OngoingAI

Social Intents usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free plan available
Always FREEFree
  • • Microsoft Teams and Slack Integration
  • • 1 Live Chat Agent
  • • Limited to 20 Chat conversations/month
Starter plan$49/month

or $468/year and save 20%

  • • Microsoft Teams and Slack Integration
  • • 3 Live Chat Agents
  • • 200 Chat conversations/month
Basic Plan$79/month

or $828/year and save 13%

  • • Microsoft Teams and Slack Integration
  • • Unlimited Agents
  • • 1000 Chat conversations/month
  • • Shortcut Responses
  • • ChatGPT Integration
Pro Plan$132/month

or $1,188/year and save 25%

  • • Microsoft Teams and Slack Integration
  • • Unlimited Agents
  • • 5000 Chats/month
  • • Shortcut Responses
  • • ChatGPT Integration
What does Social Intents do?

Live Chat with your store visitors right from Microsoft Teams, Slack, and Google Chat. Hybrid AI + Human customer service to close sales when needed.

  • Chat with your website visitors from Microsoft Teams, Slack, Zoom, or Google
  • AI Chat with ChatGPT, Claude, & Gemini integration with simple human escalation.
  • AI answers order questions, shipping, tracking, and gives product suggestions.
  • Auto-Translate chats between your visitor and agent language.
  • Set up WhatsApp, Facebook Messenger, and SMS to route to your universal inbox.

Features

ChatAI chatbotsLive chatSMSEmail chatFile uploadMulti-languageReal-time translationPush notificationsCallbackBehavior trackingAgent analyticsEncryptionCustomer insightsFAQsGreetingsQuick repliesSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskChatbotSelf-serviceHelp centerContact formAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inbox
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#78▼21

Tracked daily · last 29 days · as of 2026-09-14

Catalog position
Within Chat on the App Store
Rank by reviews
#248 of 866
Review percentile
71th
Rating percentile
100th
On the App Store
12.3 yrs
Works with
Integrations listed for Social Intents: AI Chatbot
ChatGPTClaudeLive ChatMicrosoft TeamsSlackWhatsApp
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Frequently asked questions

Live Chat with your store visitors right from Microsoft Teams, Slack, and Google Chat. Hybrid AI + Human customer service to close sales when needed. It's a chat tool for ecommerce stores.