Aircall
Shopify chat app by Aircall·Order context on every call. AI Actions. Cart recovery. An AI Communication Platform for Merchants.
Snapshot
Ongoing.AI tracks Aircall daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
1.00
2 reviews
Pricing
From $120/mo
free_trial
Built for Shopify
No
Years live
3
launched Oct 12, 2022
Last updated
Jul 3, 2026
Shopify listing
Catalog position
Where Aircall sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#233
of 820 active apps
Review count percentile
66th
vs category siblings
Rating percentile
54th
vs category siblings
Years on App Store
3
since 2022
Listing change cadence
What Aircall has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 4
2026-06-30 → 2026-07-03
Shopify Lastmod · Jul 1
2026-06-28 → 2026-06-30
Shopify Lastmod · Jun 29
2026-06-27 → 2026-06-28
Reviews
What merchants are saying
- 0%positive0
- 0%neutral0
- 100%negative2
Popular mentions
- customer support
- missing features
- refund policy
- product reliability
- pricing
- integration issues
Top themes
- customer support2
- missing features1
- refund policy1
- product reliability1
- pricing1
- integration issues1
Plans
Aircall pricing tiers.
Essentials
$120/month
- AI transcripts
- AI Voice Agent (add-on)
- 250+ integrations and API access
- Unlimited inbound calls (toll-free excl)
- IVR, call recording, and click-to-dial
- Send and receive SMS and MMS
- Softphone for desktop, Android, iOS
- Unlimited simultaneous outbound calls
Professional
$210/month
- All Essentials plan features, plus
- Salesforce CTI integration
- Mandatory call tagging, Smart routing
- Advanced analytics and live monitoring
- Advanced features supported
- Manual & automated call back
- Power Dialer & Voicemail Drop
- Custom plan available with more features
Capabilities
What Aircall can do.
The 23 capabilities Aircall lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Chat
Real-time messaging
5- SMS
- Voice support
- Callback
- Agent analytics
- Customer insights
Automated responses
6- Cart recovery
- FAQs
- Greetings
- Quick replies
- Shipping alerts
- Order updates
Customization
2- Business hours
- Welcome messages
Workflow automation
Automation tasks
4- Customer tags
- Order tags
- Product tags
- Return processing
Customization
6- APIs
- Custom triggers
- Templates
- Auto-sync data
- Custom workflows
- Multi-store
FAQ
Aircall — frequently asked questions.
What is Aircall on Shopify?
How much does Aircall cost?
Is Aircall free?
When was Aircall launched?
Is Aircall Built for Shopify?
What are the best Aircall alternatives?
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Aircall.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Aircall on the Shopify App Store ↗