OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.7 ★
32 reviews
What merchants actually report
4.53average· 32 reviews analyzed· 32 with written feedback
84% 5★13% ≤3★

53% of attributable reviewers are United Kingdom merchants. 44% had used the app for a year or more when they reviewed.

The developer replies to 16% of reviews overall and 50% of critical ones.

Rating · last 90d
—
Recent direction
Replies to reviews
16%
Developer response rate
Replies to critical
50%
On 3★ and below
Long-term reviewers
44%
Using 1yr+ at review
Top merchant markets
United Kingdom 53%United States 28%Germany 6%United Arab Emirates 3%Canada 3%
Tenure when reviewed
under a day 3%days 3%months 50%a year or more 44%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter
$59/month
14-day free trial · or $588/year and save 17%
  • • 1 online store/ marketplace
  • • Centralized support workspace
  • • Social messaging
  • • Live Chat
  • • Rule-based automations
Growth
$199/month
14-day free trial · or $2,148/year and save 10%
  • • 3 online stores/ marketplaces
  • • Ticket, agent & channel performance
  • • Third party collaboration
  • • Advanced reporting
Professional
$399/month
14-day free trial · or $4,548/year and save 5%
  • • 10 online stores/ marketplaces
  • • Detailed Reporting Extracts
  • • Custom Roles & Permissions
  • • 2FA Access
  • • Assisted Onboarding
What does eDesk do?

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce.

  • All customer conversations centralized in one inbox
  • 24/7 chatbot for common questions and purchases
  • AI-assisted support to boost agent productivity
  • Adjust Shopify orders directly within eDesk—no tab switching
  • Turn conversations into conversions with eDesk Pre-sales

Features

HelpdeskEmailSMSLive chatChatbotPhoneSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionOrder trackingCustomer notificationsFeedback surveysMulti-languageMulti-storeAnalyticsReportsChatAI chatbotsEmail chatVoice supportVideo callsFile uploadReal-time translationAgent analyticsCustomer insightsDiscountsProduct recommendations
Review history
Daily review count on the Shopify App Store
32+5 · 29d~0.2/day· Rating 4.8★ → 4.7★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #18▼5
  • Chat
    #78▼11

Tracked daily · last 29 days · as of 2026-09-26

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#3 of 163
Review percentile
99th
Rating percentile
74th
On the App Store
10.2 yrs
Works with
Integrations listed for eDesk ‑ AI, Helpdesk & Chat
250+ IntegrationsAmazonInstagramKlaviyoTikTok ShopWhatsApp
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Frequently asked questions

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. It's a helpdesk tool for ecommerce stores.