Scout CRM (Shop Phone)

Shopify abandoned cart app by HMS Commerce·Your store's automated personal assistant with actionable alerts.

Snapshot

4.60(75 reviews)#35of 298 inAbandoned cart

Ongoing.AI tracks Scout CRM (Shop Phone) daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesAbandoned cartChat

Rating

4.60

75 reviews

Pricing

From $9/mo

freemium

Built for Shopify

No

Years live

9

launched Feb 15, 2017

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#76#76#76#75#755.003.752.501.250.00May 28May 31Jun 3Jun 6Jun 10Total reviewsRating (0–5)
Scout CRM (Shop Phone) added 0 reviews over the last 28 days.

Catalog position

Where Scout CRM (Shop Phone) sits in the App Store.

Rank and percentile inside the Abandoned cart category — the competitive shape of the niche around this app.

Rank in Abandoned cart

#35

of 298 active apps

Review count percentile

89th

vs category siblings

Rating percentile

54th

vs category siblings

Years on App Store

9

since 2017

Listing change cadence

What Scout CRM (Shop Phone) has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+15shopify_lastmod: 2026-06-10 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

Shopify Lastmod · Jun 28

2026-06-26 → 2026-06-27

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.60(75 reviews)
  • 96%positive120
  • 1%neutral1
  • 3%negative4

Popular mentions

  • bugs
  • customer support
  • authentication
  • feature request
  • performance

Top themes

  1. bugs2
  2. customer support2
  3. authentication1
  4. feature request1
  5. performance1

What merchants praise

“it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................”
Stockholm Co. · 5★

What merchants complain about

“It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.”
NetworkTigers · 1★ · 2025-08-08

Plans

Scout CRM (Shop Phone) pricing tiers.

Free

Free

  • Limit of 100 total Abandoned Checkout Alerts
  • Email Support
  • VIP & Repeat Customer Alerts
  • Follow up & New Customer Alerts

Basic Plan

$9/month

  • Free everything, plus
  • Live Checkout Creation Alerts
  • Auto Thank You & Abandon Checkout Emails
  • Unlimited Alerts
  • Unlimited Members

Pro Plan

$29/month

  • Everything in Basic, plus
  • Low Inventory Alert
  • Product Purchase Alerts
  • Tags Alerts
  • Phone support

Capabilities

What Scout CRM (Shop Phone) can do.

The 4 capabilities Scout CRM (Shop Phone) lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Abandoned cart

Cart recovery

1
  • Automated workflows

Display options

1
  • Triggers

Chat

Real-time messaging

1
  • Callback

Automated responses

1
  • Cart recovery

FAQ

Scout CRM (Shop Phone) — frequently asked questions.

What is Scout CRM (Shop Phone) on Shopify?
Scout CRM (Shop Phone) is a Shopify app in the Abandoned cart category. Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets. It averages 4.60 out of 5 across 75 merchant reviews on the Shopify App Store.
How much does Scout CRM (Shop Phone) cost?
Scout CRM (Shop Phone) offers a free plan and 2 paid plans starting at $9/month and going up to $29/month. The free plan includes Limit of 100 total Abandoned Checkout Alerts, Email Support, VIP & Repeat Customer Alerts, and Follow up & New Customer Alerts. The paid plans unlock advanced features beyond what's available on the free tier.
Is Scout CRM (Shop Phone) free?
Yes — Scout CRM (Shop Phone) offers a free plan alongside paid options. The free plan includes Limit of 100 total Abandoned Checkout Alerts, Email Support, and VIP & Repeat Customer Alerts. Paid plans start at $9/month for advanced features.
When was Scout CRM (Shop Phone) launched?
Scout CRM (Shop Phone) launched on February 15, 2017 — over 9 years on the Shopify App Store. In that time it has gathered 75 merchant reviews.
Is Scout CRM (Shop Phone) Built for Shopify?
Scout CRM (Shop Phone) does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Scout CRM (Shop Phone) alternatives?
Merchants commonly compare Scout CRM (Shop Phone) with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Postscript SMS Marketing. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What complaints come up about Scout CRM (Shop Phone)?
3% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are bugs, customer support, and authentication — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,439

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,804

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: pricing

Postscript

Postscript SMS Marketing

4.70★1,122

Known for: pricing

Browse more inAll Abandoned cart apps All Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Scout CRM (Shop Phone).

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on Scout CRM (Shop Phone)

Prefer the source? View Scout CRM (Shop Phone) on the Shopify App Store ↗