing
Known for: ease-of-use
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Wati.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Wati on the Shopify App Store ↗