MX

Shopify helpdesk app by Mirasvit Ecommerce Solutions·All-in-one inbox for email, live chat, and social messaging with automated support workflows.

Snapshot

4.50(9 reviews)#42of 196 inHelpdesk

Ongoing.AI tracks MX daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskChat

Rating

4.50

9 reviews

Pricing

Free

free

Built for Shopify

Yes

Years live

0

launched Oct 15, 2025

Last updated

Jul 2, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#9#9#8#7#75.003.752.501.250.00May 28Jun 4Jun 11Jun 18Jun 25Total reviewsRating (0–5)
MX added 0 reviews over the last 28 days.

Category rank over time

Where MX sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#22#27#32#37#42May 28May 31Jun 4Jun 7Jun 11MX · #40Herodesk · #39Relocate+ Address Editing · #41
Best position observed: #23. MX slipped 13 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where MX sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#42

of 196 active apps

Review count percentile

79th

vs category siblings

Rating percentile

65th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What MX has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+20shopify_lastmod: 2026-06-11 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-27 → 2026-06-30

Shopify Lastmod · Jun 28

2026-06-25 → 2026-06-27

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.50(9 reviews)
  • 89%positive8
  • 0%neutral0
  • 11%negative1

Top themes

    What merchants praise

    “Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.”
    Jeanity.com · 5★ · 2026-06-24

    Capabilities

    What Helpdesk & Live Chat can do.

    The 34 capabilities Helpdesk & Live Chat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Helpdesk

    Channels

    6
    • Email
    • Live chat
    • Chatbot
    • Self-service
    • Help center
    • Contact form

    Workflow automation

    7
    • Auto-reply
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Rule-based triggers
    • Escalation
    • Customer notifications

    Chat

    Real-time messaging

    7
    • AI chatbots
    • Live chat
    • Social media
    • File upload
    • Multi-language
    • Behavior tracking
    • Agent analytics

    Automated responses

    4
    • FAQs
    • Greetings
    • Quick replies
    • Send transcript

    Customization

    10
    • Color and font
    • Emojis and stickers
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment
    • Chat flows
    • Agent avatar

    FAQ

    Helpdesk & Live Chat — frequently asked questions.

    What is Helpdesk & Live Chat on Shopify?
    Helpdesk & Live Chat, officially listed on the Shopify App Store as MX: Helpdesk & Live Chat, is a Shopify app in the Helpdesk category. Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards. It averages 4.50 out of 5 across 9 merchant reviews on the Shopify App Store.
    How much does Helpdesk & Live Chat cost?
    Helpdesk & Live Chat is free to install and use on Shopify — there are no paid plans on this app.
    Is Helpdesk & Live Chat free?
    Yes — Helpdesk & Live Chat is free to install and use on Shopify. There are no paid plans.
    When was Helpdesk & Live Chat launched?
    Helpdesk & Live Chat launched on October 15, 2025. In that time it has gathered 9 merchant reviews.
    Is Helpdesk & Live Chat Built for Shopify?
    Yes — Helpdesk & Live Chat carries Shopify's Built for Shopify badge. This certification is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value, and is reviewed by the Shopify team rather than self-declared by the developer.
    What are the best Helpdesk & Live Chat alternatives?
    Merchants commonly compare Helpdesk & Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Helpdesk apps All Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running MX.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track MX — free Start free

    Prefer the source? View MX on the Shopify App Store ↗