Chat · refreshed Jun 12, 2026
Willdesk for Shopify
by Channelwill · AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
365 reviews, 4.80★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.80
365 reviews
Pricing
From $16/mo
freemium
Built for Shopify
No
Years live
5
launched Feb 22, 2021
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
-1
28-day Δ
-1
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Catalog position
Where Willdesk sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#10
of 767 active apps
Review count percentile
99th
vs category siblings
Rating percentile
65th
vs category siblings
Years on App Store
5
since 2021
Listing change cadence
What Willdesk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-09 → 2026-06-10
Shopify Lastmod · Jun 10
2026-06-07 → 2026-06-09
Shopify Lastmod · Jun 8
2026-06-05 → 2026-06-07
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive97% · 402
- Neutral1% · 4
- Negative2% · 10
“Sophie quickly resolved my concerns and provided excellent service. A user-friendly app and highly recommended!”
“I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.”
Top themes
- 1. ease-of-use1
- 2. mobile-app1
- 3. customer-support1
- 4. features1
Plans
Willdesk pricing tiers.
Free
Free
- Unlimited agent
- 1 store
- 20 conversations
- Live Chat, Contact form, Order tracking
- Email & Social media Integration
- Macro, Quick response, Help center
- 1000 Products AI learning
- 24/7 customer service
Basic
$16.90/month
- 3 store
- 100 conversations
- Automation bot
- Custom FAQ domain
- FAQ premium templates
- 100 limited free order tracking quota
Pro
$89.90/month
- Multiple stores
- 1000 conversations
- 1000 limited free order tracking quota
- Custom plan & more
- Customer success manager
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Willdesk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Willdesk on the Shopify App Store ↗