OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • 1 Agent
  • • 1 Knowledge Source
  • • 10 Sub-pages per source
  • • 30 Days - Data Retention
  • • Chat Customization
Base Plan
$19.99/month
  • • 5 Agents
  • • 5 Knowledge Source
  • • 30 Sub-pages per source
  • • 90 Days - Data Retention
  • • Chat Customization
Pro Plan
$39.99/month
  • • 10 Agents
  • • 20 Knowledge Source
  • • 30 Sub-pages per source
  • • 1080 Days - Data Retention
  • • Workflow
What does ChatterMate AI Chat & Helpdesk do?

ChatterMate is an AI chat and helpdesk app for Shopify. It answers shopper questions from your store data, tracks orders, and hands off to your team.

  • Answers from your products, orders, policies and docs, with cited sources
  • Real-time order tracking and status updates pulled from your store data
  • One-click handoff to your team with the full thread in one shared inbox
  • Captures and qualifies leads mid-chat, then routes them to Slack or your CRM
  • Branded help center auto-built from the same knowledge your agent learns

Features

ChatAI chatbotsLive chatMulti-languageGreetingsProduct recommendationsQuick repliesOrder updatesColor and fontChat windowBusiness hoursWelcome messagesChat buttonsChat assignment
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #777▲2

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#690 of 889
Review percentile
22th
Rating percentile
61th
On the App Store
0.8 yrs
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Frequently asked questions

ChatterMate is an AI chat and helpdesk app for Shopify. It answers shopper questions from your store data, tracks orders, and hands off to your team. It's a chat tool for ecommerce stores.