OngoingAI

Chatinbox usage & market intelligence

Shopify rating

3.7 ★

2 reviews

Pricing
Free trial available
Basic Plan$25/month

3-day free trial · or $250/year and save 17%

  • • Shared team inbox
  • • Conversation history
  • • Role-based access
  • • Saved replies
  • • Customer records
What does Chatinbox do?

Manage WhatsApp, Instagram, Messenger and Telegram conversations in one shared team inbox with conversation history, access controls and saved replies.

  • Manage WhatsApp and social conversations in one shared team inbox
  • Keep conversation history available for authorized teammates
  • See who replied and which conversations need follow-up
  • Control access by role, channel and customer information
  • Use saved replies and AI reply suggestions for agent review

Features

ChatSocial mediaQuick replies
Review history
Daily review count on the Shopify App Store
2±0 · 26d· Rating steady at 3.7★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#231 of 852
Review percentile
73th
Rating percentile
64th
On the App Store
5.5 yrs
Works with
Integrations listed for Chatinbox ‑ Customer Happiness
aiinstagramtelegramWhatsApp
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Frequently asked questions

Manage WhatsApp, Instagram, Messenger and Telegram conversations in one shared team inbox with conversation history, access controls and saved replies. It's a chat tool for ecommerce stores.