Brandwise

Shopify helpdesk app by Brandwise Inc.·Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox

Snapshot

3.10(3 reviews)#55of 196 inHelpdesk

Ongoing.AI tracks Brandwise daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskChat

Rating

3.10

3 reviews

Pricing

From $49/mo

free_trial

Built for Shopify

No

Years live

1

launched Apr 1, 2025

Last updated

Jul 3, 2026

Shopify listing

Category rank over time

Where Brandwise sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#50#53#57#60#63May 28May 30Jun 2Jun 4Jun 7Brandwise · #62
Best position observed: #51. Brandwise slipped 11 positions over the window.

Catalog position

Where Brandwise sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#55

of 196 active apps

Review count percentile

71th

vs category siblings

Rating percentile

59th

vs category siblings

Years on App Store

1

since 2025

Listing change cadence

What Brandwise has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-12 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-26 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.10(3 reviews)
  • 67%positive2
  • 0%neutral0
  • 33%negative1

Popular mentions

  • app functionality
  • bugs
  • customer support
  • negative experience

Top themes

  1. app functionality1
  2. bugs1
  3. customer support1
  4. negative experience1

What merchants praise

“We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!”
Devon Wick Candle Co. Limited · 5★ · 2025-06-13

What merchants complain about

“TERRIBLE APP !!! Whats a uselss app, app failed to hide negative comments. and kept saying u have permissions issues on the page. Wasted weeks with their usless horrible customer support, that doesnt help at all. Switched to Smartreply.ai , we hoped on a call and solved the problem in couple of minutes. Disgrace and waste if time.”
Glowssip · 1★ · 2026-04-08

Plans

Brandwise pricing tiers.

Start

$49/month

  • 5,000 AI credits per month
  • Channels: email, live chat, social media
  • AI comment moderation
  • AI replies
  • AI summaries
  • Unlimited team members

Pro

$99/month

  • 10,000 AI credits monthly
  • Channels: email, live chat, social media
  • AI comment moderation
  • AI replies
  • AI summaries
  • Unlimited team members

Scale

$179/month

  • 20,000 AI credits per month
  • Channels: email, live chat, social media
  • AI comment moderation
  • AI replies
  • AI summaries
  • Unlimited team members

Enterprise

$269/month

  • 30,000 AI credits per month
  • Channels: email, live chat, social media
  • AI comment moderation
  • AI replies
  • AI summaries
  • Unlimited team members

Capabilities

What Brandwise can do.

The 40 capabilities Brandwise lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Helpdesk

Channels

4
  • Email
  • Live chat
  • Chatbot
  • Social media

Workflow automation

13
  • Auto-reply
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Tagging
  • Spam detection
  • Order tracking
  • Multi-language
  • Multi-store
  • Analytics
  • Reports

Chat

Real-time messaging

9
  • AI chatbots
  • Live chat
  • Email chat
  • Social media
  • Multi-language
  • Real-time translation
  • Behavior tracking
  • Agent analytics
  • Customer insights

Automated responses

4
  • FAQs
  • Greetings
  • Quick replies
  • Order updates

Customization

10
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Tagging
  • Chat assignment
  • Chat flows
  • Agent avatar

FAQ

Brandwise — frequently asked questions.

What is Brandwise on Shopify?
Brandwise, officially listed on the Shopify App Store as Brandwise: AI Customer Service, is a Shopify app in the Helpdesk category. Brandwise is an all-in-one helpdesk built for AI. Our advanced AI automatically resolves CS tickets, hides negative comments on your social ads, and responds to social comments & DMs with accurate brand info. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save hours, win more customers, and empower your team with Brandwise. It averages 3.10 out of 5 across 3 merchant reviews on the Shopify App Store.
How much does Brandwise cost?
Brandwise has 4 paid plans on the Shopify App Store, starting at $49/month and going up to $269/month.
Is Brandwise free?
No, Brandwise is a paid Shopify app. Plans start at $49/month on the Shopify App Store.
When was Brandwise launched?
Brandwise launched on April 1, 2025 — over 1 year on the Shopify App Store. In that time it has gathered 3 merchant reviews.
Is Brandwise Built for Shopify?
Brandwise does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Brandwise alternatives?
Merchants commonly compare Brandwise with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: pricing

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: pricing

Browse more inAll Helpdesk apps All Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Brandwise.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Brandwise — free Start free

Prefer the source? View Brandwise on the Shopify App Store ↗