OngoingAI

Kanal usage & market intelligence

Shopify rating

5.0 ★

89 reviews

What merchants actually report
5.00average· 84 reviews analyzed· 81 with written feedback
100% 5★0% ≤3★

80% of attributable reviewers are France merchants. 1% had used the app for a year or more when they reviewed.

The developer rarely replies to reviews publicly.

Recent sentiment holds steady at 5.00, in line with the 5.00 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

0%

Developer response rate

Replies to critical

—

On 3★ and below

Long-term reviewers

1%

Using 1yr+ at review

Top merchant markets

France 80%United States 8%Belgium 4%Estonia 2%Switzerland 2%

Tenure when reviewed

under a day 2%days 27%months 69%a year or more 1%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
DemoFree
Pro$89/month
  • • Personalized WhatsApp number
  • • Order confirmation on WhatsApp
  • • Abandoned cart on WhatsApp
  • • Unlimited campaigns
  • • Unlimited number of contacts
Scale$149/month
  • • All Pro plan features
  • • AI conversational
  • • Advanced automations on WhatsApp
  • • Shipping update
  • • Personalized support
What does Kanal do?

Recover abandoned carts, launch WhatsApp campaigns, and automate sales with AI. Built for stores. Live chat support & visual flow builder included.

  • Recover Lost Sales with Automated Conversation Flows on WhatsApp
  • Drive Revenue with Personalized Marketing Campaigns on WhatsApp
  • Recover carts with AI Assistant in 96+ languages on WhatsApp
  • Measure sales impact with WhatsApp using detailed performance reports
  • Manage WhatsApp support faster with a centralized chat inbox

Features

ChatAI chatbotsLive chatSMSEmail chatCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesShipping alertsOrder updatesCross-sellEmojis and stickersWelcome messagesChat buttonsChat flowsAgent avatarAbandoned cartPersonalized campaignsSMS notificationsConversion trackingCustom discount codesTriggersCustomizable widgetsMulti-languageTargeting rules
Review history
Daily review count on the Shopify App Store
89+12 · 26d~0.5/day· Rating steady at 5.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Abandoned cart#17 on Aug 15 → #16 on Sep 5 · 22 observed days#16▲1
  • Chat#35 on Aug 15 → #33 on Sep 5 · 22 observed days#33▲2

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#32 of 852
Review percentile
96th
Rating percentile
100th
On the App Store
1.9 yrs
Works with
Integrations listed for Kanal: WhatsApp Marketing+Chat
APIGorgiasKlaviyoWhatsAppWhatsApp APIWhatsApp Business
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CK: Abandoned cart on WhatsApp
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Frequently asked questions

Recover abandoned carts, launch WhatsApp campaigns, and automate sales with AI. Built for stores. Live chat support & visual flow builder included. It's a chat tool for ecommerce stores.