OngoingAI

LiveChat usage & market intelligence

Shopify rating

4.4 ★

49 reviews

What merchants actually report
4.50average· 40 reviews analyzed· 37 with written feedback
80% 5★13% ≤3★

57% of attributable reviewers are United States merchants. 35% had used the app for a year or more when they reviewed.

The developer replies to 25% of reviews overall and 100% of critical ones.

Recent reviewers rate LiveChat 3.00, below its 4.50 lifetime average.

Rating · last 90d

3.00

Recent direction

Replies to reviews

25%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

35%

Using 1yr+ at review

Top merchant markets

United States 57%Australia 13%United Kingdom 10%Canada 5%Greece 3%

Tenure when reviewed

under a day 3%days 25%months 38%a year or more 35%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter$25/month

14-day free trial · or $228/year and save 24%

  • • View customer information
  • • Seding product cards
  • • Text Intelligence (AI) features
  • • Traffic tracking up to 100 visitors
  • • Chat customization
Team$59/month

14-day free trial · or $588/year and save 17%

  • • Everything from Starter
  • • Track and share order details
  • • Preview cart in real time
  • • Tracking sales from chats
  • • Full chat customization
Business$89/month

14-day free trial · or $948/year and save 11%

  • • Everything from Team
  • • Advanced Text Intelligence (AI) features
  • • Traffic tracking up to 1000 visitors
  • • Advanced reporting
  • • Work scheduler
What does LiveChat do?

AI-powered LiveChat helps you grow sales, support customers, and offer shopping advice. See what’s in a shopper’s cart while they browse your store.

  • AI Copilot assistant: Get instant AI-powered replies that speed up support.
  • 200+ integrations: Chat with customers via Messenger, WhatsApp, and more.
  • Proactive customer engagement: Reach shoppers with timely deals and updates.
  • Product recommendations: Suggest items that link directly to product pages.
  • Checkout chat support: Assist buyers during checkout to reduce abandoned carts

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportVideo callsSocial mediaFile uploadMulti-languageReal-time translationPush notificationsCallbackBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsShipping alertsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
49+7 · 29d~0.2/day· Rating steady at 4.4★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Order tracking#60▼7

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#45 of 866
Review percentile
95th
Rating percentile
67th
On the App Store
8.8 yrs
Works with
Integrations listed for LiveChat: AI live chat by Text
CheckoutFacebookInstagramMailchimpMessengerWhatsAppZapier
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DialogPay WhatsApp AI Orders

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Frequently asked questions

AI-powered LiveChat helps you grow sales, support customers, and offer shopping advice. See what’s in a shopper’s cart while they browse your store. It's a chat tool for ecommerce stores.