OngoingAI

IllumiChat usage & market intelligence

Shopify rating

5.0 ★

2 reviews

Pricing
Free plan available
Free PlanFree
  • • Up to 100 credits/month
  • • Community support
  • • Basic analytics
  • • 1 team members
  • • 1 Custom Assistant
Pro Plan$29/month

or $290/year and save 17%

  • • Up to 1,200 credits/month
  • • Priority support
  • • Advanced analytics
  • • 3 team members
  • • 3 Custom Assistants
What does IllumiChat do?

Stop answering the same questions manually. IllumiChat connects to your Shopify store and handles customer support 24/7 across every channel automatically.

  • 24/7 AI Customer Support: Resolve order, shipping & product questions instantly.
  • Instant Order Tracking: Customers check order status without contacting support.
  • Scalable Customer Support: Handle thousands of conversations without hiring.
  • Customizable AI Assistant: Match every response to your brand tone and style.
  • Pre-Sale Chat: Answer shopper questions before they abandon cart.

Features

ChatAI chatbotsAgent analyticsQuick repliesShipping alertsOrder updatesColor and fontWelcome messagesAgent avatarHelpdeskSMSLive chatChatbotSelf-serviceHelp centerContact formFAQsAuto-replyAI responsesTicketingTaggingOrder trackingAnalytics
Review history
Daily review count on the Shopify App Store
2+1 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#81▲10

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#244 of 866
Review percentile
72th
Rating percentile
100th
On the App Store
0.3 yrs
Works with
Integrations listed for IllumiChat ‑ AI Support & Chat
GitHubHubSpotInstagramMessengerNotionWhatsApp
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Frequently asked questions

Stop answering the same questions manually. IllumiChat connects to your Shopify store and handles customer support 24/7 across every channel automatically. It's a chat tool for ecommerce stores.