OngoingAI

Order Genie usage & market intelligence

Pricing
Free plan available
FREEFree
  • • 25 Conversations/Month
  • • An order lookup is one conversation
  • • 5 Support emails/Month
  • • 5 Knowledge Base files
  • • Order tracking & WISMO answers
STARTER$29/month
  • • 500 Conversations/Month
  • • An order lookup is one conversation
  • • 50 Support emails/Month
  • • 5 Knowledge Base files
  • • AI Product Recommendation
GROWTH$49/month
  • • 2,000 Conversations/Month
  • • An order lookup is one conversation
  • • 100 Support emails/Month
  • • 10 Knowledge Base files
  • • Everything in Starter
PRO$99/month
  • • 10,000 Conversations/Month
  • • An order lookup is one conversation
  • • 400 Support emails/Month
  • • 15 Knowledge Base files
  • • Everything in Growth
What does Order Genie do?

Order Genie answers "Where is my order?", shipping and return questions on your Shopify store automatically, 24/7. Free for your first 25 conversations a month.

  • Answers “Where is my order?” with real fulfillment and tracking data
  • Finds orders by order number and email — no customer account, no sign-in.
  • Answers shipping, returns and FAQ questions from files you upload
  • Genie handles the questions your data can answer — the rest reach a human.
  • Suggests products from your catalog during the conversation

Features

ChatAI chatbotsCustomer insightsFAQsGreetingsQuick repliesOrder updatesColor and fontChat windowOrder trackingReal-time trackingEstimated delivery dateEmail
Review history
Daily review count on the Shopify App Store
0±0 · 26d· Rating steady at 0.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#479 of 852
Review percentile
44th
Rating percentile
61th
On the App Store
0.8 yrs
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Frequently asked questions

Order Genie answers "Where is my order?", shipping and return questions on your Shopify store automatically, 24/7. Free for your first 25 conversations a month. It's a chat tool for ecommerce stores.