OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.7 ★
80 reviews
What merchants actually report
4.77average· 77 reviews analyzed· 73 with written feedback
88% 5★4% ≤3★

18% of attributable reviewers are United States merchants. 9% had used the app for a year or more when they reviewed.

The developer replies to 9% of reviews overall and 100% of critical ones.

Recent reviewers rate HeiChat 5.00, above its 4.77 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
9%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
9%
Using 1yr+ at review
Top merchant markets
United States 18%Hong Kong SAR 10%Germany 7%United Kingdom 7%Australia 5%
Tenure when reviewed
under a day 8%days 25%months 58%a year or more 9%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
Free
Free to install
  • • 800k Free Tokens
  • • 100 Products to recommend
  • • 20 Knowledge Bases
  • • Customizable Widgets
  • • Switch AI Models
Pro
$29.90/month
3-day free trial
  • • 500 Products
  • • 100 Knowledge Bases
  • • 10M Tokens/Month
  • • 250 AI replies/month (Basic model)
Pro Plus
$69.90/month
3-day free trial
  • • 3,000 Products
  • • 1,000 Knowledge Bases
  • • LiveChat/WhatsApp/Messenger Integration
  • • 50M Tokens/Month
  • • 1250 AI replies/month (Basic model)
Pro Max
$299/month
3-day free trial
  • • All Pro Plus Features
  • • 400M Tokens/Month
  • • 20,000 Products
  • • 3,000 Knowledge Bases
  • • Use Your Own OpenAI API Key
What does HeiChat do?

Recommend products, auto-boost sales, and support customers 24/7 in 95+ languages. One AI covers pre-sales, order tracking, and tickets — no extra apps.

  • Converting general inquiries into sales with AI-powered insights.
  • For "Where is my order" can be helpful in checking and responding accurately.
  • Available 24/7, supports 95+ languages.including:EN, ES, ZH, FR, DE, AR, JA, RU.
  • Train AI with shop policies, PDF/TXT files and correction for customized support
  • Real-time awareness of store product listing and delisting information

Features

ChatAI chatbotsLive chatEmail chatSocial mediaFile uploadMulti-languageReal-time translationPush notificationsCallbackBehavior trackingAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesShipping alertsOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarUpsell and cross-sellCart upsellProduct page upsellOne-click add-onsSticky cartCart drawerPop-ups
Review history
Daily review count on the Shopify App Store
80+11 · 30d~0.4/day· Rating steady at 4.7★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #46▲3
  • Upsell and cross-sell
    #107▲2

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#35 of 889
Review percentile
96th
Rating percentile
69th
On the App Store
3.4 yrs
Works with
Integrations listed for HeiChat: ChatGPT Sales Chatbot
CheckoutShopify AdminGorgiasKlaviyoMessengern8nWhatsAppZapier
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Frequently asked questions

Recommend products, auto-boost sales, and support customers 24/7 in 95+ languages. One AI covers pre-sales, order tracking, and tickets — no extra apps. It's a chat tool for ecommerce stores.