Order Genie

Order Genie is a Shopify app in the Chat category. Enhance your store’s customer experience with an AI-powered chatbot that recommends the right products, answers FAQs instantly, and tracks orders in real time. Drive higher conversions through smart in-chat recommendations. Merchants can upload files to build a custom knowledge base, monitor conversations, and track performance via a clear analytics dashboard—helping you support customers faster with less effort.

Order Genie offers a free plan and 3 paid plans starting at $9/month and going up to $49/month. The free plan includes 50 chats/month, Customer Recognition, Basic Order Tracking, and Standard FAQ Response. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Order Genie offers a free plan alongside paid options. The free plan includes 50 chats/month, Customer Recognition, and Basic Order Tracking. Paid plans start at $9/month for advanced features.

Order Genie launched on December 5, 2025.

Order Genie does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Order Genie with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.