Channels ‑ web calls and ivr.

Shopify chat app by Channels·Get your number and build your own contact center in 5 minutes with the Channels app!

Snapshot

1.00(1 reviews)#313of 820 inChat

Ongoing.AI tracks Channels ‑ web calls and ivr. daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

1.00

1 reviews

Pricing

From $29/mo

free_trial

Built for Shopify

No

Years live

5

launched Sep 24, 2020

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Channels ‑ web calls and ivr. sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#313

of 820 active apps

Review count percentile

54th

vs category siblings

Rating percentile

54th

vs category siblings

Years on App Store

5

since 2020

Listing change cadence

What Channels ‑ web calls and ivr. has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-19 → 2026-06-29

Shopify Lastmod · Jun 20

2026-06-16 → 2026-06-19

PricingIdentity & listingCadence

Reviews

What merchants are saying

1.00(1 reviews)
  • 50%positive1
  • 0%neutral0
  • 50%negative1

Popular mentions

  • pricing
  • missing features
  • customer support

Top themes

  1. pricing1
  2. missing features1
  3. customer support1

What merchants praise

“Better than EasyCall, I haven't use the app enough yet to comment on it, but the customer service is great! I Will update later.”
GALT webáruház · 5★ · 2021-07-08

What merchants complain about

“purchased $288 for a-year package and they are asking for extra charges for forwarding calls to our landline. there are other alternatives without extra charges. Also, they didn't get back to us for our cancellation and refund request yet.”
Southern Sportz Store · 1★ · 2024-12-17

Plans

Channels ‑ web calls and ivr. pricing tiers.

Plus

$29/month

  • 5000 web calls
  • 3 users (+$10 for additional)
  • Free phone number
  • Outgoing calls
  • Customer Recognition
  • IVR
  • SMS
  • 30 days of calls history

Advanced

$75/month

  • Everything in Plus plan and
  • Unlimited web calls
  • 5 users (+$20 for additional)
  • 365 days of calls history
  • Unlimited calls to US & Canada

FAQ

Channels — frequently asked questions.

What is Channels on Shopify?
Channels, officially listed on the Shopify App Store as Channels ‑ web calls and ivr., is a Shopify app in the Chat category. Improve your customer experience and connect with allow them to connect with you in real time! Create your trial account and set up your business phone system in less than 5 minutes. You can get a business number from more than 60 countries to make it easy for anyone to connect with you. Our Channels app also keeps the recordings and history of the calls so no important details will be lost. It averages 1.00 out of 5 across 1 merchant reviews on the Shopify App Store.
How much does Channels cost?
Channels has 2 paid plans on the Shopify App Store, starting at $29/month and going up to $75/month.
Is Channels free?
No, Channels is a paid Shopify app. Plans start at $29/month on the Shopify App Store.
When was Channels launched?
Channels launched on September 24, 2020 — over 5 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.
Is Channels Built for Shopify?
Channels does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Channels alternatives?
Merchants commonly compare Channels with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: feature-limitations

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: bug-notifications

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: missing-feature

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Channels ‑ web calls and ivr..

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Track Channels ‑ web calls and ivr. — free Start free

Prefer the source? View Channels ‑ web calls and ivr. on the Shopify App Store ↗