Ustam AI Inbox & Live Chatbot

Ustam AI Inbox & Live Chatbot is a Shopify app in the Chat category. Ustam brings your storefront chat, WhatsApp, Facebook Messenger, and Instagram DMs into one shared inbox. The AI assistant learns from your store in minutes to answer questions, recommend products, and track orders, then hands off to your team when a customer needs a human. See each customer's cart and order history beside the conversation. Invite teammates with roles, get push notifications on iOS and Android, and run multiple stores from one account, each with its own assistant and analytics.

Ustam AI Inbox & Live Chatbot offers a free plan and 3 paid plans starting at $5/month and going up to $150/month. The free plan includes 50 customer channels (lifetime), AI product recommendations, AI order track, and Multi-channel. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Ustam AI Inbox & Live Chatbot offers a free plan alongside paid options. The free plan includes 50 customer channels (lifetime), AI product recommendations, and AI order track. Paid plans start at $5/month for advanced features.

Ustam AI Inbox & Live Chatbot launched on February 12, 2026.

Ustam AI Inbox & Live Chatbot does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Ustam AI Inbox & Live Chatbot with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.