Kanal

Shopify chat app by KANAL SAS·WhatsApp Marketing, Cart Recovery & Sales Automation | AI-Powered Campaigns & Live Chat

Snapshot

5.00(83 reviews)#45of 812 inChat

Ongoing.AI tracks Kanal daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatAbandoned cart

Rating

5.00

83 reviews

Pricing

From $89/mo

freemium

Built for Shopify

No

Years live

1

launched Sep 24, 2024

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#83#83#82#81#815.003.752.501.250.00May 28May 31Jun 3Jun 6Jun 10Total reviewsRating (0–5)
Kanal added 0 reviews over the last 28 days.

Category rank over time

Where Kanal sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#18#25#33#40#47May 28May 31Jun 4Jun 7Jun 11Kanal · #38Spur · #37✧AiLead · #39
Best position observed: #19. Kanal slipped 17 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Keyword rank over time

Where Kanal shows up in App Store search.

Daily position on the Shopify App Store search-results page for every tracked term Kanal ranks on. Lower is better — the Y axis is inverted so strong ranks sit at the top. Best so far: #7 on "abandoned cart".

#6#7#8#9#10May 28Jun 5Jun 14Jun 23Jul 2abandoned cart
1 term, 36 daily observations. Tracked daily from Ongoing.AI's App Store search snapshots — gaps are days the app fell off the captured pages entirely.

  • abandoned cart

    #9

    best #7

    −1 positions

Catalog position

Where Kanal sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#45

of 812 active apps

Review count percentile

95th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

1

since 2024

Listing change cadence

What Kanal has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-29 → 2026-07-01

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(83 reviews)
  • 100%positive87
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Superbe application qui me sert au quotidien en tournant en fond, me permettant de récupérer des paniers abandonnés et de confirmer les livraisons auprès de mes clients, mais qui me sert également en campagne pour promouvoir des événements promotionnels ou bien la sortie de nouveaux produits. Je recommande fortement, après avoir testé plusieurs solutions WhatsApp. Kanal est de loin celle qui est la plus poussée en termes de fonctionnalité. Petit + pour le support, qui est très réactif dès que l'on en a besoin !!”
    Wirney · 5★ · 2026-06-01

    Plans

    Kanal pricing tiers.

    Demo

    Free

      Pro

      $89/month

      • Personalized WhatsApp number
      • Order confirmation on WhatsApp
      • Abandoned cart on WhatsApp
      • Unlimited campaigns
      • Unlimited number of contacts

      Scale

      $149/month

      • All Pro plan features
      • AI conversational
      • Advanced automations on WhatsApp
      • Shipping update
      • Personalized support
      • Green tick assistance
      • Klaviyo integration
      • Custom segments & lists

      Capabilities

      What Kanal can do.

      The 27 capabilities Kanal lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

      Chat

      Real-time messaging

      5
      • AI chatbots
      • Live chat
      • SMS
      • Email chat
      • Customer insights

      Automated responses

      9
      • Cart recovery
      • Discounts
      • FAQs
      • Greetings
      • Product recommendations
      • Quick replies
      • Shipping alerts
      • Order updates
      • Cross-sell

      Customization

      5
      • Emojis and stickers
      • Welcome messages
      • Chat buttons
      • Chat flows
      • Agent avatar

      Abandoned cart

      Cart recovery

      3
      • Personalized campaigns
      • SMS notifications
      • Conversion tracking

      Display options

      5
      • Custom discount codes
      • Triggers
      • Customizable widgets
      • Multi-language
      • Targeting rules

      FAQ

      Kanal — frequently asked questions.

      What is Kanal on Shopify?
      Kanal, officially listed on the Shopify App Store as Kanal: Abandoned Cart WhatsApp, is a Shopify app in the Chat category. Automate your sales and customer support with WhatsApp Marketing. Build visual workflows: abandoned cart recovery on WhatsApp, welcome messages, post-purchase upsells, cross-sells and more. Engage your customers on the app they use every day with open rates far beyond email. Our WhatsApp conversational AI answers common questions and converts visitors into buyers 24/7. The WhatsApp sales channel built for Shopify stores. It averages 5.00 out of 5 across 83 merchant reviews on the Shopify App Store.
      How much does Kanal cost?
      Kanal offers a free plan and 2 paid plans starting at $89/month and going up to $149/month. The paid plans unlock advanced features beyond what's available on the free tier.
      Is Kanal free?
      Yes — Kanal offers a free plan alongside paid options. Paid plans start at $89/month for advanced features.
      When was Kanal launched?
      Kanal launched on September 24, 2024 — over 1 year on the Shopify App Store. In that time it has gathered 83 merchant reviews.
      Is Kanal Built for Shopify?
      Kanal does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
      What are the best Kanal alternatives?
      Merchants commonly compare Kanal with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Postscript SMS Marketing. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

      Alternatives

      Apps merchants pick instead.

      Shopify

      Shopify Inbox

      4.70★5,439

      Known for: missing-features

      Chatty AI Sales Agent - For live chat & helpdesk

      Chatty AI Chatbot & Live Chat

      4.90★1,804

      Known for: bug

      TIDIO LLC

      Tidio ‑ Live Chat & AI Chatbot

      4.70★1,273

      Known for: customer-support

      Postscript

      Postscript SMS Marketing

      4.70★1,122

      Known for: customer-support

      Browse more inAll Chat apps All Abandoned cart apps

      Methodology

      Where the numbers come from.

      Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

      Find every brand running Kanal.

      Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

      Request access Get alerts on Kanal

      Prefer the source? View Kanal on the Shopify App Store ↗