OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
6 reviews
Pricing
Free plan available
Free
Free
  • • Up to 25 conversations per month
  • • 500 URLs (SKUs) in knowledge base
  • • Single AI Agent for many user channels
  • • Great for new DTC Brands
Essentials
$239/month
  • • At $1.2 per conversation for up to 200
  • • 50,000 URLs (SKUs) in the knowledge base
  • • Advanced Analytics on usage, revenue etc
  • • AI-Powered Review Management & Response
  • • Social Commerce to manage social media
Growth
$599/month
  • • At $0.91 per conversation for up to 550
  • • 50,000 URLs (SKUs) in the knowledge base
  • • Advanced AI Analytics on usage, revenue
  • • AI-Powered Review Management & Response
  • • Up to 5 AI Agents including API Agents
Scale
$1,199/month
  • • At $0.83 per conversation for up to 1200
  • • Ideal for Mid-sized, growing teams
  • • 50,000 URLs (SKUs) in the knowledge base
  • • Advanced AI Analytics on usage, revenue
  • • AI-Powered Review Management & Response
What does Alhena do?

AI shopping assistant that recommends products, resolves support tickets & drives revenue. All trained on your catalog with fast, accurate omnichannel support.

  • AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
  • Voice AI: AI-powered voice support across phone channels and chat.
  • AI Support Concierge: Help brands reduce service costs post-purchase experience
  • AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
  • Embedded agents trained for fashion, beauty & more verticals next to products

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportSocial mediaFile uploadMulti-languageReal-time translationPush notificationsBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsShipping alertsOrder updatesCross-sellUpsellSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarUpsell and cross-sellCart upsellCheckout upsell
Review history
Daily review count on the Shopify App Store
6±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #117▲69
  • Upsell and cross-sell
    #227▲81

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#132 of 891
Review percentile
85th
Rating percentile
100th
On the App Store
2.6 yrs
Works with
Integrations listed for Alhena: AI Shopping Concierge
CheckoutFreshdeskgladlyGorgiasKustomerSalesforceZendesk
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Frequently asked questions

AI shopping assistant that recommends products, resolves support tickets & drives revenue. All trained on your catalog with fast, accurate omnichannel support. It's a chat tool for ecommerce stores.