OngoingAI

Support Pilot AI usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free plan available
FreeFree
  • • 50 AI responses
  • • Gmail integration
  • • AI classification
  • • Order lookup
Starter$15/month
  • • 100 AI responses/mo
  • • Auto-send + escalation rules
  • • Playbooks
  • • Knowledge base
  • • Email alerts
Growth$49/month
  • • 500 AI responses/mo
  • • Unlimited playbooks
  • • Full knowledge base
  • • Priority support
Scale$99/month
  • • 1200 AI responses/mo
  • • All Growth features
  • • Dedicated support
What does Support Pilot AI do?

Stop seeing support as a cost. AI replies, recommends, recovers, and resells on every ticket — 24/7. Auto-send by default, surgical escalation on what you flag.

  • Replies, recommends, recovers, and resells on every ticket — 24/7
  • Connects Gmail, Outlook, IMAP/SMTP and a live chat widget in one inbox
  • Looks up store orders, tracking, refunds and customer history per ticket
  • Triggers business actions per ticket: refund offers, cross-sell, churn flag
  • Human approval required before any AI reply is sent to a customer

Features

HelpdeskEmailChatbotSelf-serviceHelp centerAuto-replyResponse templatesAI responsesTicketingUnified inboxAuto-assignMulti-languageMulti-storeChatAI chatbotsFile uploadFAQsChat window
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#93▼7

Tracked daily · last 28 days · as of 2026-09-13

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#54 of 161
Review percentile
67th
Rating percentile
100th
On the App Store
0.5 yrs
Works with
Integrations listed for Support Pilot AI ‑ helpdesk
Anthropic Claude APIGmail APIoutlook API
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Frequently asked questions

Stop seeing support as a cost. AI replies, recommends, recovers, and resells on every ticket — 24/7. Auto-send by default, surgical escalation on what you flag. It's a helpdesk tool for ecommerce stores.