HeiChat
Shopify chat app by heicarbook·Track Orders, Recommend Products, Boost Sales, Know Customers Better. 24/7 AI Support & Solutions.
Snapshot
Ongoing.AI tracks HeiChat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.80
83 reviews
Pricing
From $29/mo
freemium
Built for Shopify
Yes
Years live
3
launched Apr 26, 2023
Last updated
Jun 30, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
+2
Rating change
7-day Δ
+0.00
28-day Δ
+0.10
Category rank over time
Where HeiChat sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →
Catalog position
Where HeiChat sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#44
of 813 active apps
Review count percentile
95th
vs category siblings
Rating percentile
64th
vs category siblings
Years on App Store
3
since 2023
Listing change cadence
What HeiChat has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Shopify Lastmod · Jun 29
2026-06-26 → 2026-06-28
Reviews
What merchants are saying
- 97%positive104
- 0%neutral0
- 3%negative3
Popular mentions
- ease of use
- customer support
- performance
- reliability
- product features
- onboarding
- product quality
- chatbot effectiveness
Top themes
- ease of use2
- customer support2
- performance2
- reliability1
- product features1
- onboarding1
- product quality1
- chatbot effectiveness1
What merchants praise
“Great App for shopify. Easy to install and work with. We can only highly recommend Heichat, it has really helped our customer service.”
What merchants complain about
“This app is far from being a serious solution for e-commerce. * The setup is confusing and wastes a lot of time * The chatbot gives weak and sometimes irrelevant answers * Performance is unstable and unreliable * The overall system feels unfinished and unpolished * It does not deliver real value for sales or customer support Honestly, it feels like a basic prototype rather than a professional tool. Using it in a real store can actually hurt customer experience instead of improving it. There are much better, more stable, and more advanced alternatives available. Not recommended at all.”
Plans
HeiChat pricing tiers.
Free
Free to install
- 800k Free Tokens
- 100 Products to recommend
- 20 Knowledge Bases
- Customizable Widgets
- Switch AI Models
- Mobile App
Pro
$29.90/month
- 500 Products
- 100 Knowledge Bases
- 10M Tokens/Month
- 250 AI replies/month (Basic model)
Pro Plus
$69.90/month
- 3,000 Products
- 1,000 Knowledge Bases
- Live-chat/WhatsApp/Messenger Integration
- 50M Tokens/Month
- 1250 AI replies/month (Basic model)
- Support Cloudflare to reduce spam
- AI Tickets
Pro Max
$299/month
- All Pro Plus Features
- 400M Tokens/Month
- 20,000 Products
- 3,000 Knowledge Bases
- Use Your Own OpenAI API Key
- 10000 AI replies/month (Basic model)
Capabilities
What HeiChat can do.
The 23 capabilities HeiChat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Chat
Real-time messaging
5- AI chatbots
- Live chat
- Multi-language
- Real-time translation
- Customer insights
Automated responses
7- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Upsell
Customization
7- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Agent avatar
Upsell and cross-sell
Customization
2- Multi-currency
- Multi-language
Offers and recommendations
1- AI recommendations
Analytics
1- Recommendation performance
FAQ
HeiChat — frequently asked questions.
What is HeiChat on Shopify?
How much does HeiChat cost?
Is HeiChat free?
When was HeiChat launched?
Is HeiChat Built for Shopify?
What are the best HeiChat alternatives?
What do merchants praise about HeiChat?
What complaints come up about HeiChat?
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running HeiChat.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View HeiChat on the Shopify App Store ↗