Helpdesk · refreshed Jun 12, 2026
Brandwise for Shopify
by Brandwise Inc. · Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox
3 reviews, 3.10★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
3.10
3 reviews
Pricing
From $49/mo
free_trial
Built for Shopify
No
Years live
1
launched Apr 1, 2025
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Brandwise sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Brandwise sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#56
of 180 active apps
Review count percentile
69th
vs category siblings
Rating percentile
59th
vs category siblings
Years on App Store
1
since 2025
Listing change cadence
What Brandwise has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-08 → 2026-06-10
Shopify Lastmod · Jun 10
2026-06-07 → 2026-06-08
Shopify Lastmod · Jun 8
2026-06-06 → 2026-06-07
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive67% · 2
- Neutral0% · 0
- Negative33% · 1
“Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me. Pros - Price-friendly - Powerful AI automation. Brandwise > Gorgias - Fights against trolls on posts and scammers/spammers Cons - Was some minor email duplication around June 6, 2025 glitches, but they seem to have been fixed as of writing this review”
“TERRIBLE APP !!! Whats a uselss app, app failed to hide negative comments. and kept saying u have permissions issues on the page. Wasted weeks with their usless horrible customer support, that doesnt help at all. Switched to Smartreply.ai , we hoped on a call and solved the problem in couple of minutes. Disgrace and waste if time.”
Top themes
- 1. app-functionality1
- 2. bugs1
- 3. customer-support1
- 4. negative-experience1
Plans
Brandwise pricing tiers.
Start
$49/month
- 5,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
Pro
$99/month
- 10,000 AI credits monthly
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
Scale
$179/month
- 20,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
Enterprise
$269/month
- 30,000 AI credits per month
- Channels: email, live chat, social media
- AI comment moderation
- AI replies
- AI summaries
- Unlimited team members
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Brandwise.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Brandwise on the Shopify App Store ↗