OngoingAI

RT usage & market intelligence

Shopify rating

4.6 ★

246 reviews

What merchants actually report
4.67average· 240 reviews analyzed· 176 with written feedback
82% 5★7% ≤3★

10% of attributable reviewers are Mexico merchants. 11% had used the app for a year or more when they reviewed.

The developer replies to 5% of reviews overall and 38% of critical ones.

Recent reviewers rate RT 5.00, above its 4.67 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

5%

Developer response rate

Replies to critical

38%

On 3★ and below

Long-term reviewers

11%

Using 1yr+ at review

Top merchant markets

Mexico 10%India 8%Italy 8%United States 6%United Kingdom 5%

Tenure when reviewed

under a day 66%days 10%months 13%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
BasicFree to install
  • • Unlimited operators
  • • Display trademark
Premium$6.99/month

7-day free trial

  • • Performace tracking
  • • Custom style support
What does RT do?

Connect with your customers through their favorite messaging app - the effortless and native way to communicate. Let visitors send questions instan...

  • Connect with customers through their favorite messaging apps
  • Get more sales by improving your customer chat service experiences
  • Work with all themes. Even it works with any customized themes

Features

ChatLive chatColor and fontWelcome messagesChat buttonsAgent avatar
Review history
Daily review count on the Shopify App Store
246+11 · 29d~0.4/day· Rating steady at 4.6★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#69▼1

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#12 of 866
Review percentile
99th
Rating percentile
68th
On the App Store
7.1 yrs
Works with
Integrations listed for RT: WhatsApp Chat Button
Shopify AdminEmailLineMessengerTelegramViberWhatsApp
Apps similar to RT
The App Store's own "more apps like this" for RT
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Frequently asked questions

Connect with your customers through their favorite messaging app - the effortless and native way to communicate. Let visitors send questions instan... It's a chat tool for ecommerce stores.