Is eDesk well reviewed?

eDesk holds an average rating of 4.7 out of 5 across 32 reviews.

How much does eDesk cost?

Free trial available. Plans: Essential ($49/month), Growth ($115/month), Professional ($149/month).

eDesk: Reviews, Stores & Alternatives

Name: eDesk
Availability: InStock
Rating: 4.7 (32 reviews)
Author: xSellco Ltd

eDesk usage & market intelligence

Shopify rating

4.7 ★

32 reviews

What merchants actually report

4.53average· 32 reviews analyzed· 32 with written feedback

84% 5★13% ≤3★

53% of attributable reviewers are United Kingdom merchants. 44% had used the app for a year or more when they reviewed.

The developer replies to 16% of reviews overall and 50% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

16%

Developer response rate

Replies to critical

50%

On 3★ and below

Long-term reviewers

44%

Using 1yr+ at review

Top merchant markets

United Kingdom 53%United States 28%Germany 6%United Arab Emirates 3%Canada 3%

Tenure when reviewed

under a day 3%days 3%months 50%a year or more 44%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing

Free trial available

Essential$49/month

14-day free trial · or $468/year and save 20%

• 1 online store/ marketplace
• Centralized support workspace
• Social messaging
• Live Chat
• Rule-based automations

Growth$115/month

14-day free trial · or $1,068/year and save 23%

• 5 online stores/ marketplaces
• Ticket, agent & channel performance
• Third party collaboration
• Advanced reporting

Professional$149/month

14-day free trial · or $1,428/year and save 20%

• 10 online stores/ marketplaces
• Detailed Reporting Extracts
• Custom Roles & Permissions
• Advanced RESTful API
• 2FA Access

What does eDesk do?

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce.

All customer conversations centralized in one inbox
24/7 chatbot for common questions and purchases
AI-assisted support to boost agent productivity
Adjust Shopify orders directly within eDesk—no tab switching
Turn conversations into conversions with eDesk Pre-sales

Features

HelpdeskEmailSMSLive chatChatbotPhoneSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionOrder trackingCustomer notificationsFeedback surveysMulti-languageMulti-storeAnalyticsReportsChatAI chatbotsEmail chatVoice supportVideo callsFile uploadReal-time translationAgent analyticsCustomer insightsDiscountsProduct recommendations

Review history

Daily review count on the Shopify App Store

32+5 · 28d~0.2/day· Rating 4.8★ → 4.7★

Aug 10Sep 6

Daily tracking from Aug 10, 2026 through today · 27 days observed

Category rankings

Live organic position on Shopify App Store category pages