OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
FREE
Free
  • • 25 Conversations/Month
  • • An order lookup is one conversation
  • • 5 Support emails/Month
  • • 5 Knowledge Base files
  • • Order tracking & WISMO answers
STARTER
$29/month
  • • 500 Conversations/Month
  • • An order lookup is one conversation
  • • 50 Support emails/Month
  • • 5 Knowledge Base files
  • • AI Product Recommendation
GROWTH
$49/month
  • • 2,000 Conversations/Month
  • • An order lookup is one conversation
  • • 100 Support emails/Month
  • • 10 Knowledge Base files
  • • Everything in Starter
PRO
$99/month
  • • 10,000 Conversations/Month
  • • An order lookup is one conversation
  • • 400 Support emails/Month
  • • 15 Knowledge Base files
  • • Everything in Growth
What does Order Genie do?

Order Genie answers "Where is my order?", shipping and return questions on your Shopify store automatically, 24/7. Free for your first 25 conversations a month.

  • Answers “Where is my order?” with real fulfillment and tracking data
  • Finds orders by order number and email — no customer account, no sign-in.
  • Answers shipping, returns and FAQ questions from files you upload
  • Genie handles the questions your data can answer — the rest reach a human.
  • Suggests products from your catalog during the conversation

Features

ChatAI chatbotsCustomer insightsFAQsGreetingsQuick repliesOrder updatesColor and fontChat windowOrder trackingReal-time trackingEstimated delivery dateEmail
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Order tracking
    #277▼7
  • Chat
    #764▲6

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#492 of 891
Review percentile
45th
Rating percentile
61th
On the App Store
0.8 yrs
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Frequently asked questions

Order Genie answers "Where is my order?", shipping and return questions on your Shopify store automatically, 24/7. Free for your first 25 conversations a month. It's a chat tool for ecommerce stores.