OngoingAI

Aircall usage & market intelligence

Shopify rating

4.2 ★

4 reviews

Pricing
Free trial available
Essentials$120/month

7-day free trial · or $1,080/year and save 25%

  • • AI transcripts
  • • AI Voice Agent (add-on)
  • • 250+ integrations and API access
  • • Unlimited inbound calls (toll-free excl)
  • • IVR, call recording, and click-to-dial
Professional$210/month

7-day free trial · or $1,800/year and save 29%

  • • All Essentials plan features, plus
  • • Salesforce CTI integration
  • • Mandatory call tagging, Smart routing
  • • Advanced analytics and live monitoring
  • • Advanced features supported
What does Aircall do?

AI Voice Agent for e-commerce. Get order context on every call, automate WISMO and returns, and recover abandoned carts. Trusted by 24,000 Customers.

  • Every AI- and human-handled call logs automatically inside Shopify.
  • After hours, AI Messaging & Voice Agents handle order status, returns, and FAQs
  • Display order information and live parcel tracking links on inbound calls
  • AI Agents resolves "Where's my order?" across voice, SMS, and WhatsApp.
  • Built on the modern phone system trusted by 24,000+ businesses worldwide.

Features

ChatSMSVoice supportMulti-languageCallbackBehavior trackingAgent analyticsCustomer insightsCart recoveryCOD verificationDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsShipping alertsOrder updatesCross-sellUpsellSurveysSend transcriptBusiness hoursWelcome messagesTaggingWorkflow automationCustomer tagsOrder tagsProduct tagsReturn processingAPIsCustom triggersTemplatesAuto-sync dataCustom workflowsMulti-store
Review history
Daily review count on the Shopify App Store
4+2 · 20d~0.1/day· Rating 1.0★ → 4.2★
Aug 16Sep 4

Daily tracking from Aug 10, 2026 through today · 20 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Workflow automation#61 on Aug 15 → #69 on Sep 5 · 22 observed days#69▼8
  • Chat#94 on Aug 25 → #89 on Sep 3 · 10 observed days#89▲5

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#164 of 852
Review percentile
81th
Rating percentile
66th
On the App Store
3.9 yrs
Works with
Integrations listed for Aircall ‑ AI Voice & Messaging
GorgiasHubspotRichpanelSalesforceStripeZendesk
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Frequently asked questions

AI Voice Agent for e-commerce. Get order context on every call, automate WISMO and returns, and recover abandoned carts. Trusted by 24,000 Customers. It's a chat tool for ecommerce stores.