OngoingAI

AnswerAI Chatbot & Live Chat usage & market intelligence

Shopify rating

5.0 ★

19 reviews

Pricing
Free trial available
Starter$49/month

30-day free trial

  • • 50 AI conversations per month
  • • 24/7 AI chat widget on your store
  • • Order tracking & returns answered
  • • Trained on your full knowledge base
  • • Unlimited FAQs
Growth$199/month

30-day free trial

  • • All Starter + 200 convos/month
  • • AI product recs that upsell shoppers
  • • Sentiment AI + advanced analytics
  • • Full order & returns automation
  • • Custom brand voice & tone
Advanced$499/month

30-day free trial

  • • All Growth + 750 convos/month
  • • Agentic AI resolves issues end-to-end
  • • Revenue dashboard + account manager
  • • Email support AI + 3 languages
  • • Multi-step actions w/ admin approval
Pro$1,000/month

30-day free trial

  • • All Advanced + 1,250 convos/month
  • • Elite AI model: most intelligent model
  • • WhatsApp + all-language support
  • • White-glove setup + bespoke tools
  • • All languages supported
What does AnswerAI Chatbot & Live Chat do?

Answer AI is an AI chatbot app to answer immediate questions, recommend products to purchase directly in chat, & resolve support requests with live chat.

  • AI Chatbot: Automated & trainable chatbot integrated into your product catalog
  • AI Powered Product Recommendations: Chat conversations that convert to sales
  • Self-Serve AI & Live Chat Support: Answer FAQs, & post purchase shipping updates
  • AI Agents: Speak in brands tone of voice to drastically reduce support tickets
  • Chatbot: Set working hours for live chat support agents to speak to customers

Features

ChatAI chatbotsLive chatFAQsProduct recommendationsShipping alertsOrder updatesColor and fontChat windowWelcome messagesChat buttonsChat flowsHelpdeskChatbotAI responses
Review history
Daily review count on the Shopify App Store
19+1 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#46▼15

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#74 of 866
Review percentile
92th
Rating percentile
100th
On the App Store
2.9 yrs
Works with
Integrations listed for AnswerAI Chatbot & Live Chat
CheckoutShopify AdminLoop ReturnsPrime ReturnsRechargeRecurpay
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Frequently asked questions

Answer AI is an AI chatbot app to answer immediate questions, recommend products to purchase directly in chat, & resolve support requests with live chat. It's a chat tool for ecommerce stores.