OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.9 ★
281 reviews
What merchants actually report
4.93average· 270 reviews analyzed· 236 with written feedback
97% 5★1% ≤3★

32% of attributable reviewers are United States merchants. 2% had used the app for a year or more when they reviewed.

The developer replies to 19% of reviews overall and 100% of critical ones.

Recent reviewers rate Chatway Live Chat & AI Chatbot 5.00, above its 4.93 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
19%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
2%
Using 1yr+ at review
Top merchant markets
United States 32%United Kingdom 10%Australia 7%France 4%Canada 4%
Tenure when reviewed
under a day 16%days 52%months 30%a year or more 2%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • 1 seat included
  • • 30 days chat history
  • • FAQs & canned responses
  • • iOS and Android mobile apps
  • • Unlimited conversations
Solo
$29/month
14-day free trial · or $288/year and save 17%
  • • 1 seat included
  • • Everything in Free, and
  • • Unlimited chat history
  • • Real-time visitors insights
  • • Email, Whatsapp, Messenger & Instagram
Team
$79/month
14-day free trial · or $780/year and save 18%
  • • 4 seats included
  • • Everything in Solo, and
  • • Automations & workflows
  • • Optional AI chatbot credits & agents
Plus
$149/month
14-day free trial · or $1,428/year and save 20%
  • • 10 seats included
  • • Everything in Team, and
  • • Multi-widget support
  • • Multiple inboxes
  • • Priority support
What does Chatway Live Chat & AI Chatbot do?

Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage cust...

  • Access Shopify cart, orders, coupons data & more through live chat support inbox
  • AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
  • Canned responses saved replies & FAQ for better live chat customer support

Features

ChatAI chatbotsLive chatSMSEmail chatSocial mediaFile uploadMulti-languageReal-time translationPush notificationsBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhone
Review history
Daily review count on the Shopify App Store
281+17 · 30d~0.6/day· Rating steady at 4.9★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #6▼1
  • Chat
    #22▼7

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#10 of 889
Review percentile
99th
Rating percentile
72th
On the App Store
3 yrs
Works with
Integrations listed for Chatway Live Chat & AI Chatbot
Shopify AdminChatbotEmailFacebook MessengerInstagramLive ChatWhatsApp
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Frequently asked questions

Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage cust... It's a chat tool for ecommerce stores.