Abandoned cart · refreshed Jun 12, 2026
Scout CRM (Shop Phone) for Shopify
by HMS Commerce · Your store's automated personal assistant with actionable alerts.
75 reviews, 4.60★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.60
75 reviews
Pricing
From $9/mo
freemium
Built for Shopify
No
Years live
9
launched Feb 15, 2017
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
-1
Rating change
7-day Δ
+0.00
28-day Δ
+0.10
Catalog position
Where Scout CRM (Shop Phone) sits in the App Store.
Rank and percentile inside the Abandoned cart category — the competitive shape of the niche around this app.
Rank in Abandoned cart
#34
of 288 active apps
Review count percentile
89th
vs category siblings
Rating percentile
54th
vs category siblings
Years on App Store
9
since 2017
Listing change cadence
What Scout CRM (Shop Phone) has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-07 → 2026-06-10
Shopify Lastmod · Jun 8
2026-06-05 → 2026-06-07
Shopify Lastmod · Jun 6
2026-06-01 → 2026-06-05
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive96% · 120
- Neutral1% · 1
- Negative3% · 4
“it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................”
“It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.”
Top themes
- 1. bugs2
- 2. customer-support2
- 3. authentication1
- 4. feature-request1
- 5. performance1
Plans
Scout CRM (Shop Phone) pricing tiers.
Free
Free
- Limit of 100 total Abandoned Checkout Alerts
- Email Support
- VIP & Repeat Customer Alerts
- Follow up & New Customer Alerts
Basic Plan
$9/month
- Free everything, plus
- Live Checkout Creation Alerts
- Auto Thank You & Abandon Checkout Emails
- Unlimited Alerts
- Unlimited Members
Pro Plan
$29/month
- Everything in Basic, plus
- Low Inventory Alert
- Product Purchase Alerts
- Tags Alerts
- Phone support
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Scout CRM (Shop Phone).
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Scout CRM (Shop Phone) on the Shopify App Store ↗