IllumiChat ‑ AI Support & Chat

Shopify chat app by IllumiChat·AI customer support agent — instantly resolves order, shipping, and product questions 24/7

Snapshot

5.00(2 reviews)#235of 820 inChat

Ongoing.AI tracks IllumiChat ‑ AI Support & Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

5.00

2 reviews

Pricing

From $29/mo

freemium

Built for Shopify

No

Years live

0

launched May 27, 2026

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+1

Rating change

7-day Δ

—

28-day Δ

+0.00

2.101.801.501.200.905.003.752.501.250.00May 28Jun 2Jun 7Jun 12Jun 18Total reviewsRating (0–5)
IllumiChat ‑ AI Support & Chat added 1 reviews over the last 28 days.

Catalog position

Where IllumiChat ‑ AI Support & Chat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#235

of 820 active apps

Review count percentile

66th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What IllumiChat ‑ AI Support & Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-11 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-27 → 2026-06-30

Shopify Lastmod · Jun 28

2026-06-22 → 2026-06-27

Shopify Lastmod · Jun 23

2026-06-19 → 2026-06-22

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(2 reviews)
  • 100%positive2
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “IllumiChat has genuinely been a lifesaver. Setup took no time at all, it just connects right to Shopify and you're up and running in minutes. I used to spend so much time answering the same DMs and emails about shipping and sizing. Now the chat handles it and I can actually focus on my business. Highly recommend for anyone trying to scale without burning out.”
    Trouble Store · 5★ · 2026-06-16

    Plans

    IllumiChat ‑ AI Support & Chat pricing tiers.

    Free Plan

    Free

    • Up to 100 credits/month
    • Community support
    • Basic analytics
    • 1 team members
    • 1 Custom Assistant
    • Standard integrations

    Pro Plan

    $29/month

    • Up to 2,000 credits/month
    • Priority support
    • Advanced analytics
    • 3 team members
    • 3 Custom Assistants
    • All integrations
    • Custom branding
    • API access

    Capabilities

    What IllumiChat can do.

    The 21 capabilities IllumiChat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    2
    • AI chatbots
    • Agent analytics

    Automated responses

    3
    • Quick replies
    • Shipping alerts
    • Order updates

    Customization

    3
    • Color and font
    • Welcome messages
    • Agent avatar

    Helpdesk

    Channels

    7
    • SMS
    • Live chat
    • Chatbot
    • Self-service
    • Help center
    • Contact form
    • FAQs

    Workflow automation

    6
    • Auto-reply
    • AI responses
    • Ticketing
    • Tagging
    • Order tracking
    • Analytics

    FAQ

    IllumiChat — frequently asked questions.

    What is IllumiChat on Shopify?
    IllumiChat, officially listed on the Shopify App Store as IllumiChat ‑ AI Support & Chat, is a Shopify app in the Chat category. IllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox. No code, no complex setup Install in minutes and let AI handle the support volume while your team focuses on higher-value work. It averages 5.00 out of 5 across 2 merchant reviews on the Shopify App Store.
    How much does IllumiChat cost?
    IllumiChat offers a free plan and a single paid plan at $29/month. The free plan includes Up to 100 credits/month, Community support, Basic analytics, and 1 team members. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
    Is IllumiChat free?
    Yes — IllumiChat offers a free plan alongside paid options. The free plan includes Up to 100 credits/month, Community support, and Basic analytics. Paid plans start at $29/month for advanced features.
    When was IllumiChat launched?
    IllumiChat launched on May 27, 2026. In that time it has gathered 2 merchant reviews.
    Is IllumiChat Built for Shopify?
    IllumiChat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best IllumiChat alternatives?
    Merchants commonly compare IllumiChat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Chat apps All Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running IllumiChat ‑ AI Support & Chat.

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    Prefer the source? View IllumiChat ‑ AI Support & Chat on the Shopify App Store ↗