Willdesk

Shopify chat app by Channelwill·AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Snapshot

4.80(364 reviews)#10of 813 inChat

Ongoing.AI tracks Willdesk daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

4.80

364 reviews

Pricing

From $16/mo

freemium

Built for Shopify

No

Years live

5

launched Feb 22, 2021

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

-1

28-day Δ

-1

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

3673663663653645.003.752.501.250.00May 28Jun 5Jun 14Jun 22Jul 1Total reviewsRating (0–5)
Willdesk lost 1 reviews over the last 28 days.

Catalog position

Where Willdesk sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#10

of 813 active apps

Review count percentile

99th

vs category siblings

Rating percentile

64th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What Willdesk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 10, 26Jun 21, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.80(364 reviews)
  • 97%positive402
  • 1%neutral4
  • 2%negative10

Popular mentions

  • ease of use
  • mobile app
  • customer support
  • features

Top themes

  1. ease of use1
  2. mobile app1
  3. customer support1
  4. features1

What merchants praise

“Sophie quickly resolved my concerns and provided excellent service. A user-friendly app and highly recommended!”
Crypto PPARs · 5★

What merchants complain about

“I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.”
Crystals Wholesale USA · 1★ · 2026-06-02

Plans

Willdesk pricing tiers.

Free

Free

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Live Chat, Contact form, Order tracking
  • Email & Social media Integration
  • Macro, Quick response, Help center
  • 1000 Products AI learning
  • 24/7 customer service

Basic

$16.90/month

  • 3 store
  • 100 conversations
  • Automation bot
  • Custom FAQ domain
  • FAQ premium templates
  • 100 limited free order tracking quota

Pro

$89.90/month

  • Multiple stores
  • 1000 conversations
  • 1000 limited free order tracking quota
  • Custom plan & more
  • Customer success manager

Capabilities

What Willdesk can do.

The 48 capabilities Willdesk lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Chat

Real-time messaging

11
  • AI chatbots
  • Live chat
  • Email chat
  • Social media
  • File upload
  • Multi-language
  • Real-time translation
  • Behavior tracking
  • Agent analytics
  • Encryption
  • Customer insights

Automated responses

7
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Cross-sell
  • Upsell
  • Surveys

Customization

10
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Tagging
  • Chat assignment
  • Chat flows
  • Agent avatar

Helpdesk

Channels

8
  • Email
  • Live chat
  • Chatbot
  • Social media
  • Self-service
  • Help center
  • Contact form
  • FAQs

Workflow automation

12
  • Auto-reply
  • Response templates
  • AI responses
  • Ticketing
  • Auto-assign
  • Rule-based triggers
  • Tagging
  • Order tracking
  • Feedback surveys
  • Multi-language
  • Multi-store
  • Reports

FAQ

Willdesk — frequently asked questions.

What is Willdesk on Shopify?
Willdesk, officially listed on the Shopify App Store as Willdesk: Live Chat&AI Chatbot, is a Shopify app in the Chat category. Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. It averages 4.80 out of 5 across 364 merchant reviews on the Shopify App Store.
How much does Willdesk cost?
Willdesk offers a free plan and 2 paid plans starting at $16/month and going up to $89.9/month. The free plan includes Unlimited agent, 1 store, 20 conversations, and Live Chat, Contact form, Order tracking. The paid plans unlock advanced features beyond what's available on the free tier.
Is Willdesk free?
Yes — Willdesk offers a free plan alongside paid options. The free plan includes Unlimited agent, 1 store, and 20 conversations. Paid plans start at $16/month for advanced features.
When was Willdesk launched?
Willdesk launched on February 22, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 364 merchant reviews.
Is Willdesk Built for Shopify?
Willdesk does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Willdesk alternatives?
Merchants commonly compare Willdesk with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What do merchants praise about Willdesk?
97% of analyzed merchant reviews skew positive. The themes most often cited in positive reviews are ease of use, mobile app, and customer support — see the review fingerprint above for the full breakdown.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,421

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,804

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: pricing

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★981

Known for: pricing

Browse more inAll Chat apps All Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Willdesk.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on Willdesk

Prefer the source? View Willdesk on the Shopify App Store ↗