Support Pilot AI ‑ helpdesk

Shopify helpdesk app by JR management·Each support ticket becomes a revenue action — reply, recommend, recover, resell. 24/7.

Snapshot

5.00(1 reviews)#69of 196 inHelpdesk

Ongoing.AI tracks Support Pilot AI ‑ helpdesk daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskChat

Rating

5.00

1 reviews

Pricing

From $15/mo

freemium

Built for Shopify

No

Years live

0

launched Mar 18, 2026

Last updated

Jul 3, 2026

Shopify listing

Category rank over time

Where Support Pilot AI ‑ helpdesk sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#62#63#65#66#67May 28May 30Jun 2Jun 4Jun 7Support Pilot AI ‑ helpdesk · #65
Best position observed: #63. Support Pilot AI ‑ helpdesk slipped 2 positions over the window.

Catalog position

Where Support Pilot AI ‑ helpdesk sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#69

of 196 active apps

Review count percentile

56th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Support Pilot AI ‑ helpdesk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-11 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03works_with: Shopify Admin Anthropic Claude A… → Anthropic Claude API Gmail API o…Jun 13, 26Jun 24, 26Jul 4, 26

Works With · Jul 4

Shopify Admin Anthropic Claude A… → Anthropic Claude API Gmail API o…

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-25 → 2026-06-30

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    Plans

    Support Pilot AI ‑ helpdesk pricing tiers.

    Free

    Free

    • 50 AI responses
    • Gmail integration
    • AI classification
    • Order lookup

    Starter

    $15/month

    • 100 AI responses/mo
    • Auto-send + escalation rules
    • Playbooks
    • Knowledge base
    • Email alerts

    Growth

    $49/month

    • 500 AI responses/mo
    • Unlimited playbooks
    • Full knowledge base
    • Priority support

    Scale

    $99/month

    • 1200 AI responses/mo
    • All Growth features
    • Dedicated support

    Capabilities

    What Support Pilot AI can do.

    The 17 capabilities Support Pilot AI lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Helpdesk

    Channels

    4
    • Email
    • Chatbot
    • Self-service
    • Help center

    Workflow automation

    8
    • Auto-reply
    • Response templates
    • AI responses
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Multi-language
    • Multi-store

    Chat

    Real-time messaging

    3
    • AI chatbots
    • File upload
    • Multi-language

    Automated responses

    1
    • FAQs

    Customization

    1
    • Chat window

    FAQ

    Support Pilot AI — frequently asked questions.

    What is Support Pilot AI on Shopify?
    Support Pilot AI, officially listed on the Shopify App Store as Support Pilot AI ‑ helpdesk, is a Shopify app in the Helpdesk category. Stop treating customer support as a cost center. Every ticket is paid customer attention. SupportPilot reads each message, finds the order, applies your policy, replies in your tone, and triggers the right business action: refund + VIP offer, sizing + cross-sell, complaint + churn flag, compliment + review request. Auto-send by default, surgical escalation on what you flag. Connects Gmail, Outlook, IMAP, live chat. GDPR, EU-hosted. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Support Pilot AI cost?
    Support Pilot AI offers a free plan and 3 paid plans starting at $15/month and going up to $99/month. The free plan includes 50 AI responses, Gmail integration, AI classification, and Order lookup. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Support Pilot AI free?
    Yes — Support Pilot AI offers a free plan alongside paid options. The free plan includes 50 AI responses, Gmail integration, and AI classification. Paid plans start at $15/month for advanced features.
    When was Support Pilot AI launched?
    Support Pilot AI launched on March 18, 2026. In that time it has gathered 1 merchant reviews.
    Is Support Pilot AI Built for Shopify?
    Support Pilot AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Support Pilot AI alternatives?
    Merchants commonly compare Support Pilot AI with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,806

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Helpdesk apps All Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Support Pilot AI ‑ helpdesk.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Support Pilot AI ‑ helpdesk — free Start free

    Prefer the source? View Support Pilot AI ‑ helpdesk on the Shopify App Store ↗