SaleSmartly：Omnichannel chat

Shopify chat app by SaleSmartly·Aggregate your omnichannel chat sessions with one interface that lets you quickly serve your custome

Snapshot

5.00(18 reviews)#96of 812 inChat

Ongoing.AI tracks SaleSmartly：Omnichannel chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

5.00

18 reviews

Pricing

From $9/mo

freemium

Built for Shopify

No

Years live

4

launched Apr 13, 2022

Last updated

Jul 1, 2026

Shopify listing

Category rank over time

Where SaleSmartly：Omnichannel chat sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#23#30#38#45#52May 28May 31Jun 4Jun 7Jun 11SaleSmartly：Omnichannel chat · #45HeiChat · #44VanChat AI Chatbot & Live Chat · #46
Best position observed: #24. SaleSmartly：Omnichannel chat slipped 15 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where SaleSmartly：Omnichannel chat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#96

of 812 active apps

Review count percentile

88th

vs category siblings

Rating percentile

69th

vs category siblings

Years on App Store

4

since 2022

Listing change cadence

What SaleSmartly：Omnichannel chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+20shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(18 reviews)
  • 96%positive22
  • 0%neutral0
  • 4%negative1

Top themes

    What merchants praise

    “目前调研运用到的最合适的跨境电商集合在线沟通系统。除了完美应用到Shopify独立站，还可以整合入 客服的Email、WhatsApp、Telegram、Tiktok、Facebook Message甚至VK。在线反应应用的接口，和可视化编辑进线流程搭配AI机器人。使得客服工作效率大大提升！算不上完美，但需求开发响应迅速。这个最难能可贵~~ 非常值得使用！！”
    Jingle Mining · 5★ · 2024-12-28

    Plans

    SaleSmartly：Omnichannel chat pricing tiers.

    Free Plan

    Free

      Pro Plan

      $9/month

      • More members (expandable)
      • 10 social media accounts (expandable)
      • 1 device (expandable)
      • Unlimited session credit
      • Unlimited automation triggers

      Capabilities

      What SaleSmartly：Omnichannel chat can do.

      The 6 capabilities SaleSmartly：Omnichannel chat lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

      Real-time messaging

      4
      • AI chatbots
      • Live chat
      • Social media
      • Real-time translation

      Automated responses

      2
      • Quick replies
      • Cross-sell

      FAQ

      SaleSmartly：Omnichannel chat — frequently asked questions.

      What is SaleSmartly：Omnichannel chat on Shopify?
      SaleSmartly：Omnichannel chat is a Shopify app in the Chat category. SaleSmartly is a customer chat tool designed for Shopify store owners to help you efficiently manage customer service chat efficiency and promote business efficiency. SaleSmartly connects to the world's mainstream social media channels, such as Facebook, Instagram, WhatsApp, Line, Telegram, etc., to realize chat automation and intelligence, improve employee efficiency and customer satisfaction. SaleSmartly can also provide web chat plugins that support cross-media and multi-account aggregation. It averages 5.00 out of 5 across 18 merchant reviews on the Shopify App Store.
      How much does SaleSmartly：Omnichannel chat cost?
      SaleSmartly：Omnichannel chat offers a free plan and a single paid plan at $9/month. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
      Is SaleSmartly：Omnichannel chat free?
      Yes — SaleSmartly：Omnichannel chat offers a free plan alongside paid options. Paid plans start at $9/month for advanced features.
      When was SaleSmartly：Omnichannel chat launched?
      SaleSmartly：Omnichannel chat launched on April 13, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 18 merchant reviews.
      Is SaleSmartly：Omnichannel chat Built for Shopify?
      SaleSmartly：Omnichannel chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
      What are the best SaleSmartly：Omnichannel chat alternatives?
      Merchants commonly compare SaleSmartly：Omnichannel chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

      Alternatives

      Apps merchants pick instead.

      Shopify

      Shopify Inbox

      4.70★5,439

      Known for: missing-features

      Chatty AI Sales Agent - For live chat & helpdesk

      Chatty AI Chatbot & Live Chat

      4.90★1,809

      Known for: bug

      TIDIO LLC

      Tidio ‑ Live Chat & AI Chatbot

      4.70★1,273

      Known for: customer-support

      Pushdaddy

      Pushdaddy Many Chat ,Cloud API

      4.30★983

      Known for: customer-support

      Browse more inAll Chat apps

      Methodology

      Where the numbers come from.

      Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

      Find every brand running SaleSmartly：Omnichannel chat.

      Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

      Request access Get alerts on SaleSmartly：Omnichannel chat

      Prefer the source? View SaleSmartly：Omnichannel chat on the Shopify App Store ↗