LiveChat
Shopify chat app by Text·Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base.
Snapshot
Ongoing.AI tracks LiveChat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.80
48 reviews
Pricing
From $25/mo
free_trial
Built for Shopify
No
Years live
8
launched Nov 30, 2017
Last updated
Jun 30, 2026
Shopify listing
Category rank over time
Where LiveChat sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →
Catalog position
Where LiveChat sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#60
of 813 active apps
Review count percentile
93th
vs category siblings
Rating percentile
64th
vs category siblings
Years on App Store
8
since 2017
Listing change cadence
What LiveChat has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Shopify Lastmod · Jun 29
2026-06-26 → 2026-06-28
Reviews
What merchants are saying
- 90%positive36
- 5%neutral2
- 5%negative2
Top themes
What merchants praise
“Used since 2016 and still our 'go-to' chat app. All the features we need with a very well laid-out interface. And support - if you need it - is instant and super efficient.”
What merchants complain about
“It was all good until i want to cancel which i couldn't find how to cancel the subscription after 30 mins...”
Plans
LiveChat pricing tiers.
Starter
$25/month
- View customer information
- Seding product cards
- Text Intelligence (AI) features
- Traffic tracking up to 100 visitors
- Chat customization
- 60-day chat history
- Asynchronous communication
- 24/7/365 Support
Team
$59/month
- Everything from Starter
- Track and share order details
- Preview cart in real time
- Tracking sales from chats
- Full chat customization
- Traffic tracking up to 400 visitors
- Unlimited chat campaigns
- Unlimited chat history
Business
$89/month
- Everything from Team
- Advanced Text Intelligence (AI) features
- Traffic tracking up to 1000 visitors
- Advanced reporting
- Work scheduler
- Apple Messages for Business
- Geolocation chats routing
- Agent performance
Capabilities
What LiveChat can do.
The 43 capabilities LiveChat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Chat
Real-time messaging
16- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Callback
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
13- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
10- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Order tracking
Tracking
2- Order lookup page
- Custom tracking link
Notifications
2- Real-time notifications
- Custom notifications
FAQ
LiveChat — frequently asked questions.
What is LiveChat on Shopify?
How much does LiveChat cost?
Is LiveChat free?
When was LiveChat launched?
Is LiveChat Built for Shopify?
What are the best LiveChat alternatives?
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running LiveChat.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View LiveChat on the Shopify App Store ↗