OngoingAI

Chatbase usage & market intelligence

Shopify rating

4.8 ★

32 reviews

What merchants actually report
4.92average· 38 reviews analyzed· 38 with written feedback
97% 5★3% ≤3★

40% of attributable reviewers are Pakistan merchants.

The developer rarely replies to reviews publicly.

Recent reviewers rate Chatbase 5.00, above its 4.92 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

0%

Developer response rate

Replies to critical

0%

On 3★ and below

Long-term reviewers

0%

Using 1yr+ at review

Top merchant markets

Pakistan 40%United States 29%United Kingdom 13%Germany 5%China 3%

Tenure when reviewed

under a day 63%days 37%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • 50 Credits
  • • 1 MB
Hobby$40/month

7-day free trial

  • • Access to advanced models
  • • 700 message credits/month
  • • 5 enabled AI Actions
  • • 10 MB
  • • 2 Members
Standard$150/month

7-day free trial

  • • 4000 message credits/month
  • • 8 enabled AI Actions
  • • 20 MB
  • • 3 Members
  • • Voice
Pro$500/month

7-day free trial

  • • 15000 message credits/month
  • • 12 enabled AI Actions
  • • 40 MB
  • • 5 Members
  • • Advanced Analytics
What does Chatbase do?

AI customer support for Shopify stores with product recommendations, order tracking and creation, shopping assistance, cart actions, and human handoff.

  • Instant answers: Replies to shoppers in their language from your site and docs
  • Product search: Finds items by text or photo and adds them to the cart in chat
  • Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger
  • After the sale: Tracks orders and drafts exchanges for a human to approve first
  • Human handoff: Your team takes over in the Helpdesk and sees shopper orders

Features

ChatAI chatbotsLive chatEmail chatVoice supportSocial mediaFile uploadMulti-languageReal-time translationAgent analyticsEncryptionCustomer insightsFAQsProduct recommendationsQuick repliesOrder updatesColor and fontEmojis and stickersChat windowWelcome messagesTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneHelp centerAuto-replyAI responsesTicketingUnified inboxAuto-assignEscalationOrder trackingAnalytics
Review history
Daily review count on the Shopify App Store
32+14 · 27d~0.5/day· Rating 4.7★ → 4.8★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#10 on Aug 15 → #11 on Sep 6 · 23 observed days#11▼1
  • Chat#44 on Aug 15 → #42 on Sep 6 · 23 observed days#42▲2

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Chat on the App Store
Rank by reviews
#55 of 854
Review percentile
94th
Rating percentile
70th
On the App Store
0.7 yrs
Works with
Integrations listed for Chatbase
InstagramMessengerSalesforceSlackWhatsAppZendesk
Apps similar to Chatbase
The App Store's own "more apps like this" for Chatbase
Tidio: AI Chatbot & Live Chat
4.8(1,337)

Free plan available

QuickCEP: AI Support Agent
4.9(56)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(703)

Free trial available

Frequently asked questions

AI customer support for Shopify stores with product recommendations, order tracking and creation, shopping assistance, cart actions, and human handoff. It's a chat tool for ecommerce stores.