OngoingAI

MX usage & market intelligence

Shopify rating

4.4 ★

10 reviews

What does MX do?

Manage all customer support in one unified inbox. Free helpdesk with live chat, ticket management, and workflow automation. No watermarks. Install now!

  • Unify all customer messages in one inbox and never miss a ticket
  • Keep work organized by creating custom ticket statuses and workflow rules.
  • Engage visitors with live chat and view ticket history to resolve issues fast.
  • View Shopify order details directly in tickets (number, date, total)
  • Get AI-powered suggestions for faster, smarter responses

Features

HelpdeskEmailLive chatChatbotSelf-serviceHelp centerContact formAuto-replyTicketingUnified inboxAuto-assignRule-based triggersEscalationCustomer notificationsChatAI chatbotsSocial mediaFile uploadMulti-languageBehavior trackingAgent analyticsFAQsGreetingsQuick repliesSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
10±0 · 27d· Rating 4.6★ → 4.4★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#14 on Aug 15 → #15 on Sep 6 · 23 observed days#15▼1
  • Chat#65 on Aug 15 → #61 on Sep 6 · 23 observed days#61▲4

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#11 of 157
Review percentile
94th
Rating percentile
72th
On the App Store
0.9 yrs
Works with
Integrations listed for MX: Helpdesk & Live Chat
Shopify Admin
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Frequently asked questions

Manage all customer support in one unified inbox. Free helpdesk with live chat, ticket management, and workflow automation. No watermarks. Install now! It's a helpdesk tool for ecommerce stores.