Merx ‑ WhatsApp Commerce
Shopify chat app by Merx·Merx helps consumer businesses sell on WhatsApp using AI.
Snapshot
Ongoing.AI tracks Merx ‑ WhatsApp Commerce daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
5.00
2 reviews
Pricing
Free
free
Built for Shopify
No
Years live
2
launched Jan 15, 2024
Last updated
Jul 2, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
—
Rating change
7-day Δ
—
28-day Δ
—
Catalog position
Where Merx ‑ WhatsApp Commerce sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#274
of 820 active apps
Review count percentile
66th
vs category siblings
Rating percentile
70th
vs category siblings
Years on App Store
2
since 2024
Listing change cadence
What Merx ‑ WhatsApp Commerce has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 3
2026-06-30 → 2026-07-02
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-24 → 2026-06-29
Reviews
What merchants are saying
- 100%positive3
- 0%neutral0
- 0%negative0
Top themes
What merchants praise
“Merx is our go-to solution when it comes to WhatsApp Marketing. What really stood out to us in comparison to other tools is the AI bot answering our customers' questions and reducing customer service requests. Apart from this, setting up campaigns and automations is so easy. And above all the team has been so extremely helpful and adaptive to our specific requests that cater to our target group. If you are looking for an all-in-one WhatsApp Marketing solution, you should definitely check out Merx.”
Capabilities
What Merx can do.
The 29 capabilities Merx lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Real-time messaging
8- AI chatbots
- Live chat
- Social media
- Multi-language
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
12- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
Customization
9- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Agent avatar
FAQ
Merx — frequently asked questions.
What is Merx on Shopify?
How much does Merx cost?
Is Merx free?
When was Merx launched?
Is Merx Built for Shopify?
What are the best Merx alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Merx ‑ WhatsApp Commerce.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Merx ‑ WhatsApp Commerce on the Shopify App Store ↗