ResolveAI

Shopify helpdesk app by Das Group·ResolveAI tests and enforces refund, return, and order support guardrails for stores.

Snapshot

#175of 196 inHelpdesk

ResolveAI is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdeskChat

Pricing

From $19/mo

freemium

Built for Shopify

No

Years live

0

launched Apr 17, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where ResolveAI sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#175

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What ResolveAI has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-02 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-02 → 2026-06-30

PricingIdentity & listingCadence

Plans

ResolveAI pricing tiers.

Free

Free

  • 50 conversations/month, AI-powered

Growth

$19/month

  • Unlimited conversations per month
  • Auto-refund processing within rules
  • Full return and order action support
  • Decision log and exception queue
  • Configurable guardrails and exclusions
  • Priority email support

Capabilities

What ResolveAI can do.

The 9 capabilities ResolveAI lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Helpdesk

Channels

2
  • Live chat
  • Chatbot

Workflow automation

2
  • Auto-reply
  • AI responses

Chat

Real-time messaging

2
  • AI chatbots
  • Live chat

Automated responses

1
  • Quick replies

Customization

2
  • Color and font
  • Chat window

FAQ

ResolveAI — frequently asked questions.

What is ResolveAI on Shopify?
ResolveAI is a Shopify app in the Helpdesk category. Test and enforce Shopify order, return, and refund support guardrails. ResolveAI checks Shopify orders, return rules, refund limits, and merchant policies before a support workflow is allowed to resolve. Routine cases can be handled inside your configured guardrails. Risky exceptions escalate with full context.
How much does ResolveAI cost?
ResolveAI offers a free plan and a single paid plan at $19/month. The free plan includes 50 conversations/month, AI-powered. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
Is ResolveAI free?
Yes — ResolveAI offers a free plan alongside paid options. The free plan includes 50 conversations/month, AI-powered. Paid plans start at $19/month for advanced features.
When was ResolveAI launched?
ResolveAI launched on April 17, 2026.
Is ResolveAI Built for Shopify?
ResolveAI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best ResolveAI alternatives?
Merchants commonly compare ResolveAI with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Helpdesk apps All Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running ResolveAI.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track ResolveAI — free Start free

Prefer the source? View ResolveAI on the Shopify App Store ↗