ShopPilot ‑ AI Chat & Support

Shopify chat app by ShopPilot AI·Instantly answer order, shipping & return queries using your store's policies — 24/7, hands-free.

Snapshot

#554of 820 inChat

ShopPilot ‑ AI Chat & Support is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jun 10, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $29/mo

freemium

Built for Shopify

No

Years live

0

launched Jun 9, 2026

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

—

28-day Δ

+0.00

Catalog position

Where ShopPilot ‑ AI Chat & Support sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#554

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What ShopPilot ‑ AI Chat & Support has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+17shopify_lastmod: 2026-06-11 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-11 → 2026-06-30

PricingIdentity & listingCadence

Plans

ShopPilot ‑ AI Chat & Support pricing tiers.

STARTER

Free

  • 100 AI chats per month
  • Basic support
  • Core functionality

PRO

$29/month

  • 2,000 AI chats per month
  • $5 per 100 extra chats
  • Advanced features
  • Usage-based billing
  • Priority support

ELITE

$79/month

  • Unlimited AI chats
  • Dedicated support
  • Custom integrations
  • Priority processing

Capabilities

What ShopPilot can do.

The 5 capabilities ShopPilot lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

2
  • AI chatbots
  • Live chat

Automated responses

3
  • FAQs
  • Quick replies
  • Order updates

FAQ

ShopPilot — frequently asked questions.

What is ShopPilot on Shopify?
ShopPilot, officially listed on the Shopify App Store as ShopPilot ‑ AI Chat & Support, is a Shopify app in the Chat category. ShopPilot AI is an AI-powered support agent that reads your store's order, shipping, return, and cancellation policies — then answers customer questions instantly using that exact information. No generic replies, no wrong answers. Customers can also look up their orders by order ID or email to get real-time order status, shipping updates, and delivery details — without contacting your team. Works out of the box. Add your policies, embed the widget, and your AI support agent is live in minutes.
How much does ShopPilot cost?
ShopPilot offers a free plan and 2 paid plans starting at $29/month and going up to $79/month. The free plan includes 100 AI chats per month, Basic support, and Core functionality. The paid plans unlock advanced features beyond what's available on the free tier.
Is ShopPilot free?
Yes — ShopPilot offers a free plan alongside paid options. The free plan includes 100 AI chats per month, Basic support, and Core functionality. Paid plans start at $29/month for advanced features.
When was ShopPilot launched?
ShopPilot launched on June 9, 2026.
Is ShopPilot Built for Shopify?
ShopPilot does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best ShopPilot alternatives?
Merchants commonly compare ShopPilot with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running ShopPilot ‑ AI Chat & Support.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track ShopPilot ‑ AI Chat & Support — free Start free

Prefer the source? View ShopPilot ‑ AI Chat & Support on the Shopify App Store ↗