Chat · refreshed Jun 12, 2026
Chatway Live Chat & AI Chatbot for Shopify
by Premio · Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
259 reviews, 4.90★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.90
259 reviews
Pricing
From $29/mo
freemium
Built for Shopify
No
Years live
2
launched Sep 7, 2023
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
-2
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where Chatway Live Chat & AI Chatbot sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Chatway Live Chat & AI Chatbot sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#19
of 767 active apps
Review count percentile
98th
vs category siblings
Rating percentile
67th
vs category siblings
Years on App Store
2
since 2023
Listing change cadence
What Chatway Live Chat & AI Chatbot has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-09 → 2026-06-10
Shopify Lastmod · Jun 10
2026-06-06 → 2026-06-09
Shopify Lastmod · Jun 7
2026-06-05 → 2026-06-06
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive98% · 305
- Neutral0% · 0
- Negative2% · 5
“The live chat app is great, easy to set up, flexible, no technical issues experienced , works once set up without issues. Straight forward, user friendly. And support service is excellent, very prompt and friendly. But from my experience you barely need support as it functions very well. I only needed it because of my own errors. I recommend it , it is great!”
Top themes
- 1. ease-of-use2
- 2. pricing2
- 3. missing-feature1
- 4. integration1
- 5. customer-support1
- 6. mobile-app1
- 7. features1
Plans
Chatway Live Chat & AI Chatbot pricing tiers.
Free
Free
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- Unlimited conversations
- Widget customization
- Buttons for social chat channels
- AI chatbot agent credits can be added
Solo
$29/month
- 1 seat included
- Everything in Free, and
- Unlimited chat history
- Real-time visitors insights
- Email, Whatsapp, Messenger & Instagram
- Live translation & multilingual widget
- Custom widget & agent visibility
- Optional AI chatbot credits & agents
Team
$79/month
- 4 seats included
- Everything in Solo, and
- Automations & workflows
- Optional AI chatbot credits & agents
Plus
$149/month
- 10 seats included
- Everything in Team, and
- Multi-widget support
- Multiple inboxes
- Priority support
- Optional AI chatbot credits & agents
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Chatway Live Chat & AI Chatbot.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Chatway Live Chat & AI Chatbot on the Shopify App Store ↗