OngoingAI

AI Customer Support Chatbot usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free plan available
FreeFree
  • • 50 AI conversations only
  • • Up to 50 products
  • • “Powered by” branding
Standard$19.99/month

7-day free trial · or $199/year and save 17%

  • • Up to 500 products
  • • 10 AI knowledge sources
  • • Product search & recommendations
  • • Add to cart from chat
  • • Fully customizable widget
Growth$49.99/month

7-day free trial · or $499/year and save 17%

  • • Up to 2,000 products
  • • 500 AI knowledge sources
  • • Smart AI training, Behavioral Nudges
  • • Conversion analytics & revenue tracking
  • • Budget limit controls
Premium$99/month

7-day free trial · or $999/year and save 16%

  • • Up to 5,000 products
  • • 1500 AI knowledge sources
  • • Unlimited Chat History
  • • VIP support
What does AI Customer Support Chatbot do?

Convert chats into sales with an AI shopping assistant. Recommend products, answer questions, add items to cart, and escalate to humans when needed.

  • AI chatbot powered product discovery guides shoppers to buy perfect items
  • AI chat virtual shopping assistant boost chat to sales via secure checkout links
  • Train AI shopping chatbot using PDFs, FAQs, pages, and store knowledge content
  • AI chatbot for customer account lookup, order status, and purchase history
  • Human escalation for refunds, complaints, and discount approvals

Features

ChatAI chatbotsLive chatMulti-languageBehavior trackingAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellEmojis and stickersBusiness hoursWelcome messagesChat buttonsAgent avatarSearch and filtersInstant searchAI searchSearch suggestionsPersonalized searchMobile responsiveCustom CSSCustom stylingSortingAI insightsConversion trackingCustom dashboardsReal-time analyticsBehavior insightsSearch queries
Review history
Daily review count on the Shopify App Store
1+1 · 29d· Rating 0.0★ → 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Search and filters#54▼23

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#314 of 866
Review percentile
64th
Rating percentile
100th
On the App Store
0.5 yrs
Works with
Integrations listed for AI Customer Support Chatbot
Shopify Admin
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The App Store's own "more apps like this" for AI Customer Support Chatbot
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Frequently asked questions

Convert chats into sales with an AI shopping assistant. Recommend products, answer questions, add items to cart, and escalate to humans when needed. It's a chat tool for ecommerce stores.