OngoingAI

Herodesk usage & market intelligence

Shopify rating

5.0 ★

5 reviews

Pricing
Free plan available
Herodesk FreeFree
  • • All features available, limited to:
  • • 1 user
  • • 1 inbox
  • • 1 widget
  • • 2 channels (fx Chat + FB Messenger)
Herodesk Basic$34/month

14-day free trial · or $336/year and save 18%

  • • Everything in Free, and ...
  • • Unlimited inboxes, channels, widgets etc
  • • Smart views
  • • Send email from your domain
  • • Smart phone app and push notifications
Herodesk Plus$57/month

14-day free trial · or $552/year and save 19%

  • • Everything in Basic, and ...
  • • AI assistant, translate, tagging & rules
  • • Phone integrations
  • • Unlimited usage of all other features
What does Herodesk do?

Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support too...

  • Conversation-based customer support & live-chat helpdesk system
  • Shopify integration. See the customers order informations, tracking/shipping etc
  • Live-chat, Facebook Messenger & Instagram integration

Features

HelpdeskEmailLive chatPhoneSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyAI summariesTicketingRule-based triggersTaggingSpam detectionOrder trackingMulti-languageMulti-storeAnalyticsReportsChatEmail chatPush notificationsGreetingsQuick repliesCross-sellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsAgent avatar
Review history
Daily review count on the Shopify App Store
5±0 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#30▲9

Tracked daily · last 28 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#18 of 161
Review percentile
89th
Rating percentile
100th
On the App Store
2.9 yrs
Works with
Integrations listed for Herodesk
Facebook MessengerInstagramLive chat
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Frequently asked questions

Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support too... It's a helpdesk tool for ecommerce stores.