OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.7 ★
81 reviews
What merchants actually report
4.76average· 83 reviews analyzed· 76 with written feedback
90% 5★5% ≤3★

87% of attributable reviewers are India merchants. 1% had used the app for a year or more when they reviewed.

The developer replies to 8% of reviews overall and 75% of critical ones.

Recent reviewers rate BotSpace 4.62, below its 4.76 lifetime average.

Rating · last 90d
4.62
Recent direction
Replies to reviews
8%
Developer response rate
Replies to critical
75%
On 3★ and below
Long-term reviewers
1%
Using 1yr+ at review
Top merchant markets
India 87%Singapore 4%Malaysia 1%Morocco 1%Pakistan 1%
Tenure when reviewed
under a day 7%days 33%months 59%a year or more 1%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • 1 seat
  • • Upto 5 workflows
  • • Shared inbox
  • • Broadcasts
  • • Integrations
Pro
$15/month
14-day free trial
  • • 5 seats
  • • Upto 10 workflows
  • • AI agent
  • • AI copilot
  • • AI moderator
What does BotSpace do?

AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS

  • Recover abandoned carts with AI follow-ups on WhatsApp and Voice
  • Convert website and Instagram visitors by answering questions instantly
  • Send automated order confirmations, shipment tracking, and more.
  • Automate order edits, tracking, returns, and FAQs 24/7
  • Send personalized campaigns based on Shopify customer segments

Features

ChatAI chatbotsLive chatSMSVoice supportSocial mediaMulti-languageReal-time translationBehavior trackingAgent analyticsCustomer insightsCart recoveryCOD verificationDiscountsFAQsGreetingsProduct recommendationsReview requestsShipping alertsOrder updatesCross-sellUpsellSurveysColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceAuto-replyResponse templatesAI responses
Review history
Daily review count on the Shopify App Store
81+10 · 30d~0.3/day· Rating 4.9★ → 4.7★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #8▼2
  • Chat
    #31▼8

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#34 of 889
Review percentile
96th
Rating percentile
69th
On the App Store
2.8 yrs
Works with
Integrations listed for BotSpace: AI Chat & Helpdesk
20+ IntegrationsInstagramSMSVoiceWhatsApp
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Frequently asked questions

AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS It's a chat tool for ecommerce stores.