OngoingAI

HeiChat AI Chatbot & Live Chat usage & market intelligence

Shopify rating

4.7 ★

79 reviews

What merchants actually report
4.76average· 75 reviews analyzed· 71 with written feedback
88% 5★4% ≤3★

17% of attributable reviewers are United States merchants. 9% had used the app for a year or more when they reviewed.

The developer replies to 9% of reviews overall and 100% of critical ones.

Recent reviewers rate HeiChat AI Chatbot & Live Chat 5.00, above its 4.76 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

9%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

9%

Using 1yr+ at review

Top merchant markets

United States 17%Hong Kong SAR 11%United Kingdom 7%Germany 7%Australia 5%

Tenure when reviewed

under a day 8%days 25%months 57%a year or more 9%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
FreeFree to install
  • • 800k Free Tokens
  • • 100 Products to recommend
  • • 20 Knowledge Bases
  • • Customizable Widgets
  • • Switch AI Models
Pro$29.90/month

3-day free trial

  • • 500 Products
  • • 100 Knowledge Bases
  • • 10M Tokens/Month
  • • 250 AI replies/month (Basic model)
Pro Plus$69.90/month

3-day free trial

  • • 3,000 Products
  • • 1,000 Knowledge Bases
  • • LiveChat/WhatsApp/Messenger Integration
  • • 50M Tokens/Month
  • • 1250 AI replies/month (Basic model)
Pro Max$299/month

3-day free trial

  • • All Pro Plus Features
  • • 400M Tokens/Month
  • • 20,000 Products
  • • 3,000 Knowledge Bases
  • • Use Your Own OpenAI API Key
What does HeiChat AI Chatbot & Live Chat do?

Recommend products, auto-boost sales, and support customers 24/7 in 95+ languages. One AI covers pre-sales, order tracking, and tickets — no extra apps.

  • Converting general inquiries into sales with AI-powered insights.
  • For "Where is my order" can be helpful in checking and responding accurately.
  • Available 24/7, supports 95+ languages.including:EN, ES, ZH, FR, DE, AR, JA, RU.
  • Train AI with shop policies, PDF/TXT files and correction for customized support
  • Real-time awareness of store product listing and delisting information

Features

ChatAI chatbotsLive chatEmail chatSocial mediaFile uploadMulti-languageReal-time translationPush notificationsCallbackBehavior trackingAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesShipping alertsOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarUpsell and cross-sellCart upsellProduct page upsellOne-click add-onsSticky cartCart drawerPop-ups
Review history
Daily review count on the Shopify App Store
79+9 · 27d~0.3/day· Rating steady at 4.7★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#47 on Aug 15 → #48 on Sep 5 · 22 observed days#48▼1

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#36 of 852
Review percentile
96th
Rating percentile
69th
On the App Store
3.4 yrs
Works with
Integrations listed for HeiChat AI Chatbot & Live Chat
CheckoutShopify AdminGorgiasKlaviyoMessengern8nWhatsAppZapier
Apps similar to HeiChat AI Chatbot & Live Chat
The App Store's own "more apps like this" for HeiChat AI Chatbot & Live Chat
SmartBot: Leading AI Chatbot
4.7(456)

Free plan available

Rep AI: AI Agent & Live Chat
4.7(113)

Free to install

✧AiLead: FREE AI Sales Chatbot
5.0(10)

Free

Frequently asked questions

Recommend products, auto-boost sales, and support customers 24/7 in 95+ languages. One AI covers pre-sales, order tracking, and tickets — no extra apps. It's a chat tool for ecommerce stores.