OngoingAI

BotSpace usage & market intelligence

Shopify rating

4.7 ★

80 reviews

What merchants actually report
4.75average· 80 reviews analyzed· 74 with written feedback
90% 5★5% ≤3★

89% of attributable reviewers are India merchants. 1% had used the app for a year or more when they reviewed.

The developer replies to 9% of reviews overall and 75% of critical ones.

Recent reviewers rate BotSpace 4.62, below its 4.75 lifetime average.

Rating · last 90d

4.62

Recent direction

Replies to reviews

9%

Developer response rate

Replies to critical

75%

On 3★ and below

Long-term reviewers

1%

Using 1yr+ at review

Top merchant markets

India 89%Singapore 3%Malaysia 1%Morocco 1%Pakistan 1%

Tenure when reviewed

under a day 6%days 34%months 59%a year or more 1%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • 1 seat
  • • Upto 5 workflows
  • • Shared inbox
  • • Broadcasts
  • • Integrations
Pro$15/month

14-day free trial

  • • 5 seats
  • • Upto 10 workflows
  • • AI agent
  • • AI copilot
  • • AI moderator
What does BotSpace do?

AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS

  • Recover abandoned carts with AI follow-ups on WhatsApp and Voice
  • Convert website and Instagram visitors by answering questions instantly
  • Send automated order confirmations, shipment tracking, and more.
  • Automate order edits, tracking, returns, and FAQs 24/7
  • Send personalized campaigns based on Shopify customer segments

Features

ChatAI chatbotsLive chatSMSVoice supportSocial mediaMulti-languageReal-time translationBehavior trackingAgent analyticsCustomer insightsCart recoveryCOD verificationDiscountsFAQsGreetingsProduct recommendationsReview requestsShipping alertsOrder updatesCross-sellUpsellSurveysColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceAuto-replyResponse templatesAI responses
Review history
Daily review count on the Shopify App Store
80+10 · 27d~0.4/day· Rating 4.9★ → 4.7★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#7 on Aug 15 → #9 on Sep 5 · 22 observed days#9▼2
  • Chat#26 on Aug 15 → #29 on Sep 5 · 22 observed days#29▼3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#35 of 852
Review percentile
96th
Rating percentile
69th
On the App Store
2.7 yrs
Works with
Integrations listed for BotSpace: AI Chat & Helpdesk
20+ IntegrationsInstagramSMSVoiceWhatsApp
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Frequently asked questions

AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS It's a chat tool for ecommerce stores.