OngoingAI

Chatway Live Chat & AI Chatbot usage & market intelligence

Shopify rating

4.9 ★

281 reviews

What merchants actually report
4.93average· 268 reviews analyzed· 235 with written feedback
97% 5★1% ≤3★

32% of attributable reviewers are United States merchants. 2% had used the app for a year or more when they reviewed.

The developer replies to 18% of reviews overall and 100% of critical ones.

Recent reviewers rate Chatway Live Chat & AI Chatbot 5.00, above its 4.93 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

18%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

2%

Using 1yr+ at review

Top merchant markets

United States 32%United Kingdom 10%Australia 7%France 5%Canada 4%

Tenure when reviewed

under a day 16%days 52%months 30%a year or more 2%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • 1 seat included
  • • 30 days chat history
  • • FAQs & canned responses
  • • iOS and Android mobile apps
  • • Unlimited conversations
Solo$29/month

14-day free trial · or $288/year and save 17%

  • • 1 seat included
  • • Everything in Free, and
  • • Unlimited chat history
  • • Real-time visitors insights
  • • Email, Whatsapp, Messenger & Instagram
Team$79/month

14-day free trial · or $780/year and save 18%

  • • 4 seats included
  • • Everything in Solo, and
  • • Automations & workflows
  • • Optional AI chatbot credits & agents
Plus$149/month

14-day free trial · or $1,428/year and save 20%

  • • 10 seats included
  • • Everything in Team, and
  • • Multi-widget support
  • • Multiple inboxes
  • • Priority support
What does Chatway Live Chat & AI Chatbot do?

Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage cust...

  • Access Shopify cart, orders, coupons data & more through live chat support inbox
  • AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
  • Canned responses saved replies & FAQ for better live chat customer support

Features

ChatAI chatbotsLive chatSMSEmail chatSocial mediaFile uploadMulti-languageReal-time translationPush notificationsBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhone
Review history
Daily review count on the Shopify App Store
281+21 · 26d~0.8/day· Rating steady at 4.9★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#5 on Aug 15 → #5 on Sep 5 · 22 observed days#5
  • Chat#17 on Aug 15 → #20 on Sep 5 · 22 observed days#20▼3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#10 of 852
Review percentile
99th
Rating percentile
73th
On the App Store
3 yrs
Works with
Integrations listed for Chatway Live Chat & AI Chatbot
Shopify AdminChatbotEmailFacebook MessengerInstagramLive ChatWhatsApp
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Frequently asked questions

Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage cust... It's a chat tool for ecommerce stores.