Chatway Live Chat & AI Chatbot

Shopify chat app by Premio·Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.

Snapshot

4.90(260 reviews)#19of 813 inChat

Ongoing.AI tracks Chatway Live Chat & AI Chatbot daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

4.90

260 reviews

Pricing

From $29/mo

freemium

Built for Shopify

No

Years live

2

launched Sep 7, 2023

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+1

28-day Δ

+0

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

2632612592572555.003.752.501.250.00May 28Jun 5Jun 14Jun 22Jul 1Total reviewsRating (0–5)
Chatway Live Chat & AI Chatbot added 0 reviews over the last 28 days.

Category rank over time

Where Chatway Live Chat & AI Chatbot sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#12#18#25#31#37May 28May 31Jun 4Jun 7Jun 11Chatway Live Chat & AI Chatbot · #35Zipchat AI Chatbot & Live Chat · #34Zoko · #36
Best position observed: #19. Chatway Live Chat & AI Chatbot slipped 16 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Chatway Live Chat & AI Chatbot sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#19

of 813 active apps

Review count percentile

98th

vs category siblings

Rating percentile

66th

vs category siblings

Years on App Store

2

since 2023

Listing change cadence

What Chatway Live Chat & AI Chatbot has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.90(260 reviews)
  • 99%positive308
  • 0%neutral0
  • 1%negative4

Popular mentions

  • ease of use
  • pricing
  • integration
  • customer support
  • mobile app
  • features
  • missing feature

Top themes

  1. ease of use2
  2. pricing2
  3. integration1
  4. customer support1
  5. mobile app1
  6. features1
  7. missing feature1

What merchants praise

“We have our site in 21 languages and serve customers all over Europe, so the on the fly 2 -way translation is just what we needed. The UI is clean and very easy to read, which makes the response time really fast and together with the email notifications when a potential customer enters the chat, not a single chat is left unmanaged. One thing I hope they will soon implement is: being able to email the complete chat to the customer is the translated version as well. I was told they are working on it. If this gets implemented it is a close to prefect chat app.”
Barista och Espresso · 5★

Plans

Chatway Live Chat & AI Chatbot pricing tiers.

Free

Free

  • 1 seat included
  • 30 days chat history
  • FAQs & canned responses
  • iOS and Android mobile apps
  • Unlimited conversations
  • Widget customization
  • Buttons for social chat channels
  • AI chatbot agent credits can be added

Solo

$29/month

  • 1 seat included
  • Everything in Free, and
  • Unlimited chat history
  • Real-time visitors insights
  • Email, Whatsapp, Messenger & Instagram
  • Live translation & multilingual widget
  • Custom widget & agent visibility
  • Optional AI chatbot credits & agents

Team

$79/month

  • 4 seats included
  • Everything in Solo, and
  • Automations & workflows
  • Optional AI chatbot credits & agents

Plus

$149/month

  • 10 seats included
  • Everything in Team, and
  • Multi-widget support
  • Multiple inboxes
  • Priority support
  • Optional AI chatbot credits & agents

Capabilities

What Chatway Live Chat & AI Chatbot can do.

The 60 capabilities Chatway Live Chat & AI Chatbot lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Chat

Real-time messaging

13
  • AI chatbots
  • Live chat
  • SMS
  • Email chat
  • Social media
  • File upload
  • Multi-language
  • Real-time translation
  • Push notifications
  • Behavior tracking
  • Agent analytics
  • Encryption
  • Customer insights

Automated responses

12
  • Cart recovery
  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Review requests
  • Order updates
  • Cross-sell
  • Upsell
  • Surveys
  • Send transcript

Customization

10
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Tagging
  • Chat assignment
  • Chat flows
  • Agent avatar

Helpdesk

Channels

9
  • Email
  • SMS
  • Live chat
  • Chatbot
  • Phone
  • Social media
  • Self-service
  • Contact form
  • FAQs

Workflow automation

16
  • Auto-reply
  • Response templates
  • AI responses
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Escalation
  • Tagging
  • Order tracking
  • Customer notifications
  • Feedback surveys
  • Multi-language
  • Multi-store
  • Analytics
  • Reports

FAQ

Chatway Live Chat & AI Chatbot — frequently asked questions.

What is Chatway Live Chat & AI Chatbot on Shopify?
Chatway Live Chat & AI Chatbot is a Shopify app in the Chat category. Provide customer service via live chat inbox widget, AI chatbot, WhatsApp & FAQ. Customer service live chat using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox AI agents to customer service conversations in your live chat box inbox. Offer customer support chat, AI chatbot, WhatsApp & livechat inbox customer care. Our inbox live chat app is also available on Android & iOS. It averages 4.90 out of 5 across 260 merchant reviews on the Shopify App Store.
How much does Chatway Live Chat & AI Chatbot cost?
Chatway Live Chat & AI Chatbot offers a free plan and 3 paid plans starting at $29/month and going up to $149/month. The free plan includes 1 seat included, 30 days chat history, FAQs & canned responses, and iOS and Android mobile apps. The paid plans unlock advanced features beyond what's available on the free tier.
Is Chatway Live Chat & AI Chatbot free?
Yes — Chatway Live Chat & AI Chatbot offers a free plan alongside paid options. The free plan includes 1 seat included, 30 days chat history, and FAQs & canned responses. Paid plans start at $29/month for advanced features.
When was Chatway Live Chat & AI Chatbot launched?
Chatway Live Chat & AI Chatbot launched on September 7, 2023 — over 2 years on the Shopify App Store. In that time it has gathered 260 merchant reviews.
Is Chatway Live Chat & AI Chatbot Built for Shopify?
Chatway Live Chat & AI Chatbot does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Chatway Live Chat & AI Chatbot alternatives?
Merchants commonly compare Chatway Live Chat & AI Chatbot with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What do merchants praise about Chatway Live Chat & AI Chatbot?
99% of analyzed merchant reviews skew positive. The themes most often cited in positive reviews are ease of use, integration, and customer support — see the review fingerprint above for the full breakdown.
What complaints come up about Chatway Live Chat & AI Chatbot?
1% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are ease of use, missing feature, and pricing — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,439

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,804

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: bug-notifications

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★983
Browse more inAll Chat apps All Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Chatway Live Chat & AI Chatbot.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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