Chatinbox ‑ Customer Happiness

Shopify chat app by Chat Inbox·Connect with customers, streamline customer service, and grow your business with WhatsApp Chats.

Snapshot

3.00(2 reviews)#238of 820 inChat

Ongoing.AI tracks Chatinbox ‑ Customer Happiness daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

3.00

2 reviews

Pricing

From $25/mo

free_trial

Built for Shopify

No

Years live

5

launched Mar 12, 2021

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Chatinbox ‑ Customer Happiness sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#238

of 820 active apps

Review count percentile

66th

vs category siblings

Rating percentile

56th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What Chatinbox ‑ Customer Happiness has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.00(2 reviews)
  • 67%positive2
  • 0%neutral0
  • 33%negative1

Popular mentions

  • performance
  • stability
  • quality assurance

Top themes

  1. performance1
  2. stability1
  3. quality assurance1

What merchants praise

“I'm very very happy with this app. If you use Whatsapp to comunicate with your customers, this is an app you MUST have in your Shopify. Also, the support team is Amazing. Congratulations by this work!! - Estoy muy muy contento con esta app. Si usas Whatsapp para comunicarte con tus clientes, esta app no puede faltar en tu Shopify. Además, el equipo de soporte es increíble. Enhorabuena por vuestro trabajo!!”
El Rastro de la Piel · 5★ · 2021-03-18

What merchants complain about

“Pésima app, se reinicia a cada momento y no permite trabajar. Desepcionante ver que no realicen pruebas permanentes sobre el funcionamiento de las apps”
Tienda Johndog · 1★ · 2022-01-05

Plans

Chatinbox ‑ Customer Happiness pricing tiers.

Basic Plan

$25/month

  • Multi Agents
  • Custom Fields
  • Basic Ticketing
  • Labels, Libraries & Notes
  • See Customers & Orders in Chat
  • Agent & Chat Performance
  • WhatsApp Button

FAQ

Chatinbox — frequently asked questions.

What is Chatinbox on Shopify?
Chatinbox, officially listed on the Shopify App Store as Chatinbox ‑ Customer Happiness, is a Shopify app in the Chat category. Welcome to our chat management platform! We understand that managing customer interactions across multiple channels can be a hard. That's why we created a solution that makes it easy for businesses to streamline their customer engagement efforts. With our platform, you can manage WhatsApp, Telegram, Facebook, and Instagram chats all in one place. Say goodbye to the hassle of juggling multiple apps and platforms - our solution simplifies the process and allows you to focus on what matters most. It averages 3.00 out of 5 across 2 merchant reviews on the Shopify App Store.
How much does Chatinbox cost?
Chatinbox has a single paid plan at $25/month on the Shopify App Store.
Is Chatinbox free?
No, Chatinbox is a paid Shopify app. Plans start at $25/month on the Shopify App Store.
When was Chatinbox launched?
Chatinbox launched on March 12, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 2 merchant reviews.
Is Chatinbox Built for Shopify?
Chatinbox does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Chatinbox alternatives?
Merchants commonly compare Chatinbox with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Chatinbox ‑ Customer Happiness.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Chatinbox ‑ Customer Happiness — free Start free

Prefer the source? View Chatinbox ‑ Customer Happiness on the Shopify App Store ↗