Cortimo — AI Customer Support

Shopify chat app by Cortimo·Customers self-serve refunds, returns, and order tracking — in chat, without opening a ticket. Power

Snapshot

#713of 820 inChat

Cortimo — AI Customer Support is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $0/mo

paid

Built for Shopify

No

Years live

0

launched May 21, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Cortimo — AI Customer Support sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#713

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Cortimo — AI Customer Support has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-23 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-05-23 → 2026-06-30

PricingIdentity & listingCadence

Plans

Cortimo — AI Customer Support pricing tiers.

Starter

$0.20/month

  • 500 messages / month
  • Unlimited agents
  • Code tool
  • Support tickets
  • Widget customisation

Pro

Estimated monthly cost

  • 1,500 messages / month
  • Unlimited agents
  • Everything in Starter
  • Code tool
  • Priority support

Business

Estimated monthly cost

  • 5,000 messages / month
  • Unlimited agents
  • Everything in Pro
  • Python execution
  • Dedicated support

Capabilities

What Cortimo can do.

The 14 capabilities Cortimo lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

4
  • AI chatbots
  • Live chat
  • File upload
  • Multi-language

Automated responses

6
  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Order updates

Customization

4
  • Color and font
  • Chat window
  • Welcome messages
  • Chat assignment

FAQ

Cortimo — frequently asked questions.

What is Cortimo on Shopify?
Cortimo, officially listed on the Shopify App Store as Cortimo — AI Customer Support, is a Shopify app in the Chat category. Most customer support questions are repetitive: "where is my order", "can I return this", "is it in stock". Cortimo answers them instantly using your real Shopify catalog, orders, and store policies — so your team only handles cases that genuinely need a human. Customers don't just get answers — they take action. Returns, refunds, cancellations, and order tracking happen inside the conversation through structured action cards, with actual order data pulled from Shopify in real time.
How much does Cortimo cost?
Cortimo offers a free plan and a single paid plan at $0/month. The free plan includes 1,500 messages / month, Unlimited agents, Everything in Starter, and Code tool. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
When was Cortimo launched?
Cortimo launched on May 21, 2026.
Is Cortimo Built for Shopify?
Cortimo does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Cortimo alternatives?
Merchants commonly compare Cortimo with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Cortimo — AI Customer Support.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Cortimo — AI Customer Support — free Start free

Prefer the source? View Cortimo — AI Customer Support on the Shopify App Store ↗