OngoingAI

SL usage & market intelligence

Shopify rating

3.4 ★

356 reviews

What merchants actually report
3.73average· 330 reviews analyzed· 324 with written feedback
65% 5★33% ≤3★

22% of attributable reviewers are India merchants. 27% had used the app for a year or more when they reviewed.

The developer replies to 32% of reviews overall and 62% of critical ones.

Recent reviewers rate SL 4.20, above its 3.73 lifetime average.

Rating · last 90d

4.20

Recent direction

Replies to reviews

32%

Developer response rate

Replies to critical

62%

On 3★ and below

Long-term reviewers

27%

Using 1yr+ at review

Top merchant markets

India 22%United States 8%Mexico 8%Italy 6%Spain 6%

Tenure when reviewed

under a day 23%days 22%months 29%a year or more 27%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • 50+ chat widget styles and options
  • • Multiple agents in chat widget
  • • Manual cart & order recovery messages
  • • WhatsApp Web Copilot Chrome extension
  • • Built-in customer CRM
Brand$19.99/month

7-day free trial

  • • Private WhatsApp number for your brand
  • • Automated abandoned cart recovery
  • • Order, shipment & COD templates
  • • Templates in 10+ languages
  • • Auto-generate discount codes
Scale$29.99/month

7-day free trial

  • • Private WhatsApp number for your brand
  • • Automated cart, shipment & COD messages
  • • Winback, upsell & cross-sell automation
  • • WhatsApp marketing campaigns
  • • Custom WhatsApp marketing templates
What does SL do?

Recover abandoned carts, send order updates and run WhatsApp campaigns for your Shopify store. Free plan includes chat widget and WhatsApp CRM Chrome extension.

  • WhatsApp chat widget with multiple agents, custom colors and styling options.
  • Send cart recovery and order updates from personal WhatsApp with no API needed
  • View customer order history inside WhatsApp Web with a free Chrome extension
  • Automate cart recovery, order, shipping and COD notifications via WhatsApp API.
  • Run WhatsApp marketing campaigns with custom templates and a WhatsApp inbox.

Features

Abandoned cartPersonalized campaignsOpt-in pop-upsDiscount offersConversion trackingAutomated workflowsCustom discount codesCustomizable widgetsMulti-languageChatLive chatAgent analyticsCart recoveryCOD verificationDiscountsGreetingsQuick repliesReview requestsOrder updatesCross-sellUpsellColor and fontBusiness hoursWelcome messagesChat buttonsAgent avatar
Review history
Daily review count on the Shopify App Store
356+32 · 26d~1.2/day· Rating 3.3★ → 3.4★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Abandoned cart#94 on Aug 28 → #84 on Sep 5 · 9 observed days#84▲10

Tracked daily · last 9 days · as of 2026-09-05

Catalog position
Within Abandoned cart on the App Store
Rank by reviews
#9 of 256
Review percentile
97th
Rating percentile
52th
On the App Store
7.4 yrs
Works with
Integrations listed for SL: WhatsApp Chat + Marketing
Shopify FlowCash on DeliveryCheckoutWhatsAppWhatsApp Business APIWhatsApp Business App
Apps similar to SL
The App Store's own "more apps like this" for SL
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WhatFlow: Whatsapp Automation
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CK: Abandoned cart on WhatsApp
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Frequently asked questions

Recover abandoned carts, send order updates and run WhatsApp campaigns for your Shopify store. Free plan includes chat widget and WhatsApp CRM Chrome extension. It's a abandoned cart tool for ecommerce stores.