OngoingAI

Scout CRM (Shop Phone) usage & market intelligence

Shopify rating

4.6 ★

76 reviews

What merchants actually report
4.74average· 76 reviews analyzed· 76 with written feedback
86% 5★5% ≤3★

36% of attributable reviewers are United States merchants. 40% had used the app for a year or more when they reviewed.

The developer replies to 24% of reviews overall and 0% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

24%

Developer response rate

Replies to critical

0%

On 3★ and below

Long-term reviewers

40%

Using 1yr+ at review

Top merchant markets

United States 36%Canada 16%Chile 12%India 12%Australia 4%

Tenure when reviewed

under a day 11%days 11%months 40%a year or more 40%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • Limit of 100 total Abandoned Checkout Alerts
  • • Email Support
  • • VIP & Repeat Customer Alerts
  • • Follow up & New Customer Alerts
Basic Plan$9/month
  • • Free everything, plus
  • • Live Checkout Creation Alerts
  • • Auto Thank You & Abandon Checkout Emails
  • • Unlimited Alerts
  • • Unlimited Members
Pro Plan$29/month
  • • Everything in Basic, plus
  • • Low Inventory Alert
  • • Product Purchase Alerts
  • • Tags Alerts
  • • Phone support
What does Scout CRM (Shop Phone) do?

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with th...

  • Alerts you who you should call when you need to call them
  • Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
  • Abandoned Checkout & Thank You Emails automation

Features

Abandoned cartAutomated workflowsTriggersChatCallbackCart recovery
Review history
Daily review count on the Shopify App Store
76+12 · 27d~0.4/day· Rating 4.5★ → 4.6★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 17 days observed

Catalog position
Within Abandoned cart on the App Store
Rank by reviews
#26 of 256
Review percentile
90th
Rating percentile
60th
On the App Store
9.6 yrs
Works with
Integrations listed for Scout CRM (Shop Phone)
AirtableAndroidGorgiasiPhoneSlackWhatsApp
Apps similar to Scout CRM (Shop Phone)
The App Store's own "more apps like this" for Scout CRM (Shop Phone)
Dondy: WhatsApp Marketing+Chat
4.9(825)

Free plan available

WhatFlow: Whatsapp Automation
3.9(335)

Free trial available

CK: Abandoned cart on WhatsApp
5.0(296)

Free plan available

Frequently asked questions

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with th... It's a abandoned cart tool for ecommerce stores.