eDesk ‑ AI, Helpdesk & Chat

Name: eDesk ‑ AI, Helpdesk & Chat
Price: 49.00 USD
Availability: InStock
Rating: 4.80 (29 reviews)
Author: xSellco Ltd

Shopify helpdesk app by xSellco Ltd·eDesk - Helpdesk & Customer Support Software

Snapshot 23 hours ago

4.80(29 reviews)#22of 194 inHelpdesk

Ongoing.AI tracks eDesk ‑ AI, Helpdesk & Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk Chat

Rating

4.80

29 reviews

Pricing

From $49/mo

free_trial

Built for Shopify

Years live

launched Jul 12, 2016

Last updated

Jul 1, 2026

Shopify listing

Category rank over time

Where eDesk ‑ AI, Helpdesk & Chat sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

Best position observed: #12. eDesk ‑ AI, Helpdesk & Chat slipped 4 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where eDesk ‑ AI, Helpdesk & Chat sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#22

of 194 active apps

Review count percentile

89th

vs category siblings

Rating percentile

71th

vs category siblings

Years on App Store

since 2016

Listing change cadence

What eDesk ‑ AI, Helpdesk & Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.80(29 reviews)

93%positive40
2%neutral1
5%negative2

Popular mentions

ease of use
customer support
integration
workflow
time saving

Top themes

ease of use1
customer support1
integration1
workflow1
time saving1

What merchants praise

“Their AI is a game-changer, providing fast, accurate responses and freeing up agents for complex issues. We're thrilled with the results and highly recommend eDesk.”

ZYBUX · 5★

Plans

eDesk ‑ AI, Helpdesk & Chat pricing tiers.

Essential

$49/month

1 online store/ marketplace
Centralized support workspace
Social messaging
Live Chat
Rule-based automations

Growth

$115/month

5 online stores/ marketplaces
Ticket, agent & channel performance
Third party collaboration
Advanced reporting

Professional

$149/month

10 online stores/ marketplaces
Detailed Reporting Extracts
Custom Roles & Permissions
Advanced RESTful API
2FA Access
Assisted Onboarding

Capabilities

What eDesk can do.

The 58 capabilities eDesk lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Helpdesk

Channels

Email
SMS
Live chat
Chatbot
Phone
Social media
Self-service
Help center
Contact form
FAQs

Workflow automation

Auto-reply
Response templates
AI responses
AI summaries
Ticketing
Unified inbox
Auto-assign
Rule-based triggers
Escalation
Tagging
Spam detection
Order tracking
Customer notifications
Feedback surveys
Multi-language
Multi-store
Analytics
Reports

Chat

Real-time messaging

AI chatbots
Live chat
Email chat
Voice support
Video calls
Social media
File upload
Multi-language
Real-time translation
Agent analytics
Customer insights

Automated responses

Discounts
FAQs
Product recommendations
Quick replies
Review requests
Shipping alerts
Order updates
Surveys
Send transcript

Customization

Color and font
Emojis and stickers
Chat window
Business hours
Welcome messages
Chat buttons
Tagging
Chat assignment
Chat flows
Agent avatar

FAQ

eDesk — frequently asked questions.

What is eDesk on Shopify?

eDesk, officially listed on the Shopify App Store as eDesk ‑ AI, Helpdesk & Chat, is a Shopify app in the Helpdesk category. eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases. It averages 4.80 out of 5 across 29 merchant reviews on the Shopify App Store.

How much does eDesk cost?

eDesk has 3 paid plans on the Shopify App Store, starting at $49/month and going up to $149/month.

Is eDesk free?

No, eDesk is a paid Shopify app. Plans start at $49/month on the Shopify App Store.

When was eDesk launched?

eDesk launched on July 12, 2016 — over 9 years on the Shopify App Store. In that time it has gathered 29 merchant reviews.

Is eDesk Built for Shopify?

eDesk does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

What are the best eDesk alternatives?

Merchants commonly compare eDesk with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

What do merchants praise about eDesk?

93% of analyzed merchant reviews skew positive. The themes most often cited in positive reviews are ease of use, customer support, and integration — see the review fingerprint above for the full breakdown.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,439

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,804

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: pricing

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★983

Known for: pricing

Browse more inAll Helpdesk apps All Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated 23 hours ago.

Find every brand running eDesk ‑ AI, Helpdesk & Chat.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on eDesk ‑ AI, Helpdesk & Chat

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