Chatbase

Shopify chat app by Chatbase.co Inc.·Chatbase is a platform for building AI Agents for Customer Support & Sales for your store

Snapshot

4.90(21 reviews)#91of 813 inChat

Ongoing.AI tracks Chatbase daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

4.90

21 reviews

Pricing

From $40/mo

freemium

Built for Shopify

No

Years live

0

launched Jan 7, 2026

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

-2

28-day Δ

+3

Rating change

7-day Δ

+0.00

28-day Δ

+0.10

#24#21#19#17#145.003.752.501.250.00May 28Jun 5Jun 13Jun 21Jun 29Total reviewsRating (0–5)
Chatbase added 3 reviews over the last 28 days, rating moved +0.10.

Category rank over time

Where Chatbase sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#37#43#49#54#60May 28May 31Jun 4Jun 7Jun 11Chatbase · #58Marvyn AI Chatbot & Live Chat · #57Richpanel · #59
Best position observed: #40. Chatbase slipped 13 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Chatbase sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#91

of 813 active apps

Review count percentile

89th

vs category siblings

Rating percentile

66th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Chatbase has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 10, 26Jun 21, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.90(21 reviews)
  • 97%positive28
  • 0%neutral0
  • 3%negative1

Top themes

    What merchants praise

    “Chatbase is one of the best apps I’ve used for my Shopify store. Very easy to set up and the AI responses are fast, smart, and helpful for customers. It improved my customer support experience and saved a lot of time. Highly recommended for any Shopify store owner! Excellent app”
    Stylinn Shop · 5★

    What merchants complain about

    “Model worked ok but needed assistance training and onboarding. No demo or support aside from email available. Not enough support for the $1.5k they're asking for. Tidio is working great for us”
    Flush Packaging · 2★ · 2026-05-12

    Plans

    Chatbase pricing tiers.

    Free

    Free

    • 50 Credits
    • 400 KB

    Hobby

    $40/month

    • Access to advanced models
    • 500 message credits/month
    • 5 enabled AI Actions
    • 10 MB
    • 2 Members
    • Integrations (WhatsApp, Slack and more)
    • Basic Analytics
    • Attachments

    Standard

    $150/month

    • 4000 message credits/month
    • 8 enabled AI Actions
    • 20 MB
    • 3 Members
    • Voice
    • API access
    • Personalization
    • Advanced Integrations

    Pro

    $500/month

    • 15000 message credits/month
    • 12 enabled AI Actions
    • 40 MB
    • 5 Members
    • Advanced Analytics
    • Sources suggestions
    • Tickets as a source

    Capabilities

    What Chatbase can do.

    The 25 capabilities Chatbase lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    6
    • AI chatbots
    • Live chat
    • Multi-language
    • Behavior tracking
    • Agent analytics
    • Customer insights

    Customization

    6
    • Emojis and stickers
    • Chat window
    • Welcome messages
    • Chat assignment
    • Chat flows
    • Agent avatar

    Helpdesk

    Channels

    4
    • Email
    • Live chat
    • Chatbot
    • Help center

    Workflow automation

    9
    • Auto-reply
    • AI responses
    • Ticketing
    • Auto-assign
    • Escalation
    • Tagging
    • Order tracking
    • Multi-language
    • Analytics

    FAQ

    Chatbase — frequently asked questions.

    What is Chatbase on Shopify?
    Chatbase is a Shopify app in the Chat category. Chatbase is ideal for Shopify merchants seeking to streamline customer support and enhance efficiency. This AI-powered chatbot offers instant messaging, product searching, order tracking, and personalized product recommendations, all available 24/7 to improve customer satisfaction, making customer communication more efficient and scalable. Merchants' customers can use multiple languages including: English, German, French, Italian, Spanish, Turkish, Arabic, Japanese, Chinese, and much more. It averages 4.90 out of 5 across 21 merchant reviews on the Shopify App Store.
    How much does Chatbase cost?
    Chatbase offers a free plan and 3 paid plans starting at $40/month and going up to $500/month. The free plan includes 50 Credits and 400 KB. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Chatbase free?
    Yes — Chatbase offers a free plan alongside paid options. The free plan includes 50 Credits and 400 KB. Paid plans start at $40/month for advanced features.
    When was Chatbase launched?
    Chatbase launched on January 7, 2026. In that time it has gathered 21 merchant reviews.
    Is Chatbase Built for Shopify?
    Chatbase does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Chatbase alternatives?
    Merchants commonly compare Chatbase with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,439

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,804

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★981

    Known for: customer-support

    Browse more inAll Chat apps All Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Chatbase.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Chatbase

    Prefer the source? View Chatbase on the Shopify App Store ↗