Merx ‑ WhatsApp Commerce

Name: Merx ‑ WhatsApp Commerce
Availability: InStock
Rating: 5.00 (2 reviews)
Author: Merx

Shopify chat app by Merx·Merx helps consumer businesses sell on WhatsApp using AI.

Snapshot yesterday

5.00(2 reviews)#274of 820 inChat

Ongoing.AI tracks Merx ‑ WhatsApp Commerce daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

5.00

2 reviews

Pricing

Free

free

Built for Shopify

Years live

launched Jan 15, 2024

Last updated

Jul 2, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

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28-day Δ

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Rating change

7-day Δ

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28-day Δ

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2 daily snapshots in our index.

Catalog position

Where Merx ‑ WhatsApp Commerce sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#274

of 820 active apps

Review count percentile

66th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

since 2024

Listing change cadence

What Merx ‑ WhatsApp Commerce has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-24 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(2 reviews)

100%positive3
0%neutral0
0%negative0

Top themes

What merchants praise

“Merx is our go-to solution when it comes to WhatsApp Marketing. What really stood out to us in comparison to other tools is the AI bot answering our customers' questions and reducing customer service requests. Apart from this, setting up campaigns and automations is so easy. And above all the team has been so extremely helpful and adaptive to our specific requests that cater to our target group. If you are looking for an all-in-one WhatsApp Marketing solution, you should definitely check out Merx.”

natüür · 5★ · 2026-06-02

Capabilities

What Merx can do.

The 29 capabilities Merx lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

AI chatbots
Live chat
Social media
Multi-language
Behavior tracking
Agent analytics
Encryption
Customer insights

Automated responses

Cart recovery
Discounts
FAQs
Greetings
Product recommendations
Quick replies
Review requests
Shipping alerts
Order updates
Cross-sell
Upsell
Surveys

Customization

Color and font
Emojis and stickers
Chat window
Business hours
Welcome messages
Chat buttons
Chat assignment
Chat flows
Agent avatar

FAQ

Merx — frequently asked questions.

What is Merx on Shopify?

Merx, officially listed on the Shopify App Store as Merx ‑ WhatsApp Commerce, is a Shopify app in the Chat category. Merx grows your sales with AI-powered conversational commerce. With merx, you can extend your store catalogue on WhatsApp, use tailored AI assistants to guide customers through their shopping journey and sell more with GDPR compliant WhatsApp Marketing campaigns. And it only takes 5 minutes to set it up! It averages 5.00 out of 5 across 2 merchant reviews on the Shopify App Store.

How much does Merx cost?

Merx is free to install and use on Shopify — there are no paid plans on this app.

Is Merx free?

Yes — Merx is free to install and use on Shopify. There are no paid plans.

When was Merx launched?

Merx launched on January 15, 2024 — over 2 years on the Shopify App Store. In that time it has gathered 2 merchant reviews.

Is Merx Built for Shopify?

Merx does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

What are the best Merx alternatives?

Merchants commonly compare Merx with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated yesterday.

Find every brand running Merx ‑ WhatsApp Commerce.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Merx ‑ WhatsApp Commerce — free Start free

Prefer the source? View Merx ‑ WhatsApp Commerce on the Shopify App Store ↗