OngoingAI

VanChat AI Chatbot & Live Chat usage & market intelligence

Shopify rating

4.9 ★

116 reviews

What merchants actually report
4.92average· 103 reviews analyzed· 100 with written feedback
96% 5★2% ≤3★

40% of attributable reviewers are United States merchants. 5% had used the app for a year or more when they reviewed.

The developer replies to 4% of reviews overall and 0% of critical ones.

Recent reviewers rate VanChat AI Chatbot & Live Chat 4.67, below its 4.92 lifetime average.

Rating · last 90d

4.67

Recent direction

Replies to reviews

4%

Developer response rate

Replies to critical

0%

On 3★ and below

Long-term reviewers

5%

Using 1yr+ at review

Top merchant markets

United States 40%United Kingdom 8%Canada 7%Italy 7%Germany 6%

Tenure when reviewed

under a day 19%days 40%months 36%a year or more 5%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
FreeFree to install
  • • Setting up your store?
  • • Our app is free
  • • with all features open
  • • for development stores.
Starter$19/month

7-day free trial · or $190/year and save 17%

  • • Proactive AI sales
  • • AI sales assistant
  • • 24/7 live support
  • • Smart recommendations
  • • Automated customer service
Advanced$49/month

7-day free trial · or $490/year and save 17%

  • • Proactive AI sales
  • • AI sales assistant
  • • 24/7 live support
  • • Smart recommendations
  • • Automated customer service
Pro$99/month

7-day free trial · or $990/year and save 17%

  • • Proactive AI sales
  • • AI sales assistant
  • • 24/7 live support
  • • Smart recommendations
  • • Automated customer service
What does VanChat AI Chatbot & Live Chat do?

Turn visitors into buyers with an AI chatbot app for your store. VanChat provides live support, proactive sales, and automates customer service. Install today!

  • Build a branded shopping assistant; train the AI chatbot for proactive sales
  • Provide accurate AI chat replies using real-time SKU inventory and product data
  • Automate live support for post-sale issues with chat AI agent handover
  • Activate a chat box, AI live chat support & customer service with no-code setup
  • Instantly take over any Van Chat bot conversation with a human drop-in feature

Features

ChatAI chatbotsLive chatSocial mediaFile uploadMulti-languageReal-time translationBehavior trackingEncryptionCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesShipping alertsOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsTaggingAgent avatarUpsell and cross-sellCart upsellCheckout upsellProduct page upsellPop-upsMulti-currencyBundlesVolume discountsAI recommendationsClick-through ratesConversion ratesOptimization suggestions
Review history
Daily review count on the Shopify App Store
116+24 · 27d~0.9/day· Rating steady at 4.9★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#49 on Aug 15 → #46 on Sep 5 · 22 observed days#46▲3
  • Upsell and cross-sell#95 on Aug 16 → #92 on Aug 20 · 2 observed days#92▲3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#28 of 852
Review percentile
97th
Rating percentile
73th
On the App Store
2.6 yrs
Works with
Integrations listed for VanChat AI Chatbot & Live Chat
CheckoutShopify AdminChatGPTfacebookGorgiasGPT-5.5instagramWhatsApp
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Frequently asked questions

Turn visitors into buyers with an AI chatbot app for your store. VanChat provides live support, proactive sales, and automates customer service. Install today! It's a chat tool for ecommerce stores.