OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
31 reviews
What merchants actually report
5.00average· 43 reviews analyzed· 43 with written feedback
100% 5★0% ≤3★

44% of attributable reviewers are United States merchants.

The developer replies to 95% of reviews overall.

Recent sentiment holds steady at 5.00, in line with the 5.00 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
95%
Developer response rate
Replies to critical
—
On 3★ and below
Long-term reviewers
0%
Using 1yr+ at review
Top merchant markets
United States 44%Saudi Arabia 21%Pakistan 14%India 5%United Kingdom 5%
Tenure when reviewed
under a day 28%days 67%months 5%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • 50 AI conversations / month
  • • AI answers frequently asked questions
  • • Multilingual support
  • • Custom branding
  • • Auto sync Shopify
Startup
$39/month
7-day free trial · or $390/year and save 17%
  • • 300 AI conversations / month
  • • Order Tracking
  • • Email Notifications
  • • Train Chatifai
  • • Custom Launcher Icon & Profile Image
Growth
$149/month
7-day free trial · or $1,490/year and save 17%
  • • $1 for the first month
  • • 2,500 AI conversations / month
  • • Up to 10,000 products
  • • 300 Knowledge Sources
  • • Unlimited Team Members
Scale
$239/month
7-day free trial · or $2,390/year and save 17%
  • • 5,000 AI conversations / month
  • • Priority Support
  • • Built for high-volume Shopify stores
  • • Fastest feature access
  • • Priority Support
What does Chatifai AI Chatbot & Support do?

Chatifai is an AI chatbot that learns your products and answers customer questions instantly. Includes live chat, smart product recommendations, abandoned cart.

  • AI chatbot trained on your products, FAQs, and policies answers instantly
  • Live chat with real-time agent handoff and WhatsApp, email, and call support
  • Smart abandoned cart recovery with popup reminders and email notifications

Features

ChatAI chatbotsLive chatEmail chatMulti-languagePush notificationsCustomer insightsCart recoveryDiscountsFAQsGreetingsReview requestsShipping alertsOrder updatesColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
31−16 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #57▼27

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#59 of 889
Review percentile
93th
Rating percentile
100th
On the App Store
0.5 yrs
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Frequently asked questions

Chatifai is an AI chatbot that learns your products and answers customer questions instantly. Includes live chat, smart product recommendations, abandoned cart. It's a chat tool for ecommerce stores.