OngoingAI

Support Pilot AI usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free plan available
FreeFree
  • • 50 AI responses
  • • Gmail integration
  • • AI classification
  • • Order lookup
Starter$15/month
  • • 100 AI responses/mo
  • • Auto-send + escalation rules
  • • Playbooks
  • • Knowledge base
  • • Email alerts
Growth$49/month
  • • 500 AI responses/mo
  • • Unlimited playbooks
  • • Full knowledge base
  • • Priority support
Scale$99/month
  • • 1200 AI responses/mo
  • • All Growth features
  • • Dedicated support
About Support Pilot AI ‑ helpdesk

Stop seeing support as a cost. AI replies, recommends, recovers, and resells on every ticket — 24/7. Auto-send by default, surgical escalation on what you flag.

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#86▼1

As of 2026-08-17

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#46 of 145
Review percentile
69th
Rating percentile
100th
On the App Store
0.4 yrs
Works with
Integrations listed for Support Pilot AI ‑ helpdesk
Shopify AdminAnthropic Claude APIGmail APIoutlook API

Frequently asked questions

Stop seeing support as a cost. AI replies, recommends, recovers, and resells on every ticket — 24/7. Auto-send by default, surgical escalation on what you flag. It's a helpdesk tool for ecommerce stores.