OngoingAI

Wello usage & market intelligence

Shopify rating

5.0 ★

6 reviews

Pricing
Free plan available
FreeFree
  • • 120 AI replies (lifetime)
  • • Trained on your products, policies & FAQ
  • • Product recommendations & add-to-cart
  • • Order tracking & status in chat
  • • Smart handoff to your team
Starter$19/month

14-day free trial · or $182.40/year and save 20%

  • • 1,000 AI replies / month
  • • Everything in Free
  • • Live chat with online shoppers
  • • Remove WelloChat badge
  • • Widget customization to match your brand
Growth$49/month

14-day free trial · or $470.40/year and save 20%

  • • 3,500 AI replies / month
  • • Everything in Starter
  • • Live chat with online shoppers
  • • Knowledge base & FAQ management
  • • Priority support
Pro$129/month

14-day free trial · or $1,238.40/year and save 20%

  • • 10,000 AI replies / month
  • • Everything in Growth
  • • Custom assistant prompts
  • • Audit logs & export
What does Wello do?

WelloChat is an AI chatbot for Shopify trained on your store. It answers customer questions, recommends products, and sells 24/7 and never makes up answers.

  • AI chatbot answers support questions 24/7, trained on your store's own data
  • Live chat: jump into any AI conversation and talk to shoppers in real time
  • Recommends relevant products and guides shoppers to checkout to boost sales
  • Instant answers to FAQs on shipping, returns, sizing, and product details
  • Order tracking in chat: shoppers check order status without emailing you

Features

ChatAI chatbotsLive chatEmail chatFile uploadPush notificationsBehavior trackingAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsChat flowsAgent avatarOrder trackingOrder lookup pageEmailReal-time notifications
Review history
Daily review count on the Shopify App Store
6+1 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Order tracking#44▲5
  • Chat#83▲10

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#125 of 866
Review percentile
86th
Rating percentile
100th
On the App Store
0.3 yrs
Works with
Integrations listed for Wello: AI Chatbot & Live Chat
Shopify AdminCheckoutEmail
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Frequently asked questions

WelloChat is an AI chatbot for Shopify trained on your store. It answers customer questions, recommends products, and sells 24/7 and never makes up answers. It's a chat tool for ecommerce stores.