OngoingAI

Chatifai AI Chatbot & Support usage & market intelligence

Shopify rating

5.0 ★

36 reviews

What merchants actually report
5.00average· 43 reviews analyzed· 43 with written feedback
100% 5★0% ≤3★

44% of attributable reviewers are United States merchants.

The developer replies to 95% of reviews overall.

Recent sentiment holds steady at 5.00, in line with the 5.00 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

95%

Developer response rate

Replies to critical

—

On 3★ and below

Long-term reviewers

0%

Using 1yr+ at review

Top merchant markets

United States 44%Saudi Arabia 21%Pakistan 14%India 5%United Kingdom 5%

Tenure when reviewed

under a day 28%days 67%months 5%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • 50 AI conversations / month
  • • AI answers frequently asked questions
  • • Multilingual support
  • • Custom branding
  • • Auto sync Shopify
Startup$39/month

7-day free trial · or $390/year and save 17%

  • • 300 AI conversations / month
  • • Order Tracking
  • • Email Notifications
  • • Train Chatifai
  • • Custom Launcher Icon & Profile Image
Growth$149/month

7-day free trial · or $1,490/year and save 17%

  • • $1 for the first month
  • • 2,500 AI conversations / month
  • • Up to 10,000 products
  • • 300 Knowledge Sources
  • • Unlimited Team Members
Scale$239/month

7-day free trial · or $2,390/year and save 17%

  • • 5,000 AI conversations / month
  • • Priority Support
  • • Built for high-volume Shopify stores
  • • Fastest feature access
  • • Priority Support
What does Chatifai AI Chatbot & Support do?

Chatifai is an AI chatbot that learns your products and answers customer questions instantly. Includes live chat, smart product recommendations, abandoned cart.

  • AI chatbot trained on your products, FAQs, and policies answers instantly
  • Live chat with real-time agent handoff and WhatsApp, email, and call support
  • Smart abandoned cart recovery with popup reminders and email notifications

Features

ChatAI chatbotsLive chatEmail chatMulti-languagePush notificationsCustomer insightsCart recoveryDiscountsFAQsGreetingsReview requestsShipping alertsOrder updatesColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
36+8 · 26d~0.3/day· Rating steady at 5.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#30 on Aug 15 → #40 on Sep 5 · 22 observed days#40▼10

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#50 of 852
Review percentile
94th
Rating percentile
100th
On the App Store
0.4 yrs
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Frequently asked questions

Chatifai is an AI chatbot that learns your products and answers customer questions instantly. Includes live chat, smart product recommendations, abandoned cart. It's a chat tool for ecommerce stores.