OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.8 ★
33 reviews
What merchants actually report
4.92average· 38 reviews analyzed· 38 with written feedback
97% 5★3% ≤3★

40% of attributable reviewers are Pakistan merchants.

The developer rarely replies to reviews publicly.

Recent reviewers rate Chatbase 5.00, above its 4.92 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
0%
Developer response rate
Replies to critical
0%
On 3★ and below
Long-term reviewers
0%
Using 1yr+ at review
Top merchant markets
Pakistan 40%United States 29%United Kingdom 13%Germany 5%United Arab Emirates 3%
Tenure when reviewed
under a day 63%days 37%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • 50 Credits
  • • 1 MB
Hobby
$40/month
  • • Access to advanced models
  • • 700 message credits/month
  • • 5 enabled AI Actions
  • • 10 MB
  • • 2 Members
Standard
$150/month
  • • 4000 message credits/month
  • • 8 enabled AI Actions
  • • 20 MB
  • • 3 Members
  • • Voice
Pro
$500/month
  • • 15000 message credits/month
  • • 12 enabled AI Actions
  • • 40 MB
  • • 5 Members
  • • Advanced Analytics
What does Chatbase do?

AI customer support for Shopify stores with product recommendations, order tracking and creation, shopping assistance, cart actions, and human handoff.

  • Instant answers: Replies to shoppers in their language from your site and docs
  • Product search: Finds items by text or photo and adds them to the cart in chat
  • Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger
  • After the sale: Tracks orders and drafts exchanges for a human to approve first
  • Human handoff: Your team takes over in the Helpdesk and sees shopper orders

Features

ChatAI chatbotsLive chatEmail chatVoice supportSocial mediaFile uploadMulti-languageReal-time translationAgent analyticsEncryptionCustomer insightsFAQsProduct recommendationsQuick repliesOrder updatesColor and fontEmojis and stickersChat windowWelcome messagesTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneHelp centerAuto-replyAI responsesTicketingUnified inboxAuto-assignEscalationOrder trackingAnalytics
Review history
Daily review count on the Shopify App Store
33+15 · 29d~0.5/day· Rating 4.7★ → 4.8★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #11
  • Chat
    #41▲1

Tracked daily · last 29 days · as of 2026-09-26

Catalog position
Within Chat on the App Store
Rank by reviews
#53 of 893
Review percentile
94th
Rating percentile
70th
On the App Store
0.7 yrs
Works with
Integrations listed for Chatbase
InstagramMessengerSalesforceSlackWhatsAppZendesk
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Frequently asked questions

AI customer support for Shopify stores with product recommendations, order tracking and creation, shopping assistance, cart actions, and human handoff. It's a chat tool for ecommerce stores.