OngoingAI

TenChaty usage & market intelligence

Shopify rating

5.0 ★

4 reviews

Pricing
Free plan available
FreeFree
  • • 100 AI replies per month
  • • 100 products for training up
  • • 5 faqs for training up
  • • 90-days chat history
Standard Plan$9.90/month

14-day free trial

  • • 1000 AI replies per month
  • • 500 products for training up
  • • 10 faqs for training up
  • • 360-days chat history
  • • Customizable interface & features
Pro Plan$24.90/month

14-day free trial

  • • 3000 AI replies per month
  • • 1000 products for training up
  • • 50 faqs for training up
  • • Unlimited chat history
  • • Customizable interface & features
Plus Plan$99/month

14-day free trial

  • • 10000 AI replies per month
  • • 5000 products for training up
  • • 50 faqs for training up
  • • Unlimited chat history
  • • Customizable interface & features
What does TenChaty do?

Stop losing sales to unanswered questions and time zone gaps. TenChaty, a customer support solution by Tencent Cloud, combines an intelligent AI ch...

  • Provide instant, 24/7 customer support with advanced AI sales assistance
  • Upload docs, set FAQs, discounts and prompts. AI learns fast, answers accurately
  • Manage conversations with your team from any channel in one inbox
  • Let customers track and inquire about orders directly in the chat
  • Ready-to-go, Zero Code AI Agent trained on your store details

Features

ChatAI chatbotsLive chatReal-time translationPush notificationsBehavior trackingAgent analyticsCustomer insightsCart recoveryFAQsGreetingsProduct recommendationsQuick repliesOrder updatesColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesTaggingChat flowsFAQAI generationMulti-languageAccordionsTabsSidebarCustom templatesFAQ pageInstant answersCustomer feedback
Review history
Daily review count on the Shopify App Store
4+2 · 27d~0.1/day· Rating steady at 5.0★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • FAQ#16 on Aug 15 → #17 on Sep 6 · 23 observed days#17▼1

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Chat on the App Store
Rank by reviews
#162 of 854
Review percentile
81th
Rating percentile
100th
On the App Store
0.9 yrs
Works with
Integrations listed for TenChaty: AI Chatbot+Live Chat
Shopify Admin
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Frequently asked questions

Stop losing sales to unanswered questions and time zone gaps. TenChaty, a customer support solution by Tencent Cloud, combines an intelligent AI ch... It's a chat tool for ecommerce stores.