SL

Shopify abandoned cart app by SuperLemon App·Simple WhatsApp tools for new stores, powerful automation for growing ones

Snapshot

3.40(345 reviews)#11of 298 inAbandoned cart

Ongoing.AI tracks SL daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesAbandoned cartChat

Rating

3.40

345 reviews

Pricing

From $19/mo

freemium

Built for Shopify

No

Years live

7

launched Apr 24, 2019

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

-2

28-day Δ

-1

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

3483473473463455.003.752.501.250.00May 28Jun 5Jun 14Jun 22Jul 1Total reviewsRating (0–5)
SL lost 1 reviews over the last 28 days.

Category rank over time

Where SL sits day-by-day in Abandoned cart.

Position across the Abandoned cart page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Abandoned cart leaderboard →

#27#34#42#49#56May 28May 31Jun 4Jun 8Jun 12SL · #48AiSensy ‑ WhatsApp Marketing · #47Hextom · #49
Best position observed: #38. SL slipped 5 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Keyword rank over time

Where SL shows up in App Store search.

Daily position on the Shopify App Store search-results page for every tracked term SL ranks on. Lower is better — the Y axis is inverted so strong ranks sit at the top. Best so far: #46 on "abandoned cart".

#45#52#59#66#73May 28Jun 5Jun 14Jun 23Jul 2abandoned cart
1 term, 36 daily observations. Tracked daily from Ongoing.AI's App Store search snapshots — gaps are days the app fell off the captured pages entirely.

  • abandoned cart

    #72

    best #46

    −20 positions

Catalog position

Where SL sits in the App Store.

Rank and percentile inside the Abandoned cart category — the competitive shape of the niche around this app.

Rank in Abandoned cart

#11

of 298 active apps

Review count percentile

97th

vs category siblings

Rating percentile

45th

vs category siblings

Years on App Store

7

since 2019

Listing change cadence

What SL has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16pricing_tiers: Free (+3 more) → Free (+2 more)primary_price_value: 9 → 19shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.40(345 reviews)
  • 62%positive248
  • 2%neutral8
  • 36%negative143

Popular mentions

  • customer support
  • billing issues
  • bug
  • fraud concerns
  • pricing
  • unauthorized charges
  • billing issue
  • billing

Top themes

  1. customer support17
  2. billing issues5
  3. bug4
  4. fraud concerns3
  5. pricing3
  6. unauthorized charges3
  7. billing issue2
  8. billing1

What merchants praise

“I'v been using this app for a short time but I like a lot. Easy to setup and very useful. I'd like to suggest the ability to change the order that the Agent Name appear in the front panel. People use to click in the first agent always... rsrs”
Urbe Café · 5★

What merchants complain about

“Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint. Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.”
Whisky Grail · 1★

Plans

SL pricing tiers.

Free

Free

  • 50+ chat widget styles and options
  • Multiple agents in chat widget
  • Manual cart & order recovery messages
  • WhatsApp Web Copilot Chrome extension
  • Built-in customer CRM
  • Pre-built templates in 10+ languages
  • Phone number capture widgets
  • Analytics and reporting

Brand

$19.99/month

  • Private WhatsApp number for your brand
  • Automated abandoned cart recovery
  • Order, shipment & COD templates
  • Templates in 10+ languages
  • Auto-generate discount codes
  • Unlimited manual messages & templates
  • WhatsApp Inbox & Chrome Extension
  • Onboarding setup meeting & live support

Scale

$29.99/month

  • Private WhatsApp number for your brand
  • Automated cart, shipment & COD messages
  • Winback, upsell & cross-sell automation
  • WhatsApp marketing campaigns
  • Custom WhatsApp marketing templates
  • Campaign scheduling for timed sends
  • WhatsApp inbox for customer support
  • Onboarding setup meeting & live support

Capabilities

What WhatsApp Chat + Marketing can do.

The 25 capabilities WhatsApp Chat + Marketing lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Abandoned cart

Cart recovery

5
  • Personalized campaigns
  • Opt-in pop-ups
  • Discount offers
  • Conversion tracking
  • Automated workflows

Display options

3
  • Custom discount codes
  • Customizable widgets
  • Multi-language

Chat

Real-time messaging

3
  • Live chat
  • Multi-language
  • Agent analytics

Automated responses

9
  • Cart recovery
  • COD verification
  • Discounts
  • Greetings
  • Quick replies
  • Review requests
  • Order updates
  • Cross-sell
  • Upsell

Customization

5
  • Color and font
  • Business hours
  • Welcome messages
  • Chat buttons
  • Agent avatar

FAQ

WhatsApp Chat + Marketing — frequently asked questions.

What is WhatsApp Chat + Marketing on Shopify?
WhatsApp Chat + Marketing, officially listed on the Shopify App Store as SL: WhatsApp Chat + Marketing, is a Shopify app in the Abandoned cart category. SuperLemon helps Shopify merchants use WhatsApp for sales and support. Merchants can recover abandoned carts, send order updates, and run marketing campaigns through WhatsApp. A chat widget lets customers reach the store instantly. Merchants using WhatsApp API get an inbox for customer conversations. Those on a personal number can use a Chrome extension that shows order history inside WhatsApp Web. WhatsApp Templates are available in 10+ languages to reach customers in their preferred language. It averages 3.40 out of 5 across 345 merchant reviews on the Shopify App Store.
How much does WhatsApp Chat + Marketing cost?
WhatsApp Chat + Marketing offers a free plan and 2 paid plans starting at $19/month and going up to $29.99/month. The free plan includes 50+ chat widget styles and options, Multiple agents in chat widget, Manual cart & order recovery messages, and WhatsApp Web Copilot Chrome extension. The paid plans unlock advanced features beyond what's available on the free tier.
Is WhatsApp Chat + Marketing free?
Yes — WhatsApp Chat + Marketing offers a free plan alongside paid options. The free plan includes 50+ chat widget styles and options, Multiple agents in chat widget, and Manual cart & order recovery messages. Paid plans start at $19/month for advanced features.
When was WhatsApp Chat + Marketing launched?
WhatsApp Chat + Marketing launched on April 24, 2019 — over 7 years on the Shopify App Store. In that time it has gathered 345 merchant reviews.
Is WhatsApp Chat + Marketing Built for Shopify?
WhatsApp Chat + Marketing does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best WhatsApp Chat + Marketing alternatives?
Merchants commonly compare WhatsApp Chat + Marketing with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Postscript SMS Marketing. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What complaints come up about WhatsApp Chat + Marketing?
36% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are customer support, billing issues, and bug — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,439

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: reliability

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: bug-notifications

Postscript

Postscript SMS Marketing

4.70★1,122

Known for: ease-of-use

Browse more inAll Abandoned cart apps All Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running SL.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on SL

Prefer the source? View SL on the Shopify App Store ↗