OngoingAI

Willdesk usage & market intelligence

Shopify rating

4.8 ★

387 reviews

What merchants actually report
4.87average· 356 reviews analyzed· 323 with written feedback
95% 5★3% ≤3★

28% of attributable reviewers are United States merchants. 5% had used the app for a year or more when they reviewed.

The developer replies to 100% of reviews overall and 100% of critical ones.

Recent reviewers rate Willdesk 5.00, above its 4.87 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

100%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

5%

Using 1yr+ at review

Top merchant markets

United States 28%China 10%United Kingdom 8%Hong Kong SAR 8%Australia 7%

Tenure when reviewed

under a day 47%days 30%months 18%a year or more 5%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • Unlimited agent
  • • 1 store
  • • 20 conversations
  • • Live Chat, Contact form, Order tracking
  • • Email & Social media Integration
Basic$16.90/month

7-day free trial · or $141.96/year and save 30%

  • • 3 store
  • • 100 conversations
  • • Automation bot
  • • Custom FAQ domain
  • • FAQ premium templates
Pro$89.90/month

7-day free trial · or $755.16/year and save 30%

  • • Multiple stores
  • • 1000 conversations
  • • 1000 limited free order tracking quota
  • • Custom plan & more
  • • Customer success manager
What does Willdesk do?

Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale

  • Branded Self-service widget,with Trackingmore API default, no extra tracking app
  • AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
  • Manage the inbox tickets from multiple social media, Chat, Email in a help desk
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style

Features

ChatAI chatbotsLive chatEmail chatSocial mediaFile uploadMulti-languageReal-time translationBehavior trackingAgent analyticsEncryptionCustomer insightsFAQsGreetingsProduct recommendationsQuick repliesCross-sellUpsellSurveysColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerContact formAuto-replyResponse templatesAI responsesTicketingAuto-assign
Review history
Daily review count on the Shopify App Store
387+33 · 26d~1.3/day· Rating steady at 4.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#16 on Aug 15 → #16 on Sep 5 · 22 observed days#16
  • Chat#73 on Aug 15 → #72 on Sep 5 · 22 observed days#72▲1

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#7 of 852
Review percentile
99th
Rating percentile
70th
On the App Store
5.5 yrs
Works with
Integrations listed for Willdesk: Live Chat&AI Chatbot
CheckoutShopify FlowDropshipman,SEO AntGmail, Zoho,Outlook, GodadyKlaviyo,Mailchimp,OneMesssenger，Microsoft 365Parcel Panel, Loloyal loyaltyTrackingMore, EcomSend Pop Ups
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Frequently asked questions

Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale It's a chat tool for ecommerce stores.