Social Intents AI Live Chat

Shopify chat app by Social Intents·Talking to your customers should be easy. Build AI Chatbots with the ability to escalate to humans.

Snapshot

5.00(1 reviews)#287of 820 inChat

Ongoing.AI tracks Social Intents AI Live Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

5.00

1 reviews

Pricing

From $39/mo

freemium

Built for Shopify

No

Years live

12

launched May 12, 2014

Last updated

Jul 3, 2026

Shopify listing

Catalog position

Where Social Intents AI Live Chat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#287

of 820 active apps

Review count percentile

54th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

12

since 2014

Listing change cadence

What Social Intents AI Live Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-08 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-20 → 2026-06-30

Shopify Lastmod · Jun 21

2026-06-16 → 2026-06-20

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 75%positive3
  • 0%neutral0
  • 25%negative1

Top themes

    What merchants praise

    Had a little misunderstanding. They fixed it quick. I probably should have found a way to reach out to them before leaving a review. Either way, thanks!
    Market Trendz Shirts · 5

    Plans

    Social Intents AI Live Chat pricing tiers.

    Always FREE

    Free

    • Microsoft Teams and Slack Integration
    • 1 Live Chat Agent
    • Limited to 20 Chat conversations/month

    Starter plan

    $39/month

    • Microsoft Teams and Slack Integration
    • 3 Live Chat Agents
    • 200 Chat conversations/month

    Basic Plan

    $69/month

    • Microsoft Teams and Slack Integration
    • Unlimited Agents
    • 1000 Chat conversations/month
    • Shortcut Responses
    • ChatGPT Integration

    Pro Plan

    $99/month

    • Microsoft Teams and Slack Integration
    • Unlimited Agents
    • 5000 Chats/month
    • Shortcut Responses
    • ChatGPT Integration
    • While Label

    Capabilities

    What Social Intents AI Live Chat can do.

    The 36 capabilities Social Intents AI Live Chat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    4
    • AI chatbots
    • Live chat
    • Callback
    • Agent analytics

    Automated responses

    5
    • FAQs
    • Greetings
    • Quick replies
    • Surveys
    • Send transcript

    Customization

    10
    • Color and font
    • Emojis and stickers
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment
    • Chat flows
    • Agent avatar

    Helpdesk

    Channels

    4
    • SMS
    • Live chat
    • Chatbot
    • Self-service

    Workflow automation

    13
    • Auto-reply
    • Response templates
    • AI responses
    • Unified inbox
    • Rule-based triggers
    • Escalation
    • Tagging
    • Spam detection
    • Customer notifications
    • Feedback surveys
    • Multi-language
    • Analytics
    • Reports

    FAQ

    Social Intents AI Live Chat — frequently asked questions.

    What is Social Intents AI Live Chat on Shopify?
    Social Intents AI Live Chat is a Shopify app in the Chat category. Live Chat with AI Chatbots to answer visitor questions with a human touch. Train your AI chatbot with your website data in one click. When you need to get a human agent involved, easily handoff chats to your agents in the collaboration tools you already use - Microsoft Teams, Google Chat, Zoom, and Slack. Stop context switching between your internal and external messaging apps and use the same app you already use at your company to talk with your website visitors. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Social Intents AI Live Chat cost?
    Social Intents AI Live Chat offers a free plan and 3 paid plans starting at $39/month and going up to $99/month. The free plan includes Microsoft Teams and Slack Integration, 1 Live Chat Agent, and Limited to 20 Chat conversations/month. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Social Intents AI Live Chat free?
    Yes — Social Intents AI Live Chat offers a free plan alongside paid options. The free plan includes Microsoft Teams and Slack Integration, 1 Live Chat Agent, and Limited to 20 Chat conversations/month. Paid plans start at $39/month for advanced features.
    When was Social Intents AI Live Chat launched?
    Social Intents AI Live Chat launched on May 12, 2014 — over 12 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.
    Is Social Intents AI Live Chat Built for Shopify?
    Social Intents AI Live Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Social Intents AI Live Chat alternatives?
    Merchants commonly compare Social Intents AI Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Social Intents AI Live Chat.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Prefer the source? View Social Intents AI Live Chat on the Shopify App Store ↗