Sherpa

Shopify chat app by Angel Mondragon·The Sherpa Chatbot revolutionizes customer service with AI for instant support & automated actions.

Snapshot

#694of 820 inChat

Sherpa is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

2

launched Aug 24, 2023

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Sherpa sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#694

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

2

since 2023

Listing change cadence

What Sherpa has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

Sherpa pricing tiers.

Free

Free to install

    Capabilities

    What Sherpa can do.

    The 17 capabilities Sherpa lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    5
    • AI chatbots
    • Live chat
    • Email chat
    • File upload
    • Real-time translation

    Automated responses

    7
    • Cart recovery
    • Discounts
    • FAQs
    • Quick replies
    • Order updates
    • Upsell
    • Surveys

    Customization

    5
    • Emojis and stickers
    • Chat window
    • Welcome messages
    • Chat buttons
    • Chat assignment

    FAQ

    Sherpa — frequently asked questions.

    What is Sherpa on Shopify?
    Sherpa is a Shopify app in the Chat category. Revolutionize your customer service with the Sherpa CS ChatBot, the AI-powered solution for instant, personalized support for your customers. Our AI-driven CS bot reads and understands your store information, from orders, to store policies, to product details. Offering 24/7 availability, providing quick and accurate answers to customer queries. With personalized interactions based on customer needs and purchase history, you can build strong connections and foster brand loyalty.
    How much does Sherpa cost?
    Sherpa is priced at $0/month on the Shopify App Store.
    When was Sherpa launched?
    Sherpa launched on August 24, 2023 — over 2 years on the Shopify App Store.
    Is Sherpa Built for Shopify?
    Sherpa does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Sherpa alternatives?
    Merchants commonly compare Sherpa with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,806

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Sherpa.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Sherpa — free Start free

    Prefer the source? View Sherpa on the Shopify App Store ↗