Herodesk

Shopify helpdesk app by Herodesk ApS·Herodesk is the simple helpdesk and live-chat tool for your everyday customer support heroes

Snapshot

5.00(5 reviews)#50of 196 inHelpdesk

Ongoing.AI tracks Herodesk daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskChat

Rating

5.00

5 reviews

Pricing

From $22/mo

freemium

Built for Shopify

No

Years live

2

launched Nov 1, 2023

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Herodesk sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#22#27#32#36#41May 28May 31Jun 4Jun 7Jun 11Herodesk · #39Cleverific AI Upsell & Editing · #38MX · #40
Best position observed: #27. Herodesk slipped 8 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Herodesk sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#50

of 196 active apps

Review count percentile

75th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

2

since 2023

Listing change cadence

What Herodesk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+17shopify_lastmod: 2026-06-10 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-20 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(5 reviews)
  • 100%positive5
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Vi har brugt Herodesk i nogle måneder og er super glade for det. Det gør vores hver dag meget nemmere og mere overskuelig. Og vi sikrer at vi ikke taber nogle kunder imellem 2 stole. Systemet er gennemtænkt og byder på mange forskellige funktioner såsom lynsvar, smartmapper, sidesamtaler og lign. Supporten er fantastisk - svarer med det samme og justerer hvis det er nødvendigt. Og udvikler hele tiden på nye funktioner, der gør vores hverdag endnu nemmere. 10 stjerner til Herodesk hvis jeg kunne give det. Mange hilsner Kristina Ejer Astma Allergi Shoppen”
    Astma Allergi Shoppen · 5★ · 2025-05-02

    Plans

    Herodesk pricing tiers.

    Herodesk Free

    Free

    • All features available, limited to:
    • 1 user
    • 1 inbox
    • 1 widget
    • 2 channels (fx Chat + FB Messenger)

    Herodesk Basic

    $22.95/month

    • Everything in Free, and ...
    • Unlimited inboxes, channels, widgets etc
    • Smart views
    • Send email from your domain
    • Smart phone app and push notifications

    Herodesk Plus

    $44.95/month

    • Everything in Basic, and ...
    • AI assistant, translate, tagging & rules
    • Phone integrations
    • Unlimited usage of all other features

    Capabilities

    What Herodesk can do.

    The 36 capabilities Herodesk lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Helpdesk

    Channels

    8
    • Email
    • Live chat
    • Phone
    • Social media
    • Self-service
    • Help center
    • Contact form
    • FAQs

    Workflow automation

    11
    • Auto-reply
    • AI summaries
    • Ticketing
    • Rule-based triggers
    • Tagging
    • Spam detection
    • Order tracking
    • Multi-language
    • Multi-store
    • Analytics
    • Reports

    Chat

    Real-time messaging

    5
    • Live chat
    • Email chat
    • Social media
    • Multi-language
    • Push notifications

    Automated responses

    4
    • FAQs
    • Greetings
    • Quick replies
    • Cross-sell

    Customization

    8
    • Color and font
    • Emojis and stickers
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Tagging
    • Agent avatar

    FAQ

    Herodesk — frequently asked questions.

    What is Herodesk on Shopify?
    Herodesk is a Shopify app in the Helpdesk category. Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool, you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers. Herodesk integrates with Shopify to have customer- and order details available inside Herodesk to make customer support easier than ever. It averages 5.00 out of 5 across 5 merchant reviews on the Shopify App Store.
    How much does Herodesk cost?
    Herodesk offers a free plan and 2 paid plans starting at $22/month and going up to $44.95/month. The free plan includes All features available, limited to:, 1 user, 1 inbox, and 1 widget. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Herodesk free?
    Yes — Herodesk offers a free plan alongside paid options. The free plan includes All features available, limited to:, 1 user, and 1 inbox. Paid plans start at $22/month for advanced features.
    When was Herodesk launched?
    Herodesk launched on November 1, 2023 — over 2 years on the Shopify App Store. In that time it has gathered 5 merchant reviews.
    Is Herodesk Built for Shopify?
    Herodesk does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Herodesk alternatives?
    Merchants commonly compare Herodesk with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Helpdesk apps All Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Herodesk.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Herodesk — free Start free

    Prefer the source? View Herodesk on the Shopify App Store ↗