OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
1 reviews
Pricing
Free plan available
Free
Free
  • • 50 conversations/mo
  • • Autonomous ticketing
  • • 1 team members
Starter
$39/month
or $372/year and save 21%
  • • 150 conversations/mo
  • • Autonomous ticketing
  • • 3 team members
  • • AI refunds
Growth
$149/month
or $1,428/year and save 20%
  • • 500 conversations/mo
  • • Autonomous ticketing
  • • 10 team members
  • • 100 voice minutes
  • • Proactive chat alerts
Scale
$399/month
or $3,828/year and save 20%
  • • 2,000 conversations/mo
  • • Autonomous ticketing
  • • 25 team members
  • • 300 voice min/mo
  • • Proactive alerts
What does Egentify do?

AI support agent that resolves chat, email, and voice tickets for Shopify stores. Looks up orders, processes refunds, and reduces support volume.

  • Answers chat, email, and voice questions before your team needs to step in.
  • Looks up orders, tracking, and shipping status directly from your store
  • Unified ticket inbox with full conversation history across every channel

Features

ChatAI chatbotsLive chatEmail chatVoice supportMulti-languageCustomer insightsCart recoveryCOD verificationDiscountsFAQsGreetingsProduct recommendationsQuick repliesShipping alertsOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowChat buttonsChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
1±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #433▼1

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#308 of 891
Review percentile
66th
Rating percentile
100th
On the App Store
0.3 yrs
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Frequently asked questions

AI support agent that resolves chat, email, and voice tickets for Shopify stores. Looks up orders, processes refunds, and reduces support volume. It's a chat tool for ecommerce stores.