ChatBot by Text

Shopify chat app by Text·Add a chatbot to your store with a few clicks. Improve your customer engagement and conversion.

Snapshot

5.00(1 reviews)#297of 820 inChat

Ongoing.AI tracks ChatBot by Text daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatOrder tracking

Rating

5.00

1 reviews

Pricing

From $50/mo

free_trial

Built for Shopify

No

Years live

4

launched Feb 25, 2022

Last updated

Jul 3, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

2.101.801.501.200.905.003.752.501.250.00May 28Jun 3Jun 9Jun 15Jun 21Total reviewsRating (0–5)
ChatBot by Text added 0 reviews over the last 28 days.

Catalog position

Where ChatBot by Text sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#297

of 820 active apps

Review count percentile

54th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

4

since 2022

Listing change cadence

What ChatBot by Text has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-12 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-23 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 67%positive2
  • 0%neutral0
  • 33%negative1

Top themes

    What merchants praise

    “ChatBot is really great with customization and scalability. We use it on all of our 13 country domains, and personalize the experience depending on the language.”
    Hairlust · 5★ · 2024-07-26

    What merchants complain about

    “This app was installed to our USA-based store, but the app doesn't work: The reason: Traffic blocked. You cannot create an account.”
    Nolle Trading LLC - OTX · 1★ · 2023-05-15

    Plans

    ChatBot by Text pricing tiers.

    Starter

    $50/month

    • 1 active chatbot
    • 1,000 valid chats/mo
    • All integrations
    • Basic reporting

    Team

    $149/month

    • 5 active chatbots
    • 5,000 valid chats/mo
    • All integrations
    • Advanced reporting
    • Data security
    • Team collaboration
    • Button actions
    • Version history

    Business

    $499/month

    • Everything from Team
    • Unlimited active chatbots
    • 25,000 valid chats/mo
    • Personal onboarding
    • Premium customer support
    • Security assistance

    Capabilities

    What ChatBot by Text can do.

    The 32 capabilities ChatBot by Text lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    6
    • AI chatbots
    • File upload
    • Multi-language
    • Behavior tracking
    • Agent analytics
    • Customer insights

    Automated responses

    11
    • Cart recovery
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Review requests
    • Order updates
    • Cross-sell
    • Upsell
    • Send transcript

    Customization

    9
    • Color and font
    • Emojis and stickers
    • Chat window
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment
    • Chat flows
    • Agent avatar

    Order tracking

    Tracking

    4
    • Order lookup page
    • Custom tracking link
    • Estimated delivery date
    • Global tracking

    Notifications

    2
    • Real-time notifications
    • Automations

    FAQ

    ChatBot by Text — frequently asked questions.

    What is ChatBot by Text on Shopify?
    ChatBot by Text is a Shopify app in the Chat category. ChatBot is a no-code platform that lets you answer popular support questions 24/7, create a personalized store experience, and boost your sales. Thanks to the ecommerce-specific features, the chatbot can improve your store engagement – visitors can use it to easily search for products in your store and get personalized product recommendations in chat. Plus, ChatBot lets you streamline your post-sales experience as customers can use the bot to check their order status anytime they need. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does ChatBot by Text cost?
    ChatBot by Text has 3 paid plans on the Shopify App Store, starting at $50/month and going up to $499/month.
    Is ChatBot by Text free?
    No, ChatBot by Text is a paid Shopify app. Plans start at $50/month on the Shopify App Store.
    When was ChatBot by Text launched?
    ChatBot by Text launched on February 25, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.
    Is ChatBot by Text Built for Shopify?
    ChatBot by Text does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best ChatBot by Text alternatives?
    Merchants commonly compare ChatBot by Text with Shopify Inbox, 17TRACK Order Tracking, ParcelWILL Order Tracking, and Chatty AI Chatbot & Live Chat. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    17TRACK

    17TRACK Order Tracking

    4.90★3,591

    Known for: customer-support

    CWILL

    ParcelWILL Order Tracking

    5.00★2,562

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    Browse more inAll Chat apps All Order tracking apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running ChatBot by Text.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track ChatBot by Text — free Start free

    Prefer the source? View ChatBot by Text on the Shopify App Store ↗